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Sheraton Charlotte Airport Hotel

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#49 of 174 Hotels in Charlotte
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Sheraton Charlotte Airport Hotel
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456 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Reviewed 1 week ago

This was probably my best visit to this hotel. A year ago I considered this a 3 star wanna be hotel. Now this hotel has a top notch staff and gets 5 stars. Everything was clean and fresh. We were greeted at the desk by Meredith(I think and am sorry if this is the wrong name) who went above and...

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Helpful?
Thank DividedHouse
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to complete a review! On behalf of the entire team, I’d like to thank you for your extremely generous review! We have recently renovated our lobby, restaurant/lounge and guest rooms. We are constantly striving to advance our services and I am happy that you noticed our improvements. I really appreciate you pointing out the...

Belmont, North Carolina
Reviewed 1 week ago

The hotel itself is beautiful. The room was a good size with comfortable beds. The shower was hard to navigate as we had to take what they had left -which was a handicap room. However, the shower sprayer had good pressure. We had the buffet breakfast which had a great selection and great service (thanks Erica). We left our cars...

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Helpful?
Thank happyvacationeer
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport hotel! We really appreciate all of your wonderful comments, including the compliments of Erica and Carlos! No matter the situation big or small, providing the best customer’s service is what our team strives to achieve. I am delighted to hear that your stay was up to your standards and that you enjoyed...

Nashville, Tennessee
Reviewed 1 week ago via mobile

came on a business trip. The catered food had good taste and the purchased lobster mac and blue cheese burger were very good. The hotel staff was very fast and friendly! i.e. i went to the service desk to request room service. the request was fulfilled before i returned back to the room within 5 minutes.

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Helpful?
Thank ricosauve3000
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to complete a review of the Sheraton Charlotte Airport Hotel! I am thrilled that you enjoyed everything from the food in our on-site restaurant, Oscars, to the quick and friendly service from our team! We understand that your time is valuable and fulfilling guest requests in a timely manner is of the utmost importance...

Greenville, South Carolina
Reviewed 1 week ago

We flew in from Greenville, SC and were picked up at the airport quickly and our drive was wonderful. He was full of information and was very helpful. When we got t the hotel he took care of our bag and delivered them to our room. Our check in was smooth and we were able to get a room on...

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Helpful?
Thank Richard F
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Richard, thank you for choosing the Sheraton Charlotte Airport as your destination. I would like to thank you for your loyalty as a Platinum SPG member! I am absolutely delighted that you enjoyed everything from the shuttle service to our Sheraton Sweet Sleeper beds! We strive to provide our guest with the best customer service and I’m glad to hear...

Modesto, California
Reviewed 4 weeks ago

A very last minute trip to Charlotte NC found us staying at the Sheraton Charlotte Airport hotel for the first time. I was a little hesitant to stay at a hotel so near the airport because of the possible noise level, but that fear was put to rest. You heard very little noise from the incoming/outgoing flights. The noise we...

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Helpful?
Thank cantoosing
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for choosing the Sheraton Charlotte Airport Hotel. Although this was a quick last minute trip, I am delighted that you enjoyed your time with us. I do apologize for the noise issue you stated coming from a pet friendly room and for the inconvenience that had caused you. I am happy that you liked our recently renovated rooms...

Shalimar, Florida
Reviewed 24 November 2016

Staff was very nice and accommodating. Impressive clean common areas. Standard room layout. Very comfortable king pillow top bed and the extra pillows we requested were there when we arrived. Bathroom was great, very clean, great water pressure, limitless hot water, large heavyweight towels. The only ding on the room was the heavily scratched cabinet top the tv was on...

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Helpful?
Thank Sean M
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Sean, Thank you for choosing the Sheraton Charlotte Airport as your destination. I am delighted that you enjoyed the quality and comfort of your room. Our Sheraton Sweet Sleeper beds are very popular with our guest! The team here works hard to provide our guest with outstanding customer service while providing a warm and welcoming environment. We appreciate your time...

Charlotte, North Carolina
Reviewed 21 November 2016 via mobile

Standard hotel. I was here for a two day work seminar. The check-in process was quick and easy...their staff was friendly and professional. This is pretty big hotel. You can tell it started as a smaller hotel and was later expanded by the awkward placement of the room windows facing the bar/lobby area. Pros: -Friendly staff -The thermostat has half-degree...

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Helpful?
Thank Layoverlife86
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Thank you for taking the time to review your stay at the Sheraton Charlotte Airport! I am delighted to hear that you enjoyed everything from our friendly team to the amenities in the room. We use your suggestions to keep improving our services and I will pass your comments along to hotel management. We really appreciate you attending the event...

Solon, Ohio
Reviewed 21 November 2016

Stayed here recently. Rooms are good. The place looks great. Good gym, very nice indoor/outdoor pool. Service all around was very slow and ordered room service on the "all night menu from 12pm to 6am and they had none of the items on the menu available. Ordered a Cesar salad and they brought it up with Italian dressing and said...

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1Thank Lorenzo95023
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Lorenzo, Thank you for taking the time to provide us with feedback of your stay. I am happy to hear that you enjoyed the quality and comfort of your room, our Sheraton Fitness Center and our indoor/outdoor pool. Unfortunately, our hot tub is closed permanently. I apologize for the issues you encountered with room service and the restaurant. I have...

Colleyville, Texas
Reviewed 20 November 2016

We like this property. It is located very close to the airport. As a Starwood preferred member, I get bonus points and free internet. The rooms are large and clean. Ideal for a one night stay. We've never stayed more than one night. Close to Crackerbarrel for breakfast.

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Helpful?
Thank Steveh3Texas
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Steveh-Thank you for choosing the Sheraton Charlotte Airport as your destination! First off, thank you for being apart of our SPG Family! I am delighted that you enjoy our property and that your one of our returning guest! We really appreciate your loyalty to us and your very kind review! We look forward to welcoming you back when your travels...

Reviewed 7 November 2016

I recently stayed here for 2 nights on business. The front desk staff was friendly and efficient during check-in/out. The room was in great condition and beds were extremely comfortable. Nice plus that parking was free and it is conveniently located to the airport. I did't use the pool, but it was unique in that the one unit was both...

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Helpful?
Thank Jessica H
Jennifer J, Guest Relations Manager at Sheraton Charlotte Airport Hotel, responded to this review

Jessica, thank you for choosing the Sheraton Charlotte Airport! I am absolutely delighted to hear that you enjoyed your stay with us and everything was up to your standards! We understand that most of our travelers are for business and appreciate fast and efficient service. I’m glad to hear you enjoyed the quality and comfort of your room, along with...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of the Carolinas, Sheraton Charlotte Airport Hotel is just two miles from the Charlotte Douglas International Airport, accessible with our complimentary shuttle service. ... more   less 

Additional Information about Sheraton Charlotte Airport Hotel

Address: 3315 Scott Futrell Drive, Interstate 85 and Billy Graham Parkway, Charlotte, NC 28208
Region: United States > North Carolina > Charlotte
Price Range: €134 - €272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Airport Hotel 3.5*
Number of rooms: 222
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Starwood, Orbitz, Travelocity and Priceline so you can book your Sheraton Charlotte Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Charlotte
Charlotte Sheraton
Hotel Style:
#9 Green Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Charlotte Airport Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Charlotte Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you book through a third party (like Orbitz) you may not get the room you requested.”
 of 5 bubbles happyvacationeer, 14 Jan 2017 | Read review
“820 was a very nice room”
 of 5 bubbles RichardF215, 11 Jan 2017 | Read review
“This is a pet friendly hotel. Choose your rooms accordingly.”
 of 5 bubbles cantoosing, 24 Dec 2016 | Read review
“We had a joining rooms with my sister. Made it easy for our dog to visit.”
 of 5 bubbles frankp348, 17 Oct 2016 | Read review
“room 117 was close to an exit on first floor.”
 of 5 bubbles imdun, 29 Sep 2016 | Read review
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