Make sure you get your receipts when you pay, because I paid with cash and they still put it on my card and they knew they did that and they did not offer to give me a refund. I'll because the guy was having a bad day
We stayed one night on our road trip from Ann Arbor to Charleston. It was awful. We had to move from our first room due to the mildew/ mold smell. The second room was better but still musty once the AC was running. ( Was the whole place flooded at one time?)We were tired and had another travel day ahead of us so decided to stay rather than look for other accommodations. We definitely will not be staying at this Ramada ( nor any other) in the future.
The venue was not as I expected. Repairs were needed in the rooms and in the lounge/lobby used for the Continental breakfast. You could hear the air conditioner all night. The lounge seating was worn. We couldn't checkout because no one was there at 6:30 AM when wanted to check out. After waiting 20 minutes we simply walked out and left a note to send us our folio. This made it feel like there was a security issue since anyone could come in and go out without a keycard because there wasn't anyone in the main lobby and the lights we re out.
Awful hotel. Dirty, smells bad, especially the room & no amount of a/c improved the problem. Breakfast pathetic, hairs around the outside of tub & dog poop in the lobby that took over an hour to get cleaned up. Really disgusting. This place should be bulldozed.
This property although advertised as a smoke free property most definitely was not. My sister had to move rooms based on smoke smell and neighbors were smoking something as well. Breakfast was ok but overall did not feel safe.
We had a medical issue that forced us to cancel the vaction, it occured at the last minute, of course, there was no empathy, and absolutely no calcelation refund, we notified them on Saturday night prior to a Monday reservation. wont' use this hotel again.
Hotel offers breakfast with room. Two of 3 days stay no breakfast available at advertised time. On checkout day had to awaken desk clerk who was unhelpful and unable to do a checkout. Made complaint to manager after trip & she was rude. On a good note, rooms were clean & comfortable.
I contracted covid at this hotel in May of 2022. Wanting to be responsible I informed the staff about my positive test and inquired about extending my stay to effectively self-isolate. They called me back started yelling at me, called the police, and told me I would have to leave right away. They then told me the AC vents from the room are connected and I had to leave right away. This was a lie. The AC and heater is a wall-moutned unit that goes out to the fresh air. Not only I am certain it was this hotel that gave me covid. They appear to be aware and are actively making it worse with their poor decision-making. Avoid at all costs if you value your health. I need to pack and drag my sick hacking butt out on the street to find another hotel. Good luck everyone!
The staff is rude and untrained they don't even attempt to rectify any issues you have or problems that arise the ac doesn't work no fridge even tho the site says you will and the "breakfast" will make you vomit
Needs updates to the room and sofa couch checked for any broken ones. Friendly staff. Wasn’t there for breakfast. Room didn’t look clean. Wasn’t worth the price but an ok place to stop at and get sleep for the night