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It was a bad experience. The room was dirty. The toilet was clogged and overflow. Stated over three nights. Not so much cleaning after we left the room. No toilet paper or paper tissues were replaced. They ran of the milk for the breakfast, i...More
Response from hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-BirkdaleResponded 19 April 2017
Thank you for taking time to share your recent experience with us. We’re very sorry your visit didn’t match your expectations. Our goal is for each of our guests to have an exceptional experience each time they visit. Our sincere apologies that this wasn't the...More
Location is easy to reach from I-77 and State Rd 73. This is a very heavy traffic area. For those out of state be prepared for legal u turns. Several restaurants and shopping nearby. Chick Fil A, McDonald's, Burger King and I Hop were within...More
Thank Beverly L
Response from hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-BirkdaleResponded 14 April 2017
We very much appreciate your taking time to review your visit with us. It is always a pleasure to receive positive feedback and our entire we thanks you for yours. Our ongoing goal is to provide an exceptional experience for each of our guests that...More
We have stayed here many times on the drive back to CLE from Key West. The thought of the heavenly beds gets me through through South Carolina. Clean, safe, and affordable. Best hotel bed I've ever slept in!More
Response from hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-BirkdaleResponded 6 April 2017
It's great thinking our comfy beds are a beacon that guide you through an entire state to reach our hotel! Whatever the reason we're so glad you've made us a stop on your way to/from Key West. We look forward to your visits and the...More
My husband and I recently stayed at this fairly new Holiday Inn and had a suite. We found the room to be very clean and comfortable after a long day of travel. The cookies given to us at check I were good and the staff...More
Thank Nancy M
Response from hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-BirkdaleResponded 20 March 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The usual exceptional Holiday Inn Express right off the interstate. Very nice property and great customer service. Our television would not turn on when we got in our room. Thank goodness we tried before the hour was too late! The desk said there was no...More
Response from hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-BirkdaleResponded 9 March 2017
Thank you for the positive review! Our apologies for the TV issue in your first room. thank fully your room move was smooth. It's always nice to receive guest feedback and we appreciate yours.
Thank you for your business. We look forward to welcoming you...More