We love Hatteras Sands! Staff is friendly and helpful. Park is small and clean. The bathhouse is clean and centrally located. The pool is clean and nice. Sites are mostly level and good size. We have stayed here several times alone and with friends. We would definitely recommend.
The positive is great location, full hookups and a nice pool. The negative is they were dishonest on pricing. We booked for late September of 2020. Their website reflected peak season and off season rates. When looking at our confirmation we noticed on the receipt that it listed the peak season rate despite their website saying it was off season. We questioned them about this and we were told it was a mistake on the confirmation and we would in fact be charged for off season. Well apparently Hatteras Sands changed their minds and is now saying it was a mistake on the website and they are no longer offering peak season and off season rates. They then removed the section that displayed the off season rate. If they wanted to update and change prices thats fine for new reservations, but to change the price on someone who ALREADY booked at the lower rate is just dishonest. When my husband called to cancel the reservation he was told we’d be charged a $10.00 cancel fee. He questioned that and was told they’d have to talk to the owners to see about waving the fee. Now they say they will honor the original rate. This was only done once we wanted to cancel and questioned the $10.00 cancel. This should have been done upfront with an apology for the confusion. On principle alone I won’t camp here. I sure hope they do this for other guests that are expecting the lower off season rate or I’m guessing they will have a lot of unhappy campers for the month of September! I feel sorry for anyone who booked under the impression they are getting a lower rate and then finds out it’s more at check in. Talk about a bait and switch…
We rented 2 cabins for 4 nights. My parents stayed in cabin #14 (door very hard to lock), and I stayed in #10 for 1 night, then moved to #13 for the rest of our stay, with my 2 teenagers (14 & 16). The advertising on their website is very honest (though pictures can get confusing). These are basic, no frills, small cabins at an RV campground. When booking, make sure you notice the difference between "Cabins" and "Cottages". Both have a queen bed and a set of 2 twins. Cabins have a small bathroom- stand-up shower, toilet, sink & medicine cabinet mirror (some cabins have these hung too high, 13 was hung correctly), and the twins are bunkbeds along one wall of the cabin, no upstairs. Cottages have the twin upstairs in a loft space, and NO bathroom. There is a community bathhouse, but we didn't use it because we had cabins. The cabin has no furniture other than the beds, tv, fridge, and microwave (and no linens - no towels, sheets, hand towels, bathmat). Most cabins seem to have 3 hooks on the wall (#14 only had 1 hook). We didn't turn our tv on, but my parents did, looked like a decent selection of channels. If using the bunkbeds, the best place to store your bags/luggage is under the bunkbeds. Plenty of outlets, but we brought power strips to charge electronics. The AC unit pretty much runs constantly and is fairly loud, but it drowns out any noise there might be in the campground. Shower had good pressure and fast hot water. There was room in the cabin for a few camp chairs (we put up 3) and a small folding camp table, we set this up for card games on a rainy day. It was very tight, but I was surprised it fit! It would be nice to have a bedside table and a small chair in each cabin. We were doing our best to social distance because of the pandemic, so we brought all our own food and drinks. Things that were provided: toilet paper on the roller and 1 spare, 2 trashcans with 2 bags, hand soap in bathroom, mini fridge and microwave, wifi, cable tv, 2 pillows, a shelf with a small hanging bar above the microwave, window-style AC unit, outdoor picnic table Things we brought that were useful: paper towels, bed linens, pillows, small blankets, bath towels, beach towels, hand towels, paper plates, coolers, cutlery, electric skillet, bug spray, sunscreen, camp/beach chairs, camp table, plastic table cloth, & all the usual things you need on a beach trip. I also brought an over-the-door shoe organizer ($5 at WalMart). I put this over the outside of the bathroom door and used it for small items like sunglasses, medicine, bug spray, hair brush, band-aids, etc. -all the little things you don't want to hunt for. Especially nice for the kid on the top bunk. We hung the towels on the porch to dry, I brought clips so they wouldn't blow away. Also used the clips to hold the tablecloth on the picnic table. Our picnic table happened to be mostly in the shade each evening for dinner (sun at lunch), and we didn't have any issues with bugs, other than ants. Ants are everywhere, it's a campground. Bring plastic bags for any food, or they will get into opened food. There is a canal around the cabin area and most of the campground, kayaks go by occasionally. We did notice a frequent septic smell when sitting outside, the wind would catch it. (It is windy!) The office has a little shop with some souvenirs, beach items, ice creams, and ice, etc. The woman who checked us in on arrive was very nice, as was the woman who coordinated the cabin change the following day (they wanted us to switch cabins and offered a discount for moving). There is also a "game room" with a pool table and a claw machine, I didn't see any other video games. The pool is large and well kept. There are pool chairs and loungers, but no umbrellas or shade. You can see the remains of the old hot tub, but it is fenced off. Overall, not as cozy as renting a house with a living room and full kitchen, but fun for "roughing it" in a cabin at the beach. The beach! So, there's no beach to really walk to, but plenty of beach access spots to drive to. Frisco beach is very close (5 min drive) and has lifeguards and a bath house with outdoor showers.…
We chose to stay in a cabin because we thought it would be safest to be in a contained space with our own ac during Covid. It served its purpose in that respect. I’m glad we paid the extra to stay in the cabin with our own bathroom. It is a full bath with a stand up shower, no tub. There was a double bed and a bunk bed. I think it would be tight with four people. There is nowhere except under the bunks to put your luggage. We were able to use the bottom bunk for our luggage since there were only 3 of us. The window style ac was good, although the clean filter light came on during our third day, and it omitted a high pitch that was very annoying. It was helpful to have a ceiling fan. There is a microwave, small 5cup coffee maker, and a small dorm style refrigerator with a tiny freezer. Outside is a charcoal grill and picnic table. We had enough space for what we brought, but we ate out every night for dinner. If you plan to cook on the grill I suggest bringing a cooler. There is a tv with cable, and decent wireless. You need to bring bath and hand towels, maybe a bath mat, and all bedding, I brought a foam mattress topper, and was so thankful I did. They provide two very small trashcans which you are responsible to empty. Another thing you definitely need is bug spray for you and bug killer for the cabin. We had a major ant problem. We brought snacks, but they were in ziplocks, still we had ants and other insects. The discouraging part was when I brought the issue to the attention of the lady in the office she shrugged it off as part of being in a campsite. True we are in a campsite, but we are in a cabin indoors. I had to ask for bug spray or traps because a solution was not offered. Fortunately, they did have ant spray and it did help, but it did not eliminate the ants/bugs entirely. I’m up writing this at 3am because I was bit by something that was painful enough to wake me up. I also feel a little uncomfortable knowing there is another key to our cabin, and no additional safeguard like a door stopper. I noticed one day before we left for the beach that a maintenance man was going in the empty cabins. I’m not sure why he would be since we had to take out our own trash, and linens are not provided. I’m sure it was something needed, but I still felt uneasy especially at night. There were good aspects as well. The office had a little game room and shop with general things you may need, plus ice. The waterway around the grounds is nice if you have a kayak etc... We did not visit the pool, but it looked large and clean. There is a hot tub, but it looks as though it has not worked for some time. Some areas in general on the grounds appear run down but overall it was nice. I would suggest it to family or friends wanting their own safe space as we did, but I would let them know what they should expect. I just wouldn’t stay here again. I prefer the amenities of a hotel for the same price point.…
Absolutely awful experience during our 3 night stay at Hatteras Sands in their on site single wide trailer. When we arrived door wasn’t locked and was able to be pushed open. Multiple bug issues: gnats all over ceiling and roaches in bathroom. When confronted about roaches and a dead one was shown to owner he claimed they were brought in with us, even though he has a roach motel under the sink and Raid in the cabinet. The dishwasher was full of dirty dishes that had rusted from sitting so long. Wall trim swelled out and cracking. Walls leaking water during rainstorm. Couch was covered in dirty sheet, no water pressure, and tv’s did not function. Also, all the skirts underneath the trailer were ripped off, there were nails and broken wood all over the ground, and the bottom of the trailer had been washed out. Hot tub and pool were green. Awful site and owner was very rude about the issues and showed no concern over it. Would not recommend this campground to anyone.…
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