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Chestnut Tree Inn Cherokee

353 reviews
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Traveller (85)
Room & Suite (36)
Pool & Beach (8)
Overview
  • Excellent24%
  • Very good32%
  • Average26%
  • Poor9%
  • Terrible9%
Travellers talk about
“free breakfast”(25 reviews)
“full buffet”(6 reviews)
“room was clean”(28 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (353)Write a Review
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All reviewsfree breakfastfull buffetroom was cleanhot buffetbuffet stylestay there againoutdoor poolan older hotelflat screen tvnice place to staybryson citymini fridgecasinogravyharrahsdryermountains
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1 - 5 of 343 reviews
Reviewed 7 January 2018 via mobile

We stayed as a comp from Harrahs. The inn is in the process of being remodeled. The lobby was appeared clean and the staff were friendly. Our bed was comfy enough and the room was clean. The breakfast buffet was good and we received excellent...More

Thank fgrayson
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 8 January 2018

Thank you so much for your kind review. We are especially glad you received excellent service. We hope you will stay again when the renovations are complete.

A TripAdvisor Member
33
Reviewed 9 December 2017 via mobile

It was all fun and games, until the roaches came out... I thought it was just a regular bug, until it crawled into my drink next to the night stand. Nastiest experience ever, I will NEVER stay at this place againMore

Thank A TripAdvisor Member
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 11 December 2017

Yes you stayed in room 220 and reported the "roaches" to everyone you came into contact with. I personally went to the room after you departed and found a stink bug....and yes just like lady bugs they come out in droves and with the unexpected...More

Reviewed 14 November 2017

Hotel lobby was quaint and welcoming. Rooms were a bit outdated but over all very clean. I was a bit skeptical because of some of the other reviews but was pleasantly surprised when we arrived. The breakfast buffet was really good and the coffee was...More

Thank Millie M
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 16 November 2017

I apologize for the delayed response....I truly believe I have responded. Thank you so much for your feedback. We will begin renovations on December 1 and hope you will return to see our improvements. Thanks again! Happy Holidays

Reviewed 8 November 2017

The hotel is promising phased renovations in the near future that will help revitalize the dated décor and furnishings. My mattress was very 'bouncy' and cheap feeling. The shower pressure was very low so don't expect to enjoy a luxury deluge. Only one wash cloth...More

Thank Jonathan H
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 10 November 2017

Thank you for providing feedback. We purchase only Serta mattresses it is unfortunate you did not have an enjoyable sleep. One wash cloth is NOT our standard and I apologize. Yes renovations begin December 1. Wish you felt you had no reason to complain.

Reviewed 6 November 2017

This hotel was comp'd for 3 nights from Harrah's Casino. Reading the other reviews that gave it a 1 or 2 rating seems a bit harsh. I consider myself a hotel snob, and have stayed in much worse conditions. This is a budget hotel, so...More

Thank Lori S
Response from dwelch2017, Guest Relations Manager at Chestnut Tree Inn CherokeeResponded 8 November 2017

Thank you Lori for your honest feedback. Sorry you had bad pillows, I will see what room you were in and send someone. We are proud to announce we will begin renovations on the lower building December 1, 2017. We hope you will return to...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Banquet Room
Shuttle Bus Service
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Restaurant
Details
Price range
US$72 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$72 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (85)
Room & Suite (36)
Pool & Beach (8)
Dining (6)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Questions & Answers
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Pat B
2 October 2016|
AnswerShow all 3 answers
Response from Tammy E | Reviewed this property |
The room had two beds ands yes, the breakfast is free with your stay and very good. Not the typical continental choices.
1
Vote
Zeeeebruh
15 October 2015|
AnswerShow all 5 answers
Response from Kimberley G | Property representative |
No, only service animals.
0
Votes
SSMBIGFAN
19 August 2015|
AnswerShow all 3 answers
Response from covermeimgoingin | Reviewed this property |
There are both smoking and non-smoking rooms, smoking is also allowed outside (not sure about the pool area, possibly not since it is a public gathering area.) We had a smoking room in October 2015 when we were there. The... More
0
Votes
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123
Room Tips
"We prefer 1st floor so we can park and walk straight into the room, with our vehicle in front of our door."
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"Do not stay there"
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"Stay away from rooms on the hill.The units adjacent too the lobby are nicer and cleaner."
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"I would recommend staying in the Main Building."
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