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Basic accommodations, clean sheets, friendly folks at the front desk at check-in... Unfortunately, that's the short list of positives as there are more than a few things that ding this property...
Subtle signs are everywhere. Elevator carpet is worn. Sofa in room is overdue for...More
1 Thank Anthony D
Response from JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle ParkResponded 25 February 2016
Thank you so much for taking the time to share your recent review of the hotel. It's great to hear that you enjoyed clean sheets and friendly associates at the front desk. I would like to apologize for the issues related breakfast service and coffee...More
My husband and I visit Raleigh once a year and this has by far been the best hotel we have stayed in! The staff were so polite and so helpful. Regardless of the time of day, they greeted you the second you walked in the...More
Transportation staff - excellent! Front Desk staff - excellent. Room and all the appliances - Excellent. Nice microwave/fridge and separate kitchenette with paper plates and plastic wear - great!
So why not five stars? Highway noise. Recommendation: Ask for a room away from the highway....More
1 Thank BradJack
Response from JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle ParkResponded 28 January 2016
Thank you so much for staying with us earlier this month at the SpringHill Suites RDU/RTP Hotel. It is great to hear that you had such a great stay while you were with us, enjoying the staff, room, appliances, and kitchenette. The hotel staff is...More
We recently stayed at this hotel while in Durham for a youth basketball tournament. We stayed 1 night. The hotel is nice. It's a hidden gem. We got turned around with Gps Trying to find hotel. Checkin was breeze considering the many other families there...More
Response from JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle ParkResponded 24 January 2016
Thank you so much for staying with us earlier this month. It is great to hear that you had such a great stay while you were with us and named as "hidden gem" The time you took to share your review is greatly appreciated and...More
Let me start off by saying that I typically only stay at Marriott properties when I travel and usually Courtyard. This time I booked Springhill Suites since I was traveling with my family. Only stayed here for one night since we were visiting family in...More
Response from JimW566, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle ParkResponded 30 December 2015
Glad to hear the convenient location was travel benefit and front desk staff service was excellent at the hotel. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was...More