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Renaissance Charlotte SouthPark Hotel

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#17 of 177 Hotels in Charlotte
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Charlotte SouthPark Hotel
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851 Reviews from our TripAdvisor Community

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Showing 835: English reviews
Charlotte, North Carolina
Reviewed 16 January 2016 via mobile

I spent a lot of time researching hotels in the area to take my husband on a little "stay-cation" for his birthday. Unfortunately, I made the wrong decision. When pulling up to valet, the guy that took our keys said he was actually the maintenance guy, bad sign. Front desk was very nice upon check in, so that was good....

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4Thank sarahes1030
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for sharing your experience with us. While we’re happy that you found our Ambassadors attentive and helpful, we are disappointed to learn about the issues you faced during your trip in SouthPark. We do our best to keep our guest rooms up-to-date with technologies but sometimes cable boxes fail and we’re limited with how to improve the situation....

Tryon, North Carolina
Reviewed 11 January 2016

Lovely room with updated stylish interiors. Luxurious bed and bedding, excellent lighting, deluxe bathroom, nice layout. Reception staff excellent. Complimentary afternoon wine and morning coffee. Would recommend without hesitation.

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1Thank 609carol
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We're glad your stay with us was so enjoyable! Our Ambassadors will appreciate your kind words about their service and we're pleased that you were able to part take in our evening Welcome Amenities. We value your recommendation and hope to welcome you back again!

Severna Park, Maryland
Reviewed 7 January 2016

Rooms and common areas are very nice but starting to get dated compared to other properties. Main complaint is the service has gone down dramatically. Have been staying here constantly for 4 years and in the past felt welcome and at home. Doesn't have that feel anymore. I stay here for business despite it being out of the way. I...

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1Thank Jeb811
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking the time to share your past and recent experiences with us. While we're glad you have enjoyed the property and our Ambassadors, it seems we have not been doing our best at providing overall enjoyable visits. We would greatly value talking to you about this in further detail and if you're able, we ask that you...

Conover, North Carolina
Reviewed 6 January 2016

The location of this hotel is in South Park area of Charlotte. Great location for shopping and many wonderful restaurants within walking distance. Their are many different sizes of rooms to choose from. We stayed in a corner room that was quite nice. Larger than the side rooms. The rooms are very nicely decorated with attention paid to detail. Very...

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Thank suegirlnc
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our hotel, we are so happy that you enjoyed your stay with us in SouthPark! You’re very right, the SouthPark area is so ideal for travelers with great restaurants and shopping nearby. We’re pleased to hear how much you liked the corner guest room and reception area décor. Our restaurant staff will...

Danville, Virginia
Reviewed 4 January 2016

This hotel exceeded my expectations on many levels. From the front desk where the staff was personable, efficient, and helpful to the resturant where the meal was reasonable priced and the food very good with a great presentation + reasonably priced. The room was large , nice decor, the bathroom was very nice and clean. overall, the experience was more...

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Helpful?
Thank Carolyn W
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you taking the time to give such a positive and detailed review of our hotel! Our Ambassadors will greatly appreciate your kind words about their service. We’re glad you found everything to your liking, from our décor and guest rooms to the tasty restaurant food and enjoyable amenities. We are excited to welcome your clients and hope to...

Aliso Viejo, California
Reviewed 3 January 2016 via mobile

After booking a business trip directly online with Marriott for this hotel I had to change my reservation by one day. I am a very frequent business traveler and maintain silver elite status with them. They told me that as I had prepaid, they were not "able" to change it, and the money I spent was forfeited - even though...

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1Thank KdJd2006
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are very sorry about the experience you recently had with us. We understand that plans change and we do our best to help our guests when unique situations arise. While we allow cancelation on non – prepaid reservations up to 24 hours before arrival, there are unfortunate limits with prepaid reservations. We do appreciate your patronage to the Marriott...

Reviewed 3 January 2016 via mobile

We reserved the American girl package for our 2 girls (8,3). We had a blast in the pool. They loved the round chairs. The included continental breakfast was awesome. The staff was very attentive and accommodating for the kids! We would definitely stay again!

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Thank Mandi J
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We’re glad your girls enjoyed the American Girl guest room and amenities! That has become one of our more popular packages with the American Girl store so close to us, so we love to hear feedback. We hope your family finds time to stay with us again!

Lexington, North Carolina
Reviewed 3 January 2016

The Renaissance SouthPark Charlotte, NC hotel was wonderful. Very refreshing stay and advised of places to eat for dinner. I experienced a excellent staff greeting once inside the hotel and was given a treat. The treat was very relaxing, spa like bathroom and bedding that allowed you to just drift off to sleep with no problem. I would highly suggest...

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Helpful?
Thank Debra H
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for that glowing review of our property! We’re happy to hear how helpful you found our Ambassadors with their service and local suggestions. Sounds like you were able to discover the SouthPark area and have a restful night of sleep. Please come to visit with us again!

Apex, United States
Reviewed 28 December 2015

The Service was good. We were upgraded to an Executive King which was very nice and spacious. The fitness center was well situated and equipped. Parking was no problem. When we return to Charlotte this hotel will be a solid choice.

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Thank Kevin T
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love to hear about a great visit that leaves a guest wanting to return! It’s a special treat when we’re able to upgrade our guests and we’re happy all the amenities were to your liking. Thank you for reviewing our property and we hope to see you again!

Charleston,SC
Reviewed 23 December 2015

Reservations were made about two months in advance. Two beds were requested for our girlfriends weekend away. When checking in, we were told they only had rooms with king beds. Told it was a busy weekend. Staff seemed to care less. We explained that we were not interested in sharing a king size bed. They told us there was nothing...

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Thank seemgee
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We deeply apologize for the issues you experienced upon check – in. Though we are happy there was another guest who was willing to trade rooms with you, we are sorry to hear about the way the situation was handled on our behalf. Typically, our Front Desk is very friendly and willing to do all they can to fix a...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: €126 - €310 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
8 questions
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Charleston, South Carolina
Cassopolis, Michigan
1 month ago
Cassopolis, Michigan
1 month ago

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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End units are nicest, but the rooms over the indoor courtyard can be fun.”
TravelVeritas2017, 4 Apr 2017 | Read review
“Top floors, beautiful view”
Ashleysama, 1 Apr 2017 | Read review
“Keep looking”
ElbertE, 16 Mar 2017 | Read review
“Better views from the 6th and 7th floors”
cashflo, 15 Mar 2017 | Read review
“Ask for room 422 or one like it”
Goldwire, 26 Feb 2017 | Read review
5 of 5