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Four Points by Sheraton Charlotte

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Four Points by Sheraton Charlotte
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286 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Charlotte
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Showing 281: English reviews
Reviewed 18 June 2016 via mobile

I would avoid this Hotel. Front desk attendant was so rude and actually refused to look up out SPG number . Kookie was yelling at me in front of other guests made me to stand there with a 7 month infant on my hip for 45 minutes while she refused to look up our number and print a correct invoice....

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Helpful?
1Thank Donna R
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for bringing the issues to my attention so we can correct them ASAP. I do remember you talking with my clerk about wanting to use an SPG number that belonged to someone else that was not registered to the room.. Unfortunately we are not allowed to do that per our franchise agreement. I appreciate your feedback so we...

Reviewed 16 June 2016

There were a number of things about this hotel that disappointed and most certainly will cause me to avoid not only this property specifically but also this brand: 1. When I made my reservation I asked for guaranteed late arrival, which was accommodated, although a one-hour window for arrival was requested. On the day of arrival I became aware I...

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Helpful?
1Thank Lbdruyrfc
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Please accept our sincere apologies for the inconvenience you experienced during your stay. I wish i had known during your stay so we could try and resolve the issues. We appreciate you bringing this to our attention so we can get this fixed as soon as possible. Sincerely, Management & Staff

North Wales, Pennsylvania
Reviewed 15 June 2016

Stayed here 5 nights for business and this place exceeded expectations for sure! The staff is extremely friendly and accommodating. They always greet you with a smile when coming and going. Rooms were very spacious and clean and did not have any issues while there. Beds were comfy. Located about 10 minutes outside of uptown (main area) of Charlotte so...

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Helpful?
Thank Matt K
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are very happy you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff

Reviewed 3 June 2016 via mobile

Our flight for American airline which was a complete disaster gave us this hotel for free and we got a shuttle to and from and the drivers were great. They accommodated us with toothbrushes and the gentleman at the desk was the man! Great fun guy! Rooms were great nothing to complain about

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Helpful?
Thank Daniel D
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for choosing us as your destination. Sorry about the Charlotte Airport but glad you enjoyed your stay. We look forward to your next visit. Sincerely, Management & Staff

Reviewed 3 June 2016 via mobile

Check in was fast and easy. The hotel staff was friendly and accommodating. Clean, neat and exceeded my expectations. Hotel shuttle was on time even at 5:10 am. I would definitely recommend this hotel and will stay here again if I am in the Charlotte area.

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Helpful?
Thank mychaswedding
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are happy you enjoyed your stay. Look Forward to seeing you again in the near future. Sincerely, Management & Staff

Reviewed 31 May 2016

Other than Kookie at the front desk, this hotel was simply awful. Most properties were sold out so I was stuck here when traveling home post surgery, otherwise I would not have given this property a dime.

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Helpful?
Thank YALEBULLDOG
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are sorry for the inconvenience you experienced. Thank you for bringing this to my attention so we can fix the problem as soon as possible. Sincerely, Management & Staff

Warsaw, Indiana
Reviewed 27 May 2016 via mobile

Terrible day of travel. Missed connection. Stranded in Charlotte overnight. AA put me up at the Four Points. From the moment I got on the hotel shuttle, to leaving the hotel the following morning, I had an excellent experience. I casually mentioned an NHL hockey playoff game I was hoping to watch upon arrival to the hotel bar. He called...

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Helpful?
Thank j37634
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are very happy you enjoyed your stay. I will definitely share this with my staff. We hope to see you again in the near future. Sincerely, Regina Cash General Manager

Lexington, North Carolina
Reviewed 16 May 2016

This is definitely your budget Sheraton hotel. We moved the couch and things were left under it so cleaning is not top priority here. It was clean enough for one night. Some of the ceiling tiles in the bathroom were falling down and some were dirty in the kitchenette area of my suite. Overall, I wouldn't complain about it though...

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Helpful?
Thank travelgrl4life
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for bringing this to our attention so we can fix the issues as soon as possible. We look forward to seeing you again in the near future. Sincerely, Regina Cash General Manager

Reviewed 16 May 2016

Placed in room on ground floor next to hallway exit. Extremely noisy at all times of the night, people going in and out of this door. Also, GFCI outlet for coffee maker did not work. Several light bulbs did not work and had not been replaced. Toilet kept running and was not secured to floor on one side so that...

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Helpful?
1Thank Dave O
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for bringing these items to my attention so I can get them fixed as soon as possible. Sincerely, Regina Cash General Manager

Denver, Colorado
Reviewed 15 May 2016

Amazing Staff. Amir And Jansen were great at the Desk. Pretty Brooke was a doll. The service really made the place. Not to mention it was clean and close to a lot of restaurants. The shuttle quickly gets you to the airport. Fantastic hotel

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Helpful?
Thank gaddsfgasdffubj
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for choosing us as your destination. I will definitely share this with my staff. Hope to see you again in the near future. Sincerely, Regina Cash General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Region: United States > North Carolina > Charlotte
Price Range: €89 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Four Points By Sheraton Charlotte Hotel Charlotte
4 Points By Sheraton Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte staff and other travellers.
2 questions
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1 month ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay close to the elevators (especially if they are drying the carpet)”
 of 5 bubbles outoftownvisitor_11, 14 Nov 2016 | Read review
“Ask for upper floors for a nice view.”
 of 5 bubbles ladyljgoldensoul, 3 Nov 2016 | Read review
“Upper level rooms on back side seem to be the quietest.”
 of 5 bubbles BRTC, 26 Sep 2016 | Read review
“upper floor quieter, go when you don't need nighttime heat or AC- system is loud”
 of 5 bubbles 909SC, 27 Jul 2016 | Read review
“Stay away from ground floor rooms”
 of 5 bubbles 93daveo, 16 May 2016 | Read review
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