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Sheraton Imperial Hotel and Convention Center

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#31 of 70 Hotels in Durham
Certificate of Excellence
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Sheraton Imperial Hotel and Convention Center
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297 Reviews from our TripAdvisor Community

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Showing 293: English reviews
memphis, tn
Reviewed 14 May 2015

I really enjoyed my 3 night stay here. The breakfast buffet was good and the lady that served was ok. I don't eat pork and they only had pork bacon and pork sausage. The free wi-fi was fast and worked without any issues. The room was nice and clean and the bed was perfect. The only problem I had in...

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Helpful?
Thank robiroe
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Robiroe: Thank you for taking the time to share your on-line review. It was great to hear that you had an overall good experience at the Sheraton Imperial Hotel. I can truly say that Team Sheraton has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are...

Petah Tiqva, HaMerkaz, Israel
Reviewed 7 May 2015

hotel is clean, safe, very nice , rooms are big and modern , wifi is very good, stable . there is enough parking good location in RTP, close to the Durhan shoping center . Ill be happy to come again . very good staff !

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Helpful?
Thank Ami Z
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Ami Z: We are delighted to hear that you had an excellent stay at the Sheraton Imperial Hotel during your most recent trip. We appreciate any and all feedback provided and we look forward to welcoming you back. Again, thank you for your review and for your business both are greatly appreciated. Sincerely, DianeT Customer Service Manager SIHCC

Boone, North Carolina
Reviewed 5 May 2015

Being a General Manager of a Marriott property, I have a more critical eye than most when staying at hotels, and I must say, I was EXTREMELY impressed by the quality of the experience I had at this property while attending a conference! Every single one of their staff, no matter what department, provided first class service and I believe...

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Thank BooneCourtyardGM
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BooneCourtyardGM: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay with us during your conference. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about;...

Washington DC, District of Columbia
Reviewed 30 April 2015 via mobile

So for the first time in almost 15 years I lost my Platinum Status. I am lifetime gold but many places my drop in "class" was noticeable. Not at the Sheraton Imperial!!! The front desk staff still treated me like I was a platinum member and as an additional surprise I went to the club lounge to be greeted by...

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Helpful?
Thank Paneraiguy
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Paneraiguy: Thank you for being an SPG Gold member and for taking the time to leave a review of your recent stay with us. Here at the Sheraton Imperial Hotel, we strive to exceed your expectations each stay. Your review is a testament that we have done just that. I will be sure to share your review with Veronica....

Gainesville, FL
Reviewed 27 April 2015

Facility was well appointed, neat and cleanas were rooms. Staff was respectful and helpful. Is not terribly close to activities but great place to attend a conference. Fitness center close by. Food was very good. Very slight mildew smell back in rooms, otherwise wonderful.

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Thank gat0rm0m
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Gat0rm0m: Thank you so much for taking the time to provide us with feedback regarding your recent stay at the Sheraton Imperial Hotel. I will be sure to share with Team Sheraton your comments regarding your recent stay. Often times the feedback we receive from our guests will provide us a great insight into areas which demand our attention....

Lenoir, North Carolina
Reviewed 18 April 2015

My wife and I stayed here on a lark and we were so very pleasantly surprised. Making reservations was a breeze as was the check in procedure. Everyone was very friendly and helpful. The hotel was neat, clean and quiet!! Checking out was also very easy, They even have a shuttle which will take you to a nearby restaurant of...

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Thank Edgar W
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Edgar W: First we would like to extend our appreciation to you and your wife for choosing the Sheraton Imperial Hotel for your stay. We are truly glad we have met all your expectations; your kind word will be passed on to our entire Team. And it will be my pleasure to share your comments concerning the frozen drinks...

San Antonio, Texas, United States
Reviewed 31 March 2015

This property has been nicely updated since I last visited and I was very pleased. The beds are comfy and the rooms look more upscale, warm, and inviting now. The bathroom has also been updated and is more modern and luxurious looking too. The food was good and service was great too. I will definitely be staying here again during...

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Helpful?
Thank Jamie Z
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Jamie Z: Thank you for your on-line review of the Sheraton Imperial Hotel. We're thrilled you enjoyed your experience and had an opportunity to enjoy our newly renovated rooms. Thank you for your business. We look forward to your next visit. Sincerely, DianeT Customer Service Manager SIHCC

Manahawkin, New Jersey
Reviewed 24 March 2015

The entire staff was professional, courteous, friendly, helpful and attentive at all times. I was there for 5 days and 4 nights as part of a convention of over 400 people and they exhibited these qualities at all times. A special shout out to the shuttle drivers who got us to restaurants and back in time for our night time...

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Thank T D
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear T D: Thank you for taking the time to share your on-line review. It was great to hear that you enjoyed your stay. I can truly say that our team has a genuine concern for each and every guest that enters our door. That is what we at the Sheraton Imperial Hotel are all about; exceeding our guest’s expectation...

Boston, Massachusetts
Reviewed 23 March 2015

When I checked in I found that the suite room I had upgraded to would not fit my needs during meetings I was having on the following day. With very little conference space left I was able to work with Dan Connor at the front desk to secure a meeting space and room on the club floor which more than...

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Helpful?
Thank John C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear John C: We thank you for choosing the Sheraton Imperial Hotel for your stay and for you on-line review. We're pleased to know that you had a wonderful experience during your stay. I will be sure to share your review with Dan and Mark. We thank you very much and look forward to a return visit. Sincerely, DianeT Customer...

Atlanta, Georgia
Reviewed 11 March 2015

First of all, this hotel, the location (for me) and the general attitude of the people is great. The wildcard is Andy. If you enjoy a genuine, interesting and common sense conversation like I do, you're going to love walking in to get a coffee (or whatever) and experience this guy. He is just so refreshing and the world could...

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Helpful?
Thank Richard C
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Richard C: Thank you for taking the time to submit a review. I will be sure to share your comments with Team Sheraton and Andy in the Café. It was good to hear that our location was a perfect fit for you. Your recommendation, kind remarks and business are all greatly appreciated. We hope you will come see us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703
Region: United States > North Carolina > Durham
Price Range: €119 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Southeast facing rooms don't have much of a view :(”
 of 5 bubbles ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
 of 5 bubbles AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
 of 5 bubbles TravlBusiness, 30 Jul 2016 | Read review
“Club level is best option for value”
 of 5 bubbles reni_p_n, 2 May 2016 | Read review
“I guess they have mini frig, may have to ask for one for your room.”
 of 5 bubbles woodchop7, 12 Apr 2016 | Read review
5 of 5