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TownePlace Suites Jacksonville

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Traveller (34)
Room & Suite (44)
Dining (4)
Overview
  • Excellent54%
  • Very good33%
  • Average5%
  • Poor6%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from TownePlace Suites Jacksonville
Special Offer: Member Rates
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Offers from TownePlace Suites Jacksonville
Special Offer: Member Rates
Hotel packages
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (180)
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Traveller rating
94
61
9
11
4
Traveller type
Time of year
LanguageEnglish
94
61
9
11
4
Show reviews that mention
All reviewsbedroom suitefront deskresidential neighborhoodexemplary customer serviceplenty of storagesmall couchfull kitchendesk areagreat pet friendly hotelcheck in processcommon areaskitchen areasuper friendly staffthe main dragnight stayclean place to staywaffles
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1 - 5 of 179 reviews
Reviewed 2 weeks ago via mobile

This hotel was a great stay. Like all townplaces the room is just awesome. Overkill for a hotel for a couple night stay but welcome anyway. The staff here was great and fun. I did not partake of breakfast during this stay so don’t know...More

Thank mthuber
Response from Anette H, General Manager at TownePlace Suites JacksonvilleResponded 1 week ago

Thank you so much for taking time to post comments about your stay at out TownePlace Suites here in Jacksonville, NC. I am excited to share your comments with my staff. We all hope to see you agasin in the future. Happy Travels.

Reviewed 24 April 2018

The check-in was fast and the room was very clean. I really like the fact that this hotel chain offers a grill with spices and utensil for use. It is located in the main area of shopping and dinning. The staff was friendly. I would...More

Thank thomasduyen
Response from Anette H, General Manager at TownePlace Suites JacksonvilleResponded 25 April 2018

Thank you very much for taking time out of your day to make comments about our TownePlace Suites here in Jacksonville, NC. I can't wait to share them with my staff. We are happy to hear you enjoyed your stay and we hope to see...More

Reviewed 18 April 2018

I stayed at this hotel for 9 days for business and I must say that I really don't know where to start about my experience so I will try my best. 1. They didn't give me an upgrade per policy for platinum members because I...More

Thank Munachi
Response from Anette H, General Manager at TownePlace Suites JacksonvilleResponded 19 April 2018

Dear Very Disappointed, I am very sorry to see how disappointed you were with your stay, and quite surprised too. We strive daily to give the service that our guest deserve and I am sorry we fell short for your stay. I did research your...More

Reviewed 8 April 2018 via mobile

At a lower price point than many of Marriott’s brands, this chain does not always get high grades for exemplary customer service. This location evidently did not get the message! They have attentive staff. Very good service from check-in to check-out. In particular Bobby at...More

Thank Serviceprof
Response from Anette H, General Manager at TownePlace Suites JacksonvilleResponded 10 April 2018

Thank you so much for your comments. I am very proud of our TownePlace Suites by Marriott as is my team. I am sure that is why they do such a great job. I can't wait to share your comments with our associates especially Bobby....More

Reviewed 7 April 2018

Family vacation for spring break. Nice double room suite, comfortable bed, super friendly staff (especially Natalie who went out of her way to help us!), decent breakfast, and coffee is always hot. Only con is the AC units in the room are all pretty old...More

Thank Jean W
Response from Anette H, General Manager at TownePlace Suites JacksonvilleResponded 10 April 2018

Thank you for choosing our TownePlace Suites for your holiday break. I can't wait to share your remarks with my staff. Hope to see you again on your next visit.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$88 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Jacksonville
#7 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Jacksonville
#7 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (34)
Room & Suite (44)
Dining (4)
Pool & Beach (2)
Family and Play Areas (2)
Questions & Answers
Ask a question
kathygeyer
28 April 2017|
AnswerShow all 3 answers
Response from Anette H | Property representative |
Carolina Forest is just across the street. Not even three miles away.
0
Votes
Anette H
6 March 2017|
Answer
Response from Anette H | Property representative |
Rooms are very clean, no pest issues. Stay for "Me and Husband" has been taken care of too.
0
Votes
retiredbartender
5 March 2017|
Answer
Response from Anette H | Property representative |
I am not sure why you aren't getting through, our phone are working. I can't look up you reservation without a name or confirmation number. I will call you soon. Anette GM
0
Votes
Room Tips
"Check the Marriott website for rooms & rates."
Read review
"Highest Floor (3rd Floor), Corner Room, Front View, Two Bedroom Suite"
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"All of the rooms are great because it is quiet throughout the hotel. The rooms have black out curtains, so..."
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"stayed here many times for events, and to visit family. Never had a bad room yet, very clean, and comfortable..."
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