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Renaissance Charlotte SouthPark Hotel

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Traveller (150)
Room & Suite (57)
Dining (7)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent60%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible3%
Certificate of Excellence
GreenLeaders GreenPartner
Discover unparalleled luxury at Renaissance Charlotte SouthPark Hotel. We offering an award-winning combination of boutique elegance and contemporary style at our hotel in Charlotte, North Carolina. For business or pleasure, enjoy our great accommodations and superior setting in the upscale South Park neighborhood near SouthPark Mall.
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Property amenities
Pool
Free Parking
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Paid Wifi
Paid Internet
Room Service
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
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HOTEL STYLE
Value
Classic
HOTEL CLASS
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Reviews (967)
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951 results
Traveller rating
570
251
76
23
31
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LanguageEnglish
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570
251
76
23
31
Show reviews that mention
All reviews south park mall front desk outdoor courtyard great hotel infused water the club lounge within walking distance fitness center fire pit business meeting definitely stay here again parking garage upon check great customer service danny southpark doorman
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1 - 5 of 951 reviews
Reviewed 4 days ago via mobile

Stayed here because of its proximity to my business meeting. The facilities were generally fine: room was spacious and clean, decor looked kind of 1980s, and there was a strong scent of cleaning fragrance. The room service meal, to my surprise, came in plastic boxes...More

Thank Travelhui
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 2 days ago

Dear Travelhui, Thank you for taking the time to offer your feedback about our hotel. I appreciate your comments about the pool, fitness center and the cleanliness of your guest room; and am happy to explain that we are currently in the process of renovating...More

Reviewed 1 week ago

Old furniture, stuffy rooms, Front desk very bad service. Will the Vallet was awesome. The bar is overpriced. Don't expect to leave food or water in your room, they will toss it. Stick with Hilton suites.More

Thank Chillicotheangel
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 4 days ago

Dear Chillicotheangel, I am disappointed to hear about your overall disappointment with this stay, as this is not the type of review we expect to read about our hotel. I will be sharing your thoughts about the service you received at our Front Desk with...More

Reviewed 1 week ago via mobile

The basics: this is an older generation of the Renaissance brand although you can tell they are trying to add some items to make the rooms appear more modern. My room had the standard somewhat overwhelming stale air + heavy cleaning supplies odor. I would...More

Thank OhFranklin
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 1 week ago

Dear OhFranklin, Thank you for the candid feedback you offered about your recent stay. As you mentioned, we just started work on our guest room renovation that will eventually carry through the entire hotel. I am happy to hear that you were unaware that this...More

Reviewed 3 weeks ago

We come quite often to see our children and grand children but the hotel gets worst. They apologize a lot with their memorized lines but do not improve. Alex who said she was a manager was very poor on customer service. Not at all friendly...More

Thank byron032018
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

Dear byron032018, I am so sorry to hear about your disappointment with your last experience at our hotel. I understand that you requested to have housekeeping clean your room when you departed from the hotel in the morning; and apologize that this was not done...More

Reviewed 3 weeks ago

Staff is attentive and professional. Love Danny at the front door, he’s so warm and friendly. He’s a great person for the first contact one has with the hotel. Hotel is within walking distance of a beautiful mall and a great selection of restaurants. Won’t...More

Thank Karen C
Response from Kris H, General Manager at Renaissance Charlotte SouthPark HotelResponded 3 weeks ago

Dear Karen, C., Thank you for your very kind remarks about your service and our staff. I agree that our hotel is in a great location for shopping and dining; and also that Danny and the rest of our associates set us apart from the...More

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Questions & Answers
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Elise L
8 October 2018|
AnswerShow all 4 answers
Response from Kris H | Property representative |
Hi Elise L., Our Presidential Suite is the only room with an exterior balcony. We also offer several rooms with interior balconies overlooking our hotel's Atrium area. Hope this information is helpful!
0
Votes
Pammidk
28 May 2018|
AnswerShow all 2 answers
Response from Erik P | Reviewed this property |
It is about 20 minutes away and more residential. There are definitely hotels more convenient to the stadium, including some nice selections much more easily accessible to the highway.
1
Vote
Andy R
31 December 2017|
AnswerShow all 3 answers
Response from Eddie P | Reviewed this property |
Only went in September sorry It is probably very nice . Enjoyed my stay there overnight . With In walking distance to restaurants and mall. Bar area is nice to hang out and relax for drinks.
0
Votes
Room Tips
"Lower floor rooms are quieter while rooms on top two floors arebeing renovated."
cashflo
2 Oct 2018
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"My room, 242, faced the parking lot and it was very quite."
wvit63
20 Jun 2018
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"Rooms at the end of the hall are quiet"
gatordoodle
28 May 2018
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"rooms without door to next room"
906hartmutw
17 May 2018
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PRICE RANGE
US$147 - US$318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance charlottecharlotte renaissance
LOCATION
United StatesNorth CarolinaCharlotteBarclay Downs
NUMBER OF ROOMS
264
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