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DoubleTree by Hilton Charlotte Airport

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DoubleTree by Hilton Charlotte Airport
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622 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Charlotte Airport
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Showing 612: English reviews
Roanoke, VA
Reviewed 3 May 2016

My wife and I stayed at this lovely hotel to celebrate our wedding anniversary by doing some shopping in Charlotte. As a frequent TA contributor I of course browsed the reviews before our stay. I wouldn't be turned away by some of the mixed reviews -- seems many of the less favorable ones stem from unrealistic expectations. This hotel is...

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Thank HonestReviewer_in_VA
Reviewed 2 May 2016

Poor experience with this brand of Hilton Hotels. They switched out the key card room locks and didn't tell their guests. Went all the way to my room and couldn't get in to discover the reason why. Also did not get my room cleaned.

Review collected in partnership with DoubleTree by Hilton
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Thank Debbie B
Miri L, on behalf of the staff at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Debbie B Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us...

Charlotte, North Carolina
Reviewed 2 May 2016

People were nice but too loud with all the air traffic. Room was clean and pleasant liked the pool area as it was a nice day. The shuttle to the airport runs every half hour which was very convenient.

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Thank lisajan63
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Lisajan63, Thank you for staying with us during your recent layover in Charlotte. We are happy that your enjoyed our outdoor pool area and that you found your room clean. Our airport shuttle is complimentary and convenient, so we are glad you were able to use that service. Thanks again and safe travels!

Asheville, North Carolina
Reviewed 1 May 2016

Looks can be deceiving. Driving up, one gets the impression of a high quality hotel, consistent with the relatively high price. Nice lobby and the check in staff could not be nicer. The room was a decent size and clean and the bed was comfortable. On the other hand, this Doubletree did not have the amenities to match the outward...

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Thank Frank E
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Barton, Thank you so much for being a loyal TripAdvisor contributor and for staying at our hotel. As you saw, we have recently being renovating several areas of the hotel and will continue to make improvements throughout the year. We are delighted to inform you that several items that you mentioned will be addressed, such as new light and...

Norristown, Pennsylvania
Reviewed 27 April 2016

The pool was dirty and the kids were upset the whole time. we came to enjoy the pool and that's why we chose that hotel in that location considering how nice it was that day and the next day. However due to that fact comma it was unpleasant

Review collected in partnership with DoubleTree by Hilton
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Thank jasonwW9809UA
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Hi Jason, Thank you for visiting our hotel and for your comments. We have addressed the comments regarding the pool cleanliness to our maintenance team so that we will not encounter that problem in the future. We have recently switched to a saline pool, which should be a nice upgrade when you return to Charlotte. Thanks again and we hope...

Burlington, United States
Reviewed 27 April 2016

Do not book a room next to the elevator! Noisy from 2;30am-4:00am. Maintenance worker opened our door "unannounced" and said he was "checking our locks". By the time I got to the hallway he was gone and not checking the locks on the other doors....

Review collected in partnership with DoubleTree by Hilton
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Thank Gary S
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Gary S, Thank you for staying with us during your recent stay in Charlotte. I am sorry that you were inconvenienced by the noise of the elevator and for the lock reprogramming. We recently upgraded our lock system so that our guests can utilize their telephone for check in's, and I apologize that the maintenance team did not allow...

Katy, Texas
Reviewed 26 April 2016

Our flight was cancelled and this property was one of the hotels offered with a "reduced" rate of $115. We chose this hotel so that we could use our Hilton Honors status only to be told that "if you use a third party to book your hotel we will not honor your Hilton Honors status". Our first room assignment had...

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Thank texas1946
Miri L, on behalf of the staff at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear texas1946 Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service from the front desk and with the rooms. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time...

santee
Reviewed 25 April 2016

This is a great location to my office and the locations of food and entertainment close by. Friendly staff and clean room. Only had a problem with an external flood light that shined into my room, the blackout curtains didn't come together and left a gap of 5 feet

Review collected in partnership with DoubleTree by Hilton
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Thank ronmiller0032
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Mr. Miller, Thank you so much for your staying at our hotel and for your wonderful comments. We are happy that you enjoyed our friendly staff and the cleanliness of our property. I do apologize about the flood light and will visit this issue with our maintenance team. We hope to see you again in the near future.

Florence, South Carolina
Reviewed 23 April 2016

This hotel was clean but the service was not great. The pool was closed, which would have been ok if each staff member did not give you a different story. They were paving the parking lot and we had to move several times.

Review collected in partnership with DoubleTree by Hilton
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Thank mistyh415
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Misty, Thank you for staying with us and for your honest opinion. I do apologize for the pool inconvenience as well as the parking lot, especially since it was not communicated properly. I do hope that you will return to our newly renovated saline pool. Thanks again.

Windsor, United States
Reviewed 16 April 2016

The hotel is very close to airport. Great breakfast but cell phone reception bad. The workout room is a little out dated and TV reception did not work well but at least I was able to exercise. The room was very nice and so was the hotel staff.

Review collected in partnership with DoubleTree by Hilton
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Thank Thembi F
Karen S, General Manager at DoubleTree by Hilton Charlotte Airport, responded to this review

Dear Thembi F, Thank you so much for staying with us and for posting your comments. I am happy that you enjoyed your breakfast, your guest room and our staff. Our maintenance team will certainly check into the TV reception in the fitness room. As we continue to update our hotel, we look at our guests feedback, so we do...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The DoubleTree by Hilton Charlotte Airport is just moments from the Charlotte Douglas International Airport (CLT) and welcomes you with thoughtfully appointed room accommodations and convenient amenities and services including our complimentary 24 hour airport shuttle service to and from the hotel. Our Charlotte, NC hotel is conveniently located close to Downtown, local sports venues, area businesses, shopping, museums and other Charlotte attractions. Enjoy the world famous WARM DoubleTree cookie upon arrival. We also boast a full service restaurant and lounge, and room service is available for breakfast, lunch and dinner. ... more   less 

Additional Information about DoubleTree by Hilton Charlotte Airport

Address: 2600 Yorkmont Rd, Charlotte, NC 28208-7366
Region: United States > North Carolina > Charlotte
Price Range: €95 - €221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Charlotte Airport 3.5*
Number of rooms: 173
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Priceline and Hotels.com so you can book your DoubleTree by Hilton Charlotte Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#49 Romantic Hotel in Charlotte
#51 Family Hotel in Charlotte
#62 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Charlotte Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Charlotte Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Don't eat in the Treetops Cafe”
 of 5 bubbles 422chuckw, 28 Jan 2017 | Read review
“unbelievably bad queen size mattress”
 of 5 bubbles aszu, 1 Dec 2016 | Read review
“Become an honors member to avoid paying for wifi.”
 of 5 bubbles Jahdzia, 12 Sep 2016 | Read review
“wifi does not work on cell phones. I had to make a call to Hilton Honors to complain on hotel phone.”
 of 5 bubbles Waterfalls123, 18 Jun 2016 | Read review
“Go somewhere else”
 of 5 bubbles abba07tad, 11 Jun 2016 | Read review
5 of 5