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This was my second stay at the Chestnut Tree Inn,both comped by Harrahs.The check-in was professional and efficient,greeted by two friendly young lads.This was the highlight of my stay at Chestnut Tree In..They placed me in the building on the hill,which I would advise to...More
4 Thank glynr34
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 12 June 2017
You are exactly right a clean room should be expected..... I hate to make excuses...but we were extremely short handed this weekend and I know things were missed. I apologize for your experience....glad you were comped by the casino
The hotel room basic and clean but could use new carpet. Beds comfy and lots of pillows.Breakfast was free with room and very good ! Staff friendly.Casino about a mile away.we would stay there again .
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 2 June 2017
Thank you jpriest for taking the time to share feedback. We are pleased you would stay with us again. Please know that we will begin room renovations in the fall, and the carpet will be replaced and new furniture throughout!
I stayed at the Chesnut inn and the breakfast was good but not a good idea to come in too late...no security. The employees at the hotel were nice and the room was ok not like the Harrahs hotel. I would stay again for the...More
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Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 22 May 2017
Thank you Thomasensas for your review. We are proud of our breakfast....and are proud to announce we are scheduled for room renovations this fall! We hope you will come and see us again!
If you don't mind pressing the remote 10 times before the TV comes on or a channel will change, this may be the place for you! Ditto if you want internet for say 3 minutes til you have to sign in again. On the other...More
Thank Lynn T
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 17 May 2017
Hello Lynn, We wish you would have let someone know your remote was not functioning properly we would have happily replaced it for you. As I respond to all the internet issues, we are situated in a valley of a mountainous terrain, we have the...More
thomas i would like too thank you for taking care of things your manager skill's where great they should have more people like you that listen and take care of business me and my husband thank you again for your understanding and kind words god...More
Thank Peach T
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 4 May 2017
Thank you Peaches, we appreciate Thomas very much.
Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The lobby, breakfast room, and all other indoor public areas are non-smoking. Hope that helps!
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"We prefer 1st floor so we can park and walk straight into the room, with our vehicle in front of our door."