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My trip went from the worse ever to the best.One of the Front desk lady Samantha at the front desk was VERY ILL-MANNERED she had an attitude with everything she said and the way she talked to a guest that was ahead of me was...More
Response from Alexia M, Manager at Holiday Inn Express GastoniaResponded 1 week ago
Dear Mindy Frank,
Thank you so much for you feedback. We are truly sorry for the behavior of our staff member and assure you this is being addressed. With that said, we are so thrilled that Theresa and Stephanie were able to turn your stay...More
So let me tell you guys about my stay so me and my fiancé stay here about twice a year every year and his company gets a discount so I can't really say much or complain (we don't pay for it so who am I...More
1 Thank Carrybeal
Response from Alexia M, Manager at Holiday Inn Express GastoniaResponded 6 October 2017
Dear Definitely Returning,
Wow what an awesome review! I am so glad to hear you enjoyed your stay at the Holiday Inn Express-Gastonia. I am also excited to hear Stephanie and David met your needs and expectations. We look forward to welcoming you back soon.
This property has been renovated recently and it is comfortable, quite pretty, and clean. Everything in our room seemed to be almost new, and the bed was so comfortable.
Customer service was exceptional, as EVERYONE from management to housekeeping were friendly, helpful, and sweet, even...More
Response from Alexia M, General Manager at Holiday Inn Express GastoniaResponded 18 December 2017
Thank you so much for your kind comments. We strive on a daily basis to go above and beyond for our guests. I'm so glad our staff was able to take great care of you during your stay. We genuinely appreciate your feedback!
The hotel isn't in the best location but it is close to the interstate and all things Charlotte. The hotel is very clean and the staff very friendly. The breakfast bar had different offerings (the veggie omelets were good!). I think it has the best...More
Response from Alexia M, General Manager at Holiday Inn Express GastoniaResponded 27 November 2017
Thank you so much for your kind comments. I am so glad you had an enjoyable stay. We genuinely appreciate your business and your feedback!
This is a typical Holiday Inn Express. Great, friendly staff with a very good breakfast that offers a little something for everyone. Right off I85. Indoor pool is nice and there is a gazebo with seating outside.More
1 Thank uncpig
Response from Alexia M, General Manager at Holiday Inn Express GastoniaResponded 13 November 2017
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.