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This has been my 'go-to' property when staying in the Charlotte area; however, I noticed this time that the overall cleanliness of the hotel was lacking somewhat. The windows in the public areas were in dire need of a good and 'thorough' washing and the...More
1 Thank lab5373
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 15 November 2017
Thank you for taking time to give us your feed back we are currently undergoing a renovation. This is sure to help spruce things up a bit here on property! I will pass along the concerns with our team! We hope to see...More
We had an unexpected stay here for nearly a week when hurricane Irma announced her presence to south Florida. The hotel staff were amazing. Our nerves were frayed when we arrived, not sure what we would be going home to. The staff helped us so...More
Last minute decision for a birthday stay in Concord Mills.....called Gregg at this Residence Inn ,he handled everything for us plus gave us an Excellent upgrade!Thanks Gregg and Shelby..wonderful Staff.Nice property, near Concrord Mills mall,nice rooms,beds ,indoor pool,gym and great complimentary breakfast. Fantastic stay,definitely Will...More
2 Thank DArdofSC
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 16 October 2017
Thank you so much for your kind words! We were very excited to be able to help during your birthday weekend, in hopes you had a wonderful time! Thank you so much and we hope to see y'all again!
It's never a pleasant experience to be in the path of a Category 5 hurricane. When we got the weather forecast on Sunday, September, 3, we began making plans for us as well as our daughter, her husband, 2 toddlers and 3 dogs to evacuate...More
Thank Michael H
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 11 September 2017
Thank you so much for your kind words. We try our best in every situation to help accommodate every guest. In a time were the weather is unknowing or a unforeseen event happens, the little things we can do to make it a...More
So many negatives it's difficult to begin. The toilet seat is wood and worn out, like something in an old outhouse. Stains on the couch, so we didn't sit there. In the kitchen area, the small bottle of dish detergent was half used, and the...More
1 Thank Duke001
Response from Shelby P, Manager at Residence Inn Charlotte ConcordResponded 22 August 2017
I want to apologize about your stay with us not being up to standard. Our hotel is up for a renovation beginning at the end of the year. I would like some feedback from the room you were in if you would please contact myself...More
Response from Charlotte S | Property representative |
We have 2 rooms available to accommodate your needs. I would recommend contacting the hotel directly for booking the rooms. 704-454-7862
Thank you for your inquiry.
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"Go to the Embassy Suites across the street instead!"