Amy was most helpful with our reservation when we called. She was at the front desk when we checked in. She was very friendly and welcoming. This is a 2 story hotel with all rooms opening to the outside. We were told it is 50 years old. The outside and inside of the property is immaculate! We were in room 125 which is a corner room on the ground floor. The room was clean, bed was comfortable, bedding was fresh, towels, etc were soft and fluffy, tv worked well, the a/c worked great (although it was noisy) and water pressure was good. Breakfast was typical of any hotel. Jessica kept the breakfast area very clean. She did a great job with checking to see if anyone needed anything and with keeping everything stocked. The reasons for the 4 rating: All of the rooms at the back of the buildings facing away from the highway are reserved for people with pets because of the large grassy area there. So, if you do not want to stay in a room that has been occupied by a dog, you must stay in a room facing the very busy highway. We chose a pet free room. The highway noise was annoying. Turning the a/c fan on continuous did somewhat mask the highway noise. The rooms are back to back meaning you will hear lots of noise at all hours from the bathroom on the other side of the wall. If you need a clean place to stay that is conveniently located, this is the place for you!…
Stayed here on or way to Florida. Comfortable, clean, quiet, and large room. Excellent breakfast with scrambled eggs and sausage.Staff extremely pleasant and friendly. Been to this area many time before, and great place to stay if going to, Chimney Rock , falls at DuPont Forest, or the town of Hendersonville . All great places to visit.
Convenient location with in-house restaurant, such as gas stations and shopping center. Hotel is well lit at night. This hotel offers ample parking. I enjoyed especially the services at the breakfast bar where the staff was friendly and had big smiles, even the front desk person came in to ask if everyone's doing okay.
Really enjoyed our Labor Day getaway in Hendersonville. Everyone was super nice and don’t miss Tryon,NC if you have the time. Nice winery’s in both Hendersonville and Tryon. Skip the over crowded beaches and hit the mountains next time!
Beds comfortable. Breakfast is above and beyond . Location is close to Asheville, Hendersonville and Brevard. Room did had a slight musty smell. Loved the wineries and cidery. Enjoyed apple and peach orchards. Land of waterfalls
Was exactly what I expect from a Best Western. Not exceptional good, not bad at all. No complaints, EXCEPT, no bacon. If they would have had bacon at breakfast it would have gotten all 5 stars. Nice selection at breakfast, and it was clean.
Every one of the staff we encountered were so very nice and helpful. Amy checked on us as we were travelling with our 87 year old mother to make sure we had everything we needed. The breakfast hostess kept the buffet clean and well stocked. Rhonda at the front desk was helpful with adding a day to our schedule. Housekeeping brought towels when we needed replacements. The restaurant was great to have on site......all of this was done with smiles and friendly greeting. Time to give your staff a raise!
There was a lot of outside noise late at night coming from the parking area especially the first night. We had to make a call to the office. The last night the couple in the room next door had their tv turned to apparently full volume the ENTIRE night.
Requested a room on the opposite side of interstate and you accommodated our request, thank you! Also enjoyed the breakfast. Only thing that wasn’t good was that the shower didn’t drain very well which is kind of gross.
Consistent and good quality. Love the full breakfast and usually the attached restaurant. But disappointed restaurant did not adhere to the indicated closing time. Clean, comfortable, enough towels, etc