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Holiday Inn Charlotte-University Place

739 reviews
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Traveller (79)
Room & Suite (30)
Dining (7)
Overview
  • Excellent68%
  • Very good20%
  • Average6%
  • Poor3%
  • Terrible3%
Travellers talk about
“sky lounge”(8 reviews)
“front desk”(88 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.0 Star Hotel
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (739)Write a Review
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Show reviews that mention
All reviewssky loungefront deskthe concierge loungegreat stayuniversity placefamily reunionthe entire staffrooms are cleangreat customer servicebreakfast buffetshuttle servicehousekeeping staffenjoyed my stayfriesrodneymayrathida
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21 - 25 of 735 reviews
Reviewed 18 October 2017

I have stayed at this hotel several times over the past year, and I have been quite happy with the experience each time. The staff is always super nice and friendly, especially Mayra who works in the bar and in the Executive lounge for the...More

Thank Sara M
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 20 October 2017

Dear Sara, Thank you very much for your review and your kind words about Myra. She is definitely an asset to our hotel and her genuine hospitality is one of a kind towards our guests. We appreciate your feedback and are looking forward to having...More

Reviewed 16 October 2017 via mobile

Caroline was fantastic. She was knowledgeable and extremely helpful. I would recommend this hotel based on her alone. The service was great, the food and the personalities of the employees as well. Exercise facilities, location, price, hospitality. You name it.More

Thank CB041099
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 17 October 2017

Dear Valued Guest, We are pleased that you shared your wonderful comments about your recent stay regarding our property. We strive to go above and beyond in our customer service and was so glad to hear that Caroline made you feel very welcome here. I...More

Reviewed 13 October 2017

I was here on business and selected this hotel because it was between the airport and where I was going the next day. If you are wanting to see downtown Charlotte, this isn't the place for you. The room was very small for a handicap...More

Thank Doug S
Response from IHGService, Guest Relations Manager at Holiday Inn Charlotte-University PlaceResponded 25 November 2017

Hello Doug S, Thanks for choosing Holiday Inn Charlotte University and leaving your honest feedback. I am sorry to read that your stay was not exceptional because of some issues, particularly with the room layout, bed and shower condition. I am sorry for the letdown....More

Reviewed 11 October 2017 via mobile

conceigre serving cheese, fried cheese, chips-n- salsa, BREAKFAST FRUIT, BREAKFAST MUFFINS...4 beer options ...no wine, empty soft drink fridge at 5 :35 PM? Manager in suit and tie strolling around - clearly fond of his bartender ON THE 7TH FLOOR. No wine available ( or...More

Thank michellemgooden
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 12 October 2017

Dear Valued Guest, Please accept my sincerest apology regarding our utter failure to provide you the products and services that are typically indicative of the Holiday Inn University. I have met with my team regarding your comments and have taken the necessary steps to ensure...More

Reviewed 4 October 2017

This is my 2nd time staying here over the past 4 months and again I was very impressed. Both times my room has been very clean, beds are comfortable and the staff has been amazing. I can't remember what the 2 ladies' names were last...More

Thank Steve M
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 5 October 2017

Thank you for your review of your recent stay. We were delighted to hear that you enjoyed your stay and the associates were hospitable and provided great service to you. I will share your kind words with them. We offer complimentary coffee daily in the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$108 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Charlotte
#7 Business Hotel in Charlotte
#15 Family Hotel in Charlotte
#35 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Best Value Hotel in Charlotte
#7 Business Hotel in Charlotte
#15 Family Hotel in Charlotte
#35 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (30)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
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amberleanne87
11 February 2018|
AnswerShow all 3 answers
Response from Greg E | Reviewed this property |
The hotel is approximately 15 miles North of the airport and similar distance to downtown. It really isn’t convenient to either location, though it’s a good hotel.
1
Vote
amberleanne87
11 February 2018|
AnswerShow all 2 answers
Response from Jay M | Reviewed this property |
Airport is approximately 14 miles and Downtown is 8 miles, depending where you're headed. I've seen posts where people have stayed at this hotel to attend NASCAR events, so it shouldn't be to bad of a commute. I hope this... More
1
Vote
GrantO899
1 May 2017|
Answer
Response from HICUmgmt | Property representative |
Dear GrantO899, Unfortunately our hotel shuttle does not go to the airport. I believe there are several different taxi companies located at the Charlotte Airport that could bring you to our hotel and we could help you... More
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Room Tips
"All rooms are good, I have not had a 'bad' room."
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"Rooms are very quiet and the dining area is so much like a comfortable living room!!"
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"Ask for top floor rooms with a front view"
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"Be sure to ask about any remodeling being done on your floor"
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