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I have stayed at this hotel several times over the past year, and I have been quite happy with the experience each time. The staff is always super nice and friendly, especially Mayra who works in the bar and in the Executive lounge for the...More
Thank Sara M
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 20 October 2017
Thank you very much for your review and your kind words about Myra. She is definitely an asset to our hotel and her genuine hospitality is one of a kind towards our guests. We appreciate your feedback and are looking forward to having...More
Caroline was fantastic. She was knowledgeable and extremely helpful. I would recommend this hotel based on her alone. The service was great, the food and the personalities of the employees as well. Exercise facilities, location, price, hospitality. You name it.More
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 17 October 2017
Dear Valued Guest,
We are pleased that you shared your wonderful comments about your recent stay regarding our property. We strive to go above and beyond in our customer service and was so glad to hear that Caroline made you feel very welcome here. I...More
I was here on business and selected this hotel because it was between the airport and where I was going the next day. If you are wanting to see downtown Charlotte, this isn't the place for you. The room was very small for a handicap...More
Thank Doug S
Response from IHGService, Guest Relations Manager at Holiday Inn Charlotte-University PlaceResponded 25 November 2017
Hello Doug S,
Thanks for choosing Holiday Inn Charlotte University and leaving your honest feedback.
I am sorry to read that your stay was not exceptional because of some issues, particularly with the room layout, bed and shower condition. I am sorry for the letdown....More
conceigre serving cheese, fried cheese, chips-n- salsa, BREAKFAST FRUIT, BREAKFAST MUFFINS...4 beer options ...no wine, empty soft drink fridge at 5 :35 PM? Manager in suit and tie strolling around - clearly fond of his bartender ON THE 7TH FLOOR.
No wine available ( or...More
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 12 October 2017
Dear Valued Guest,
Please accept my sincerest apology regarding our utter failure to provide you the products and services that are typically indicative of the Holiday Inn University. I have met with my team regarding your comments and have taken the necessary steps to ensure...More
This is my 2nd time staying here over the past 4 months and again I was very impressed. Both times my room has been very clean, beds are comfortable and the staff has been amazing. I can't remember what the 2 ladies' names were last...More
Thank Steve M
Response from Syed- Younus Y, General Manager at Holiday Inn Charlotte-University PlaceResponded 5 October 2017
Thank you for your review of your recent stay. We were delighted to hear that you enjoyed your stay and the associates were hospitable and provided great service to you. I will share your kind words with them. We offer complimentary coffee daily in the...More
Airport is approximately 14 miles and Downtown is 8 miles, depending where you're headed. I've seen posts where people have stayed at this hotel to attend NASCAR events, so it shouldn't be to bad of a commute. I hope this... More
Airport is approximately 14 miles and Downtown is 8 miles, depending where you're headed. I've seen posts where people have stayed at this hotel to attend NASCAR events, so it shouldn't be to bad of a commute. I hope this helps.
Response from HICUmgmt | Property representative |
Unfortunately our hotel shuttle does not go to the airport. I believe there are several different taxi companies located at the Charlotte Airport that could bring you to our hotel and we could help you... More
Unfortunately our hotel shuttle does not go to the airport. I believe there are several different taxi companies located at the Charlotte Airport that could bring you to our hotel and we could help you arrange the taxi for your departure back to the airport. The cost varies between taxi companies and depends on the number of people and amount of luggage.
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"All rooms are good, I have not had a 'bad' room."