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Courtyard High Point

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Traveller (20)
Room & Suite (13)
Dining (7)
Overview
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1000 Mall Loop Rd, High Point, NC 27262-7656 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
Additional information
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Offers from Courtyard High Point
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(185)
Traveller rating
  • 89
  • 68
  • 19
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  • 5
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JenY2012
Baltimore, Maryland, United States
295
Reviewed yesterday
We were in town for a college visit to High Point University. Check in was very fast. Rooms were large and clean. Gym was so/so, typical small hotel gym with a treadmill, bike and free weights. Very close to High Point and restaurants. Sadly, the mall across the street is out of business. If it had been warmer could have walked to places.
Thank JenY2012
katredd
Sandy Hook, Connecticut
6568
Reviewed 3 weeks ago
We stayed here for 3 nights recently. The hotel is a typical Courtyard layout with a bistro/bar in the main lobby. Rooms are clean and of good size. The staff is very nice and friendly ... and they are quite accommodating as well. Even the team staffing the bistro in the morning go out of their way to be kind and helpful. Overall, nice experience. Would highly recommend especially if you are in town for a High Point University event!
Thank katredd
Response from Ken L, Manager at Courtyard High Point
Responded 3 weeks ago
katredd, You are most kind and thoughtful with your comments of our hotel team. I will make it a point to share your comments with all of the staff, they are a great team with a genuine concern for our guests! Thank you, sincerely,
shanahenderson10
Charlotte, North Carolina
10
Reviewed 12 Sep 2018via mobile
I stayed at the Courtyard Marriott overnight for my brothers wedding and woke up with ANTS ALL OVER THE BED, curtains, and in our bags. I contacted the front desk and was blamed that there were ants because we had food in our trash can. Mind you, we only stayed overnight and ate food at the wedding. After asking for corporate phone number i was told to google the number by the FRONT DESK SUPERVISOR. The front desk supervisor did not show any concern and we were charged double for our room. I have never experienced such customer service and bites from ants. Do not stay here!!! The GENERAL MANAGER AND FRONT DESK SUPERVISOR ONLY WANTS YOUR MONEY, they are TERRIBLE!!!
Thank shanahenderson10
Response from Ken L, General Manager at Courtyard High Point
Responded 13 Sep 2018
Terrible Night Stay, We dealt with your request of multiple rooms booked under an unauthorized Marriott employee discount rate and therefore it was necessary to adjust your rate to the standard guest rate. As for the catered food that was brought into your guest room this apparently attracted some ants overnight but our Front Desk Supervisor, Jassiem James attempted to explain the circumstance to your friend by phone, (the apparent employee of Marriott) that he was following correct protocol. The Marriott benefit is just that and in this case it was abused by a former Marriott employee. We do apologize if there was a misunderstanding of the company policy as it relates to room rate discount.
Angela S
Nashville, TN
12360
Reviewed 25 Aug 2018via mobile
Pretty sure this is the HPU hotel. We have stayed here multiple times to visit our son. It is always consistently a great stay. This visit was not for a good reason and after a 9 hour car ride and exhausting night we were welcomed by Jassiem at the front desk. He had us ready to go and we were in our room in less than 5 mins. He really went above and beyond this time. My only little complaint is how loud the AC unit is. It works super well just sounds like a prop plane taking off.
Thank Angela S
Response from Ken L, General Manager at Courtyard High Point
Responded 26 Aug 2018
We greatly appreciate your loyalty and the positive comments about Jassiem. I will be sure to let him know what you shared and the fact that he went above and beyond! As for the A/C unit we replaced all units about a year ago so we will be sure to check this unit, thanks for bringing it to our attention. We look forward to your return, safe travels, Ken Lile
TraceM49
Hollis, New Hampshire
9438
Reviewed 20 Aug 2018via mobile
I have stayed at this High Point Courtyard more than four times over the years. Each visit has been execellent— from the clean rooms tothe great staff. This is my first review of chain hotel, but I felt that their consistent level of excellence warranted a review.
Thank TraceM49
Response from Ken L, General Manager at Courtyard High Point
Responded 22 Aug 2018
We appreciate your loyalty and look forward to your next visit....safe travels, my best.
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Room Service
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
107
Price range
US$121 - US$228 (Based on Average Rates for a Standard Room)
Also Known As
Courtyard By Marriott High Point Hotel High Point
,
High Point Marriott
,
High Point Courtyard
Location
United States > North Carolina > High Point
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms, Suites
Number of rooms
107
Price range
US$121 - US$228 (Based on Average Rates for a Standard Room)
Also Known As
Courtyard By Marriott High Point Hotel High Point
,
High Point Marriott
,
High Point Courtyard
Location
United States > North Carolina > High Point
Photos
Traveller (20)
Room & Suite (13)
Dining (7)
Business Centre & Event Rooms (1)
Nearby
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Nearby RestaurantsSee all 310 nearby restaurants
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Barberitos Southwestern Grille & Cantina
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.81 km away
Sweet Josephine's
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Nearby AttractionsSee all 28 nearby attractions
High Point City Lake Park
129 reviews
5.14 km away
World's Largest Chest of Drawers
188 reviews
3.19 km away
Mendenhall Plantation
10 reviews
5.07 km away
Brown Truck Brewery
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2.53 km away
Questions & Answers
Ask a question
Antun P
6 September 2017|
AnswerShow all 2 answers
Response from Diane J | Reviewed this property |
I am sure they will make accommodations for you. If I recall, they use feather pillows, as I am allergic and wake with swollen eyes.
0
Votes
Rafael J
26 December 2016|
AnswerShow all 5 answers
Response from Ken L | Property representative |
We do not have in room hot tubs but do have a large spa adjacent to the indoor pool.
0
Votes
Room Tips
"i would go for the upper floor... to avoid noise from above!"
katredd
3 weeks ago
Read review
"stay somewhere else."
juliei2017
17 Oct 2017
Read review
"Probably corner rooms are bigger. Bit all other rooms look fine too with plenty of light."
Lucabentivo
28 Jun 2017
Read review
"Higher floor was very quiet."
DianeJ864
1 Jun 2017
Read review
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