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Renaissance Charlotte SouthPark Hotel

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Traveller (123)
Room & Suite (52)
Dining (5)
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Overview
  • Excellent61%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible2%
Travellers talk about
“south park mall”(40 reviews)
“front desk”(132 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (936)
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Traveller rating
554
244
74
22
26
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554
244
74
22
26
Show reviews that mention
All reviewssouth park mallfront deskoutdoor courtyardinfused watergreat hotelthe concierge loungeclub levelwithin walking distancefitness centershopping and restaurantsfire pitcorner roombusiness meetingcoffee makerupon checkparking garagedanny
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1 - 5 of 920 reviews
A TripAdvisor Member
Bentonville, Arkansas
119
Reviewed 4 days ago via mobile

We stayed here to go bridal gown shopping over a weekend and was the loudest hotel I’ve experienced in a while. There was a very loud party happening in the room above us which we called the front desk about multiple times with no help....More

Thank A TripAdvisor Member
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 4 days ago

I am sorry to hear about the disturbance you experienced due to the noise level of other guests at the hotel. I realize this is not the type of situation you would expect at a Renaissance hotel; nor is this the type of situation we...More

Reviewed 1 week ago

Rooms are beautiful, well furnished. Hall is nice and the outside area for drinks is just wonderful. There were two very bad aspects: we staid for 6 nights, the cost of the rooms are quite high (probably because of the status of the hotel as...More

Thank Hartmut W
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 4 days ago

Hartmut W, Thank you for taking the time to send in your comments about our hotel. I want to apologize for your displeasure with the cleanliness of your bathroom, noise from guests in the adjoining room and your room service order. I realize these are...More

Reviewed 2 weeks ago

What a great location and a great hotel! The room was very nice as were the staff. Breakfast was yummy including the omelette station.Lots of available parking as well as a nice atrium for sharing a drink from the bar. Will definitely stay here again...More

Thank Cali13girl
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 2 weeks ago

Cali13girl, I appreciate your taking the time to send in such a nice response about our hotel. I am so glad you enjoyed your time here - and enjoyed some of the amenities we have to offer. It is our hope that we will see...More

Reviewed 2 weeks ago via mobile

An excellent experience! From the beautifully well maintained property, to the caring staff. The club lounge has the best staff always inventing a wonderful experience for both me and my partner. We have chosen this hotel over the Marriott downtown our last four visits! Even...More

Thank jasonsmart73
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 2 weeks ago

jasonsmart73, Thank you so much for your very kind review of our hotel. I appreciate your taking the time to mention the friendliness and attentiveness of our staff; and will be happy to pass your comments along. We feel we have a unique location that...More

Reviewed 3 weeks ago

My room was a quiet corner room location at the end of the hallway. It was on the 5th floor and really provided the quiet for a peaceful 2 nights of sleep. The staff in the concierge lounge were especially attentive and considerate.More

Thank Christina S
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

Christina S., Thank you so much for your very kind review of your room and our M Club staff. We are happy you chose to stay with on this occasion; and hope to have the opportunity in the near future to serve as your host...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$132 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$132 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (123)
Room & Suite (52)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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aroyston512
31 December 2017|
AnswerShow all 3 answers
Response from Eddie P | Reviewed this property |
Only went in September sorry It is probably very nice . Enjoyed my stay there overnight . With In walking distance to restaurants and mall. Bar area is nice to hang out and relax for drinks.
0
Votes
Jeanne J
11 March 2017|
AnswerShow all 3 answers
Response from Pamela M | Reviewed this property |
They only except service animals
0
Votes
Jeanne J
11 March 2017|
AnswerShow all 4 answers
Response from GigiNYC | Reviewed this property |
I don't believe so.
0
Votes
Room Tips
"rooms without door to next room"
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"end corner room"
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"Ask to ensure you're not facing the ugly roof or atrium roofline."
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"front rooms have better view."
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