Deluxe Kitchen King Suite Room 23 Very disappointed. Shower had a trickle of water when I tried to get it hot. I asked the front desk have someone look at it. But I guess they never did. So the next time I used it same problem. The bathroom sink drain was clogged. The bed box spring creaked like crazy. The ceiling fan had a weird noise The sofa is old and Dingy. Carpet had a burn on it from an iron. Place is a mess. Would I stay there again. Not worth the $239.00 a night.
We really loved this hotel. Huge room with a big jacuzzi tub. Big back porch. Beautiful property. We will definitely return! Words words words so this app will let me submit. Words. Words. Words. 200 words.
First trip in late spring was great experience. Cute place with excellent staff, good location and reasonable price. That's why we decided to put it on our seasons changing 3-4 times a year list. But last night Jason was on check in duty. Arrived at 3:25 pm, apparently interrupted his game. He actually said for future visits check in is 4pm and I wouldn't need to be hurrying and caring about your needs if you remember that. My part of the conversation was my name and a couple minutes later request for restroom. Sad start! Customer service is my reason for dropping from a 4 to a 2 for Mitchell's Lodge in Highlands
Everything would have been lovely here. Clean, friendly staff, beautiful grounds. Unfortunately the noise level was not what I had anticipated for my four day mountain retreat. Stayed in #18. Morning traffic can be heard from busy road in back. Group of men staying next door. Laughing loudly, cursing and banging door. I will unfortunately not stay here again due to noise level. If you’re looking for a quiet serene place... this is not the one.
We stayed for two nights for a mini “babymoon”. We were actually supposed to come in February for Valentine’s Day weekend but had to cancel due to a death in the family. The management graciously allowed us to use our prepaid nights as credit, which was super appreciated. Mitchell’s is a great spot! It’s not fancy, and there are definitely some things that could be refreshed, but it’s absolutely perfect if you’re looking for a laid back mountain getaway weekend. I also understand from an earlier review they were planning some renovation projects this year before covid hit, so completely understandable that hindered them a bit. Main Street (the downtown Highlands area) is a super quick walk, 5-10 minutes. The room was very clean and we found the mattress to be comfortable. The continental breakfast was plentiful ... hard boiled eggs, bagels/pastries, yogurt, cereal, fruit cups, coffee and juice. We had a great weekend in Highlands and at Mitchell’s Lodge and would definitely stay here again on our next trip!…