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Comfort Suites Concord Mills

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Comfort Suites Concord Mills
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172 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Woodstock, Georgia
Reviewed 2 days ago NEWvia mobile

This location is absolutely wonderful. The rooms are very clean and spacious. Nice little area with sink, microwave and refrigerator in the corner. Good size bathroom. The bed was extra comfortable. The AC worked well. The staff was super friendly and very helpful. Check-in was breeze. Good size parking lot. Located just off the interstate for convenience for travelers. Many...

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Helpful?
Thank tckramer
Cary, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 27 November 2016 via mobile

Have to say we had a GREAT experience. We called to make a reservation and all went went. Arrived later in the evening and Perry was awesome and super friendly! Rooms are spacious and clean. Took a quick swim (the water was a little chilly) had some snacks for us and they had doggie treats for the pups. Great breakfast...

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Thank Nccarymom
About Hotel's Favourite Review
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. Customer service is our #1 priority and we pride ourselves about being the best. We look forward to having you as our guest again soon! Kim P. General Manager

Reviewed 2 weeks ago

Although the hotel room itself was spotless (except for ripped sheets), I was disappointed that they allowed an entire group of pet rescuers stay for a conference at the hotel. A dog or two on their own floor is fine, but there were dogs everywhere including the lobby, the hallway to the meeting room, and on our floor and from...

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Thank Sharon K
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

I am so sorry for your experience at our hotel. We are a pet friendly hotel and during special events we do allow pets on all the floors. If it was not a special event, we do keep most of the pets on the first and second floors. As far as the ripped sheets, I am a little disturbed by...

Clemmons, North Carolina
Reviewed 2 weeks ago

The room was huge and the layout was perfect for business traveling. There was a large work area along one wall with an adjustable chair and plenty of outlets for computers, charging, etc. The front desk staff was wonderful. I plan always choose this hotel when in Charlotte.

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Helpful?
Thank mkhitchcock
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your comments. We appreciate all feedback. Our team is very customer service oriented and we enjoy being of assistance to all of our guests. Please come and stay with us again soon!

Danville, Virginia
Reviewed 18 February 2017

Went to Concord Mills for a valentine getaway. Stayed at the comfort inn, everything about this motel is wonderful. Room was so spacious. With everything you need. Was very quiet and the staff was so nice and helpful. Everything is nice and clean and the sheets smell like bleach, which means they are clean. The breakfast bar was great, even...

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Helpful?
Thank debswinney
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you so much for your kind words. On behalf of my staff and I we appreciate our guests opinions and hope that you will come again soon and be our guest.

Reviewed 4 January 2017

This was my first overnight trip to Charlotte, NC. I was wary of staying elsewhere, based on reviews which referenced safety, loiterers, and general "run-down"-ness. Comfort Suites Concord Mills was a little more expensive, but it had good reviews and allowed pets (and its pet fee was 1/3 that of another venue!) Front desk personnel seemed ever-professional, personable, and efficient....

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Thank Anna H
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. I am sorry that whatever you had left was not found. If it is something that the housekeepers think is garbage they do throw it away. If it is an item of value (clothing, electronics, etc..., I have even seen them turn in shampoos and personal toiletries). I hope that you will come again and...

Myrtle Beach, South Carolina
Reviewed 30 November 2016

Traveled to Concord for Thanksgiving to be with family and friends. Check in was speedy and front desk staff was friendly. Our room was nice and spacious; we had a king suite. Continental breakfast was good, but could have a better selections. The only negative thing is the staff lady in the breakfast area was a nuisance because she kept...

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Thank N D
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. We appreciate any and all feedback from our guests. I will discuss with our breakfast attendant the issues you addressed. Please come again and be our guest.

Roanoke, Virginia
Reviewed 21 November 2016

I recently stayed at this hotel and had a a few issues that had led to an unpleasant experience. However, after my review the general manager, Kim asked if she could contact me and I agreed. She was very nice, and spent about 20 minutes telling me about the changes she was trying to make there, as well as asked...

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Thank jsimmons44
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you Ms. Simmons for your feedback. I am very pleased that you are willing to give us another opportunity to make things right. Without both positive and negative comments we are unable to grow our business. Pleasing our guests and making memorable experiences is our goal! Kim Pecora General Manager

Reviewed 10 October 2016

Due to the weather and hurricane, my trip was extended. Octavia and Perry were fabulous. They went above and beyond to make sure their guests had everything they needed. I would like both of them to be recognized for their outstand customer service. They two clearly go above and beyond. The hotel was very nice, accommodating, close to the track...

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Thank Sara B
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your fabulous review. My staff and I pride ourselves on customer service and helping the guests with their needs. As a general manager, it makes me very proud when someone praises my team the way you did. We appreciate your business and hope that you will stay with us again in the near future.

Reviewed 12 September 2016

This is a wonderful hotel. It was clean. The staff was friendly and helpful. Before our stay, I had a question about the room and Kim, the manager, was extremely helpful and kind. This was by far the best hotel experience I have had in some time.

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Thank Scott W
Kim P, General Manager at Comfort Suites Concord Mills, responded to this review

Thank you for your review. I appreciate the compliments you made about our hotel and staff. We are very humbled by this. We hope that you will stay at our location again in the near future. Kim P. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are an all suite hotel (every room has a fold-out couch). We have separate bedroom suites and regular suites. Free hot breakfast included (eggs, sausage, bacon, &/or ham, make your own waffles, danishes, muffins, cereals, yogurt, fruit... Our coffee is available 24/7) Enjoy nearby shopping and the many many events in the area. We are located next to interstate 85 and route 485; this will give you easy access to Charlotte and it's many attractions... Have a safe trip in - we'll see you when you get here! ... more   less 

Additional Information about Comfort Suites Concord Mills

Address: 7800 Gateway Ln NW, Concord, NC 28027-4419
Region: United States > North Carolina > Concord
Price Range: €95 - €182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Concord Mills 3*
Number of rooms: 84
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Also Known As:
Comfort Hotel Concord
Comfort Suites Concord
Concord Comfort Suites
Hotel Style:
#2 Romantic Hotel in Concord
#7 Business Hotel in Concord
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Concord Mills staff and other travellers.
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Questions? Get answers from Comfort Suites Concord Mills staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is in walking distance too a lot of nice restaurants.”
 of 5 bubbles debswinney, 18 Feb 2017 | Read review
“Awesome customer service, excellent hotel, reasonably priced”
 of 5 bubbles Q5345BJsarab, 10 Oct 2016 | Read review
“If you need railing in tub, be sure to request a room that has that feature. Ours did not, & they should all be retrofitted for safety.”
 of 5 bubbles cherryripe, 1 Jun 2016 | Read review
“If you have made reservations please make sure to have a reservation #. Have someone to accompany you for a walk through of the room.”
 of 5 bubbles ChaCha9353, 26 Apr 2016 | Read review
“Rooms on the north and east sides are quieter”
 of 5 bubbles D440LCdaniell, 14 Apr 2016 | Read review
5 of 5