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Fairfield Inn & Suites Cherokee

Booking.comUS$132*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites Cherokee
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311 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Cherokee
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Showing 311: English reviews
Reviewed 9 September 2015

They were nice enough to upgrade to a 3rd floor suite at the end of the hall. Since we are pretty old the quiet was greatly appreciated. Breakfast was nothing extraordinary but the staff was very nice and all was fresh. Definitely would stay there again.

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Helpful?
Thank Yvonne G
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete our survey on your recent stay. I am glad to hear we were able to upgrade you to a suite on the 3rd floor and you found our staff to be nice. We hope you will decide to stay with us again when you are in Cherokee.

New York
Reviewed 7 September 2015 via mobile

Stayed overnight while visiting Harrahs Casino. Hotel, room and pool were immaculate. Beds and pillows were comfortable, and room was quiet. Good breakfast in clean environment. Staff were helpful, pleasant and courteous. Would stay again.

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Helpful?
Thank MBJ3
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete our survey on your recent stay. I am glad that you found our property to be clean and comfortable, a good breakfast and our staff to be helpful, pleasant and courteous. Thank you for your feedback. We hope you visit with us again when you are back in Cherokee.

Canton, Georgia
Reviewed 3 September 2015 via mobile

We stayed at this Marriott since it was close to the casino and we are platinum members. We had many issues that happened while staying at the hotel and apparently the front desk could careless and just said fill out a form with are complaints. It has been several days since we checked out and no one has even contacted...

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Helpful?
1Thank getaccessorized
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to voice your concerns about your recent stay. I apologize that we fell short of providing the best possible experience during your stay. I assure you that the issues will be addressed in order to ensure we are meeting our standards. I hope that the next time you are in Cherokee that you will...

Augusta
Reviewed 27 August 2015

We stay here quite frequently because it is across from a casino...The staff , past and current, have always been cooperative to our requests. They have always been friendly . A delicious array of breakfast items are available for guests. Great room rates !!!

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Helpful?
Thank HHampton
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for completing a survey on your recent stay. We are glad that you enjoyed our close distance to the casino, our friendly staff, and our hot breakfast. Thank you for being a loyal guest, and we hope to see you soon!

Winterville, North Carolina
Reviewed 26 August 2015

Arrived around 3:30 and our room was not ready even though check-in time is supposed to be 3:00. After killing some time in the casino, came back a little after 4:00 and our room was ready. Room was nice and clean and A/C worked great. Unless you're actually staying in the casino, you won't get any better than this for...

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Helpful?
Thank Flair4theGold
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. I apologize that you were unable to check-in until 4:00PM. Your comments allow us evaluate our procedures to ensure that these are isolated issues. I am glad that you enjoyed our close proximity to the casino and our complimentary breakfast. We hope that you will decide...

West Palm Beach, Florida
Reviewed 23 August 2015 via mobile

We have been traveling for 5 weeks staying at all different types of Marriott products, mostly at Fairfield Inns. This was a typical Fairfield - clean and well kept. The one thing I noticed was the young man at the desk did not thank us for being a Marriott Platium Member. He was the only one not to do that...

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Helpful?
Thank Jane B
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for your comments about your recent stay. I am glad that you found our property was clean and well kept. We pride ourselves on bringing the best possible customer service to our guests, and I apologize that we fell short during your stay. I hope that you will give us another chance to impress you when you are...

Reviewed 23 August 2015 via mobile

I'm not the the type to even write a review. But let me say this hotel to be part of a Marriott was not up to standard. When we arrived to the room it felt a little warm so we turned the air down and went to casino Came back and was hot. We called front desked was told to...

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Helpful?
1Thank Heather N R
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to voice your concerns about your recent visit to our hotel. I apologize for the issues you had with the air conditioner in your room. I understand how frustrating a hot room can be when you are trying to get some sleep. Unfortunately on the day you stayed, we were at 100% occupancy, and...

Concord, New Hampshire
Reviewed 22 August 2015

We stayed here for two nights while we visited the area, it was fine for a couple of nights. The staff was very nice, the rooms could use freshening up but they were serviceable enough. The price was right and the location was safe & convenient being right across the street from the casino, so you can easily just walk...

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Helpful?
1Thank w81minute
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent stay. I am glad that you found or staff was very nice and you found our price and location favorable. I apologize for the issues you experienced with the hairdryer and air conditioner. I will pass along the information to our maintenance staff to ensure this was...

Chattanooga
Reviewed 19 August 2015

The hotel was great! The location is right across the street from the casino. The rooms are very nice and the staff was very friendly. The breakfast was a little weak but that was the only thing that I felt could have been better. The walkway from the hotel to the casino was very well lit, you felt safe leaving...

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Helpful?
Thank O4039HNsusanr
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey on your recent visit. We are glad that you found our rooms nice and our staff friendly. We hope that you will stay with us again the next time your travels bring you to Cherokee.

Suwanee, Georgia
Reviewed 13 August 2015 via mobile

Excellent location and rooms. Staff very friendly It's right across from the casino. I should say though in a double bed occupancy that sleeps 4 we had only one soap one shampoo and 3 towels. But the staff was very happy to give us more. They are so nice and always smiling.

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Helpful?
Thank Gatrekki
Anthony W, Front Office Manager at Fairfield Inn & Suites Cherokee, responded to this review

Thank you for taking the time to complete a survey about your recent stay. I am glad to hear that you enjoyed our location, rooms, and staff. I apologize that your room did not include enough soap, shampoo, and towels for all four guests. Your comments are important to us because they allow us to continuously improve. Again, thank you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Fairfield Inn & Suites Cherokee

Address: 568 Paint Town Rd, Casino District, Cherokee, NC 28719-8304
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: €120 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Cherokee 2.5*
Number of rooms: 100
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Also Known As:
Fairfield Inn & Suites Cherokee Hotel Cherokee
Fairfield Inn And Suites Cherokee
Fairfield Inn Cherokee
Fairfield Cherokee
Cherokee Fairfield Inn
Fairfield Inn Hotel Cherokee
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Cherokee staff and other travellers.
6 questions
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2 months ago
over a year ago
Robbinsville, North Carolina
over a year ago

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Questions? Get answers from Fairfield Inn & Suites Cherokee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“matter of choice, no bad ones”
boling366, 6 Apr 2017 | Read review
“Park your car here and walk across the street to the casino....24 hour free coffee.”
Billpokeypants, 2 Nov 2016 | Read review
“Request a room that does not face the street”
Y9508WImaryp, 29 Oct 2016 | Read review
“We requested to be on the 1st floor and were upgraded to a suite at no additional cost.”
P5081KPlisah, 17 Oct 2016 | Read review
“Try not to stay in a room near the busy road”
HoosierFamilyTravels, 8 Oct 2016 | Read review
5 of 5
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US$132* /night
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Prices are for 1 room, 2 adults
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