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Extended Stay America - Durham - Research Triangle Park - Hwy 54

ExtendedStayUS$75*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Durham - Research Triangle Park - Hwy 54
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51 Reviews from our TripAdvisor Community

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Showing 51: English reviews
Start your review of Extended Stay America - Durham - Research Triangle Park - Hwy 54
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Alaska
Reviewed 3 days ago NEW

We stayed here over graduation weekend last week. The service was good, the front desk staff was helpful. The hotel itself is older. Our room was a good size but in poor condition. Our bathroom door didn't shut, our shower drained very slowly, and our toilet handle broke. Walking into the hotel the hallways and elevator always smelled strongly of...

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Helpful?
Thank eyeballsandairplanes
00esa, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for your feedback. Although you liked the service provided by our staff, we are sorry for the issues you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my entire team in an effort to improve our service and facilities moving forward. We invite you to come back and validate...

Charlotte, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 13 July 2016

I have stayed in a lot of extended stays and this one is the best. The front desk staff are friendly and professional and have become like family. They look out for me. This is a great alternative to home. Sean C.

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Helpful?
Thank LilJohnny16
About Hotel's Favourite Review
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Raleigh, North Carolina
Reviewed 1 week ago via mobile

ESA on Hwy 54 was just awesome! Very quiet and convenient location and the staff was just wonderful and very professional! Tolvi Jackson, the front desk clerk was superb!! She made certain my stay was a great one by being very helpful and answering all questions I had. She is a top notch, very respectful and professional front desk clerk...

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Helpful?
Thank TM_Loyalty
00esa, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you so much for this awesome review of your stay at Extended Stay America - Raleigh - Research Triangle Park - Hwy. 54. Making you happy makes us happy! We are glad that everything went so well during your business visit and that Tolvi at the Front Desk made for a memorable experience. I will share your praises with...

Hinesville, Georgia
Reviewed 8 April 2017

I was pleasantly surprised by the property and the customer service. Priceline really made a mess of my Name Your Own price reservation and they led the hotel into believing that I was a no-show. After repeated calls to Priceline, they would only refund my money (after the manager had a heated call with Priceline support) but would not assist...

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Helpful?
Thank bhuff345
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. We are pleased to read our staff was able to assist properly with the reservation issues you experience. They will be informed on the excellent job they are doing. Thank you again for your review. We look forward to seeing you...

Minneapolis, Minnesota, United States
Reviewed 20 September 2016

Half broken electric range, black mold in A/C unit, mold dew in the shower and service refused to clean, stained mattress, pillows and covers, soda spills on lazy boy chair and unstable microwave. Besides Tyson (gral. mgr), the staff was rude and short of answers and solutions to basic needs.

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Helpful?
Thank AndresColombia2012
Bangkok
Reviewed 10 August 2016

I was pleasantly surprised by the size of the room. It even included a kitchenette, with a fridge, stove and microwave. The room was quite clean and comfortable. There are a few eating places within walking distance (Captain D's and Chic-fil-A). There's also a Walgreens at the corner. The breakfast isn't much. Basically, it's muffins and coffee.

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Helpful?
Thank Buddymoran
Manager_11525, Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

We appreciate you taking the time to share your experience. It is great to know that you favored the room size and the amenities that comes with it. I'm also glad our location is beneficial to restaurants. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Whiteville, North Carolina
Reviewed 23 May 2016

I was very satisfied with my stay. I enjoyed the size of the room and the bed was comfortable. The staff were very accommodating and friendly. The only thing I was somewhat disappointed with, was the kitchen was not supplied with anything before check-in.

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Helpful?
Thank tbarnhill2016
Manager_11525, General Manager at Extended Stay America - Durham - Research Triangle Park - Hwy 54, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that our dishware policy was not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with...

Reviewed 17 May 2016

I always hate to give any business a negative review, but I cannot recommend this one. The front desk clerk was great, but the hotel is run down has a very uncomfortable feel. We (mid-60s) just needed a place near the airport for a very early flight. The price was very reasonable so we booked this one. We would not...

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Helpful?
Thank Raymond P
Durham
Reviewed 9 November 2015 via mobile

Me and my family always stay here when we get together in town and we love the service and the rooms are a good size. The last couple of times we have had problems but nothing major. One room we stayed in did not have a phone, clock, or a remote. The next time we had to deal with our...

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Helpful?
Thank lunsford_anita
Fairburn, Georgia
Reviewed 29 September 2015 via mobile

It took over an hour to get a room. The lady could not operate the computer. She tried to blame the rain for the computer being slow. The hotel charged me an extra $100 deposit because I got the room off of priceline.com. I am still not fully checked into my room. She written my card number down because she...

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Helpful?
1Thank roncee12

16 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Durham - Research Triangle Park - Hwy 54

Address: 2504 E Nc Highway 54, Durham, NC 27713-2202 (Formerly Studio Plus Deluxe Studios - Durham - Research Triangle Park)
Region: United States > North Carolina > Durham
Price Range: €57 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Durham - Research Triangle Park - Hwy 54 2.5*
Number of rooms: 72
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Durham - Research Triangle Park - Hwy 54 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Kitchen utensils are only provided upon request, even when you book a room with a kitchen.”
tbarnhill2016, 23 May 2016 | Read review
“Not to expensive and friendly. Love being able to grab a coeefe before heading out.”
T3803RNsarad, 18 Dec 2014 | Read review
“- Beware of misleading (biased?) reviewers and do your homework before you book any hotel. - Choose a room facing away from Highway 54. - Make sure you arrive during regular hours because if you arrive late you can be left outside for quite a while which aggravates the inconvenience of a late flight arrival. - Do not believe that your notes (LIKE LATE ARRIVAL) are going to be read and/or honored by the hotel personnel.”
houstondynamo, 2 Sep 2014 | Read review
“JUST go.. you will enjoy your stay...”
Peace723, 16 Aug 2013 | Read review
“Go to the Brookwood Inn, the price in comparable and the accommodations were average, no frills but clean and put together.”
BLaneville, 28 Jun 2013 | Read review
5 of 5
ExtendedStay
US$75* /night
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TripAdvisorUS$75
PricelineUS$75
Orbitz.comUS$75
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Prices are for 1 room, 2 adults
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