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Four Points by Sheraton Charlotte

Booking.comUS$114*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$136*
US$114*
US$136*
US$114*
US$136*
US$114*
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Four Points by Sheraton Charlotte
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305 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Douglasville, United States
Reviewed 2 days ago NEW

I have stayed here several times because the rooms are nice although the bathrooms can get small and because it is close to shopping and restaurants and my job. there are only a couple things I wasn't happy about but it's not a big enough deal to make me stop visiting, just more like inconveniences. 1) Not every floor has...

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Helpful?
Thank antoniam87
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Sorry for the inconvenience you experienced during your stay. We do have an ice machine on the 6th floor and 4th floor. Hope you will give us another opportunity to better serve you in the future. Sincerely, Management & staff

Cancun, Mexico
HOTEL’S FAVOURITE REVIEW
Reviewed 31 August 2016 via mobile

We stayed here for a night, the shuttle service is easy and smooth, at check in the lady was nice and it took us less than 5 minutes to get to our room. For only 4,000 SPG point we got a nice suite, we went to the small bar down stairs for a couple of beers and Cindy took care...

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Helpful?
Thank alexstar8a
About Hotel's Favourite Review
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We look forward to your next visit. Sincerely, Management & Staff

Knoxville, Tennessee
Reviewed 3 days ago NEW

I would like to start off this review by saying that having never previously stayed in a Four Points Hotel (or any Sheraton property for that matter), I have never experienced such a complete lack of follow-up combined with terrible customer service and will never stay at any property again. I was planning on staying for the night on a...

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Helpful?
1Thank grahamn2
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Please accept my sincere apologies I have been out of the office very sick with Bronchitis. I am very sorry about this. I will be happy to speak with you about your reservation. Sincerely, Management

Reviewed 6 days ago NEW

This maybe an older property but they have remodeled and every room gets a separate living room area with couch, chair and coffee table. also a small kitchen table with sink and microwave. Loved it. staff was wonderful, was meet by front desk with smiling faces, friendly this is welcoming after a long trip. This is a place I would...

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Helpful?
Thank Rachelle B
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

We are happy you enjoyed your stay. We look forward to your return. Sincerely, Regina Cash General Manager

Ohio
Reviewed 1 week ago via mobile

Bathtub drain did not work in the morning, and standing in shower water up to my ancles is not how I want to start my day. Tried the $6.50 continental breakfast, which is at best overpriced. First impression of this hotel is not good.

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Helpful?
Thank R0b3000
Blake P, Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for your recent review of our Four Points by Sheraton! Our sincerest apologies regarding the issues you experienced during your stay. We guarantee that the issue in the shower was an isolated incident, and I have alerted the property team members to correct the issue moving forward. We hope you'll come stay with us again so we can...

Pa
Reviewed 2 weeks ago

This was our first time booking with the Starwood Preferred Guest program and had never stayed in a Four Points. We were pleasantly surprised when we arrived to find that they had not only honored our standing requests about a room location but the room we got was a 2 room suite with bath. The "living room" area has a...

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Helpful?
Thank Bob K
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. We are happy you enjoyed your stay and look forward to your next stay. Sincerely, Regina Cash General Manager

Grindstone, Pennsylvania
Reviewed 2 weeks ago via mobile

Hotel from outside looked amazing. The inside lobby was very modern and beautifully designed and decorated. We stayed for two nights and all front desk staff members were friendly. The elevators inside were a little outdated and the number to each floor did not show up with its led number any more. The rooms were very clean and the bed...

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Helpful?
Thank Chris B
Regina C, General Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for staying with us. Sorry about the charge for breakfast. We look forward to your next stay so we can better serve you in the future. Sincerely, Regina Cash General Manager

Charlotte, North Carolina
Reviewed 3 weeks ago

I did an internet search for dog friendly hotels in Charlotte. I had moved to Charlotte a couple of days before and my dog had been shipped from Calif. I was pleasantly surprised when Four Points came up and the price was right. (lesson #1-don't believe everything you read on the website) I went ahead and paid for 2 nights...

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Helpful?
Thank Krisathome
Blake P, Manager at Four Points by Sheraton Charlotte, responded to this review

Thank you for your recent review of our Four Points by Sheraton Charlotte. I would like to apologize for your many different problems during your stay. I would like to assure you that we strive for a better guest experience than this. Our management staff is going to look at all of these issues in depth, and ensure these problems...

Fort Wayne, Indiana, United States
Reviewed 1 March 2017

Our first room was quite dirty and had hair left in many places. The manager quickly moved us across the hall to a clean room. Overall the stay was not bad once we got settled in the second time around.

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Helpful?
Thank LLautz
Blake P, Manager at Four Points by Sheraton Charlotte, responded to this review

Dear LLautz, Thank you for your recent review of our Four Points by Sheraton. We really appreciate all of your feedback, and we want to sincerely apologize for the inconvenience during your stay. If it's not too much of a hassle, could you possibly reach out to us here at the property in the near future so we can ask...

Baltimore, Maryland
Reviewed 9 February 2017

I have no complaints about the property itself. Rooms are very nice, location is great. For the most part this was a very enjoyable stay. However, I would recommend that some of the hotel staff receive customer service training. Upon check out, I was standing at the front desk while Koockie tried very hard not to notice me: no eye...

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Helpful?
Thank Nostalgia212
Management response:

Thank you for your review of our property! At our Four Points by Sheraton Charlotte, we strive for perfection with every guest. We're extremely sorry that we fell short with your experience. We will address the mentioned concerns in regards to staff issues and customer service. We hope that you will give another opportunity to show that incident is not...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Region: United States > North Carolina > Charlotte
Price Range: €83 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte staff and other travellers.
2 questions
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6 months ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the 5th floor doesn't have an ice machine”
antoniam87, 25 Apr 2017 | Read review
“all rooms are nice”
228rachelleb, 21 Apr 2017 | Read review
“1st floor rooms near the lobby seem to carry the noise/voices from the lobby.”
75bobk, 12 Apr 2017 | Read review
“Get a room upstairs, not on the ground floor. Too much traffic, ice machines etc.”
Krisathome, 2 Apr 2017 | Read review
“don't stay close to the elevators (especially if they are drying the carpet)”
outoftownvisitor_11, 14 Nov 2016 | Read review
5 of 5
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US$114* /night
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Prices are for 1 room, 2 adults
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