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Chestnut Tree Inn Cherokee

Booking.comUS$86*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$90*
US$86*
US$88*
US$90*
US$86*
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331 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Norton, Ohio
Reviewed 26 January 2017

Room was a decent room, every staff member we came across was friendly and willing to answer questions we had about the area. Absolutely loved the older woman that did the seating in the morning who was very chipper and had cheerful tops on. Food tasted great.

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Helpful?
Thank AmandaWms
Management response:

Thank you Amanda, we really try to be hospitable and knowledgeable about local attractions. Merlyne is our hostess and has been with us for many, many years she is a gem for sure! Thanks again, guests like you make our jobs FUN!

Salem, Virginia
Reviewed 19 January 2017

Took our Family to NC to experience the Polar Express Train Ride. Booked This Faux..tel in advance and after checking in with the afternoon shift I honestly do not know how they stay in business. The male Desk jockey that assisted us was the poster child for Rude R I. From condescending comments to throwing my wife's license back to...

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Helpful?
1Thank mikeld461
Management response:

Dear Mike, I would like to address the whole issue, but unfortunately, I am not sure what happened, but the Front Desk employees that you are referring to are no longer with us and the behavior you describe is unacceptable to us. We have been in business since 1973 owned and operated by the same owners and I encourage anyone...

Clintwood, Virginia
Reviewed 25 December 2016

I recently stayed at the Chestnut Tree Inn. The reviews for this property were primarily decent. The lobby is well-decorated and the staff were accommodating during check-in. The shuttle takes you straight to the Casino and the Breakfast is one of the better Motel breakfast's available in Cherokee. The rooms were basic but generally clean and comfortable.

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Helpful?
1Thank glynr34
Management response:

Thanks for the feedback glynr34.

Perry, Georgia
Reviewed 18 December 2016 via mobile

We came to North Carolina in order to enjoy the Polar Express train ride during the Christmas season. The Chestnut Tree inn was a good value and had fair reviews. Our room was clean but had a very musty smell. We also noticed some black color mold on the bathroom ceiling and in the Bible that was in the drawer....

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Helpful?
Thank mrscakes2233
Management response:

Mrs. Cakes, Let me first apology for the delay in response....we have had some personnel changes and I was unaware I could respond. Now I have that figured out. I am so sorry about the missing items and our neglect on following through what we said we would do....I will address this with housekeeping and the front desk. Wifi is...

Dalton, Georgia
Reviewed 27 November 2016 via mobile

All I can say for the place is it's clean and spacious. During a 3 night stay (everything else booked solid) I was totally under impressed with this hotel. I'm not picky and it takes a lot for me to rate places a two...they managed. 1. The constant rattling of the heat unit made it impossible to watch tv without...

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Helpful?
1Thank jada7474
Management response:

Dear Jada, I am sorry you experienced this. I do not know what room you were in....but assure you our heat/air units are not suppose to be that loud and we do maintain them. You are correct in we do not have to-go containers to allow you to take food from the dining room but being told rudely is unacceptable....

Lynchburg, Virginia
Reviewed 13 November 2016

My wife and I stayed 2 nights in November. Was a slow week for visitors so not a great many guests. Had a king room- bed was comfortable, clean, good tv, mini-fridge . Cost was about 1/2 that of Harrah's room and was certainly adequate. The breakfast was good (off the menu one morning and buffet the next). I would...

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Helpful?
Thank cjant99
Management response:

Thank you for your feedback and we hope to see you again

Charlotte, North Carolina
Reviewed 12 November 2016

Stay here every autumn. Rooms are clean and beds are comfortable. Breakfast is hot and plentiful. The staff is helpful and well trained. Convenient to the trails and to the downtown areas and Casino is nearby.

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Helpful?
Thank chuckcocke
Management response:

Thank you Mr. Cocke, you make our jobs easy!

Atlanta, Georgia
Reviewed 9 November 2016

This place is a little shady. Noise all night long and is in need of a makeover. There was not outside in the parking lot all night long. I had a free stay at harrah's and when i went to book it they said they did have any rooms available and put me in this place.

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Helpful?
2Thank melanieortiz3
Management response:

So what you are really saying is.....you wanted to stay at Harrah's but they put you here and it wasn't Harrah's....right????

Reviewed 7 November 2016

I booked my reservation on line, 1 King room 2 Adults. When I was checking in, AFTER confirming via phone two days prior they tried to give me a double room. Then there wasn't any toilet tissue in the room, had to call immediately for that. The following morning there was less than 5 minutes of hot water for a...

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Helpful?
Thank lynn C
Management response:

Sorry your experience was not a good one. We are addressing the hot water issue. I apologise the housekeeping staff forgot to leave toilet paper in your room and hopeful the front desk brought it right away.

The Hague, The Netherlands
Reviewed 21 October 2016 via mobile

Refreshing to for once stay in an hotel that is not part of a large chain such as Hampton, Courtyard, Days Inn etc. The Chestnut tree was nicely decorated and up to specs for a three star motel. The pool was already closed which was a pity given the warm temperatures mid october. No alcoholic beverages are served within the...

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Helpful?
Thank Hermes_NL

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This hotel is located near Harrah's Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa's Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an outdoor pool, free hot breakfast served from 7 am to 10 am, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls,air conditioning, alarm clock and electronic door locks. Mini-fridge is available. Microwaves may be available but requests are not guaranteed, and will be granted based on availability at check-in. ... more   less 

Additional Information about Chestnut Tree Inn Cherokee

Address: 37 Tsalagi Rd, Hwy 19 South, Cherokee, NC 28719-9104 (Formerly Holiday Inn Cherokee)
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Price Range: €67 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chestnut Tree Inn Cherokee 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Chestnut Tree Inn Cherokee Hotel Cherokee
Cherokee Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Chestnut Tree Inn Cherokee staff and other travellers.
9 questions
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Questions? Get answers from Chestnut Tree Inn Cherokee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend staying in the Main Building.”
glynr34, 25 Dec 2016 | Read review
“Close to the office better”
chuckcocke, 12 Nov 2016 | Read review
“I would want to check my room before accepting if I stayed here again! Cold showers are NO FUN”
X7743SWlynnc, 7 Nov 2016 | Read review
“All rooms open to the outside that we saw.”
Neondolly, 13 Sep 2016 | Read review
“The pool is so inviting, large and chairs and clean. Take your swim suit. (Outdoor pool)”
637deannad, 11 Sep 2016 | Read review
5 of 5
Booking.com
US$86* /night
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Expedia.comUS$88
TripAdvisorUS$86
getaroom.comUS$90
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Prices are for 1 room, 2 adults
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