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I was there for two days on business. One of the days I was given a complimentary breakfast, and there was a free shuttle from the airport. No complaints about the room, or anything else. The staff was very friendly, particularly Erica, and Jansen, working...More
Thank Peter A
Management response:Responded 6 September 2017
I am glad you enjoyed your stay with us. We strive daily to make each guest experience a memorable one. We hope to have you stay with us once again while in Charlotte.
Stayed only one night and was scheduled to stay 3 nights... no thx!
The sink stayed clogged and the A/C didn't work properly ... very warm .
The front desk didn't even apologize for the horrible experience .More
Response from Blake P, Front Office Manager at Four Points by Sheraton CharlotteResponded 7 August 2017
We are sorry to hear you had a poor experience here at our property. We hope you'll give us a second try the next time you're in town to win you over. We will use this review to ensure we work harder to provide...More
We stayed at the Four Points by Sheraton Charlotte for one night on our way to Washington D.C. The hotel is ok and the location it good. The hotel staff was very nice and attentive. The woman who checked us in was very friendly and...More
1 Thank AtlHennessy
Management response:Responded 30 July 2017
Thank you so much for the positive feedback about our staff! The rumors of upgrades that you have heard are indeed facts! We shall be going through a hotel facelift including the pullout couches! We hope to see you again once all of the renovations...More
The Sheraton Four Points is not a bad hotel, just in need of an update. The lobby was nice and the desk clerk very helpful. Airport shuttle service was easy to find and quick. This is not a bad stay if you need to be...More
Response from Derek S, Manager at Four Points by Sheraton CharlotteResponded 21 July 2017
Thanks for your feedback @Mbhnm! Our new owners are excited to share an upcoming refresh to the property. We hope to see you back over the next few months so that we can share the great changes with you!
This hotel is clean and the workers are very friendly. I think it is overpriced for the value, though. Do not eat the breakfast....it was not as advertised and honestly was hard to eat. The best thing about this hotel was that it was close...More
Thank Sherri M
Management response:Responded 20 July 2017
Hello, I'm sorry to hear about your disappointment but I am happy to tell you that we do have a new plan for breakfast in the works! We hope that you will give us another chance, we are also excited for you to see all...More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to ensure that your stay at our property provides you with a positive experience. Thank you again for writing to us as we always value and appreciate your feedback.