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Embassy Suites by Hilton Charlotte

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1,140 Reviews from our TripAdvisor Community

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Showing 1,132: English reviews
Detroit, Michigan
Reviewed 2 days ago NEW

The service during construction was pleasant and the new remodeled business area was really nice. I would recommend the hotel to anyone that is on business or pleasure. Great access to expressway or surrounding areas

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 136clarencej
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi 136clarencej, Thanks very much for your review of our hotel. I'm happy to see you enjoyed your stay and like our newly renovated look! I hope to see you return soon. Cheers! Kevin - GM

Apollo Beach, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 21 November 2016

I have stayed at this hotel on and off for almost six months traveling back and forth to Charlotte on business. They are just completing a renovation of the lobby and other common areas, and this hotel shows extremely well! There are two members of this staff that deserve special commendation. Avery on the front desk is outstanding! Not only...

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Helpful?
Thank ApolloBeachWanderer
About Hotel's Favourite Review
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi ApolloBeachWanderer, Thank you very much for your great review! I'm very happy to see you've been staying with us often as a Diamond member. I really appreciate your loyalty to Hilton and our hotel. You are right - Avery and Wanda are the best! I feel extremely fortunate to have a great team but Avery and Wanda are truly...

Reviewed 4 days ago NEWvia mobile

From the front desk to transportation to happy hour to dining staff, the stay was great. People were friendly and helpful and made us all feel welcomed like honored guests. The accommodations were excellent and the complimentary breakfast was very tasty.

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Helpful?
Thank lgmajor
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi lgmajor, Thank you very much for your review. It is great to see you enjoyed your staff and I really appreciate your comments on our staff. We strive to provide the best service possible to all guests and it very rewarding to see it recognized. All the best, Kevin - GM

East Stroudsburg, Pennsylvania
Reviewed 5 days ago NEWvia mobile

I spend once week a month at this hotel. Have been here when its looked like Kosovo. Been here when it looked like the 1930s called and wanted their waterfall entryway back. The hotel staff make this hotel what it is today, and always have in the past 1.5 years (even during removations). Marlon on the front desk is the...

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Helpful?
Thank Chris W
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Chris W, Thanks very much for your nice review. I greatly appreciate your loyalty through our renovation work! I know there were periods of time that were challenging and I'm thankful you stuck with us. We have a great team here and I'm happy you mentioned several that have stood out. I will be sure to pass along your...

Cork, Ireland
Reviewed 6 days ago NEW

We were sent here after our flight got cancelled. We arrived late, tired and frustrated! But, we got a lovely welcome in the lobby, bags of chips and water for each of us, and someone to bring our bags upstairs. Even though we arrived late, we were given a brochure to order pizza as we hadn't eaten in a long...

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Helpful?
Thank Tammy O
Tampa, United States
Reviewed 6 days ago NEW

All the staff were outstanding.. very friendly and willing to go the extra mile! The breakfast was exceptional, made even better by incredibly friendly, joyful staff. The downstairs lounge/bar area has been recently renovated with plenty of comfortable seating and many large screen TVs.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank C9498IZjohnm
Clover, United States
Reviewed 1 week ago

the remodel has made this hotel very bland, and security is not a priority , food options are limited at best . I would not choose this location base on past excellent experience with this hotel. Very disappointing

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank clifj2017
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi clifj2017, Thank you for your comments on our hotel. I apologize as it appears you did not fully enjoy your stay. I do not know what security issue you had, but please know we treat the security of all our guests and team members at the forefront of everything we do. In addition to employing a security team, all...

Orange, Virginia
Reviewed 1 week ago via mobile

This location has done a full remodel. It is very classy while being warm and welcoming. I'm here for a meeting but there is a large number of families with children. The rooms are large enough to accommodate a family. Staff is friendly and helpful. I feel comfortable in recommending this hotel for business or pleasure. ..maybe you're lucky enough...

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Helpful?
Thank Sheila H
DeKalb, Illinois
Reviewed 1 week ago

We stayed at the Hilton Embassy on our way to St. Maarten and enjoyed it very much. When we were stranded at the airport on our return trip in Charlotte, NC we did not hesitate to get a room there again. Great service, wonderful beds, and so much room in the suites, and a great full breakfast complementary.

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Helpful?
Thank bsktjo
Bristow, United States
Reviewed 2 weeks ago

Overall it was a Good stay and the staff is very good. I did not have any issues and I enjoyed my stay. Couple things may help with more guests 24 hour Coffee and snack available. I was looking for a machine to get some water that I was unable to locate a machine.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sohanm2017
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi sohanm2017, Thanks very much for your review. I happy to see you enjoyed your stay with us. I apologize about the difficulty in finding a snack or coffee. Our new market located just of the lobby is open 24 hours and offers coffee and a wide variety of snacks and meals. I'm sorry one of our associates did not...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 South Tryon St, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: €128 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Priceline and Travelocity so you can book your Embassy Suites by Hilton Charlotte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte staff and other travellers.
7 questions
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Kelseyville, California
6 months ago
Pekin, Illinois
over a year ago
over a year ago
Charlotte, North Carolina

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Questions? Get answers from Embassy Suites by Hilton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the back of the property. Rooms on the front have some traffic noise.”
 of 5 bubbles BizTraveller48180, 20 Dec 2016 | Read review
“Choose your own room with the website or app!”
 of 5 bubbles ApolloBeachWanderer, 21 Nov 2016 | Read review
“If staying, be sure construction is complete!”
  • construction mess
 of 5 bubbles lisapQ4994AR, 12 Nov 2016 | Read review
“Ask for a room that does not face Tryon Road. The traffic noise was a bit much.”
 of 5 bubbles TulipTraveler2014, 2 Nov 2016 | Read review
“Try to get a room away from the two bog roads that border the hotel, traffic noise.”
 of 5 bubbles 956georgef, 17 Oct 2016 | Read review
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