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Courtyard Charlotte Airport/Billy Graham Parkway

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#30 of 176 Hotels in Charlotte
Certificate of Excellence
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Courtyard Charlotte Airport\/Billy Graham Parkway
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329 Reviews from our TripAdvisor Community

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Showing 327: English reviews
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Massillon
Reviewed 4 days ago NEW

From the time we walked in the door all the staff were courteous and very friendly. A gentleman offered to help me since my hands were full, got us a cart, took our belongings to our room and pointed out all the amenities. It was the chief engineer Anthony. He was so helpful and very friendly. Thank you everyone for...

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Helpful?
Thank pamvogt
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear pamvogt, Thank you for sharing your wonderful experience while staying with us at the Courtyard Billy Graham! We so appreciate and value your feedback and business. We love that Anthony was there to greet you at the door and provide a helping hand. Anthony is a true Ambassador to our hotel! I look forward to sharing your story with...

New York City, New York
Reviewed 1 week ago

We missed our connecting flight on American Airlines, and they put us up for the night at this hotel. My husband became very ill after we checked in, and had to go to the hospital in Charlotte. I ended up staying a week. The staff was extremely helpful, especially Colt, the front office manager. I was very comfortable there, and...

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Helpful?
Thank halehaar
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear halehaar, Thank you for taking the time to share your experience at the Courtyard Billy Graha while having to stay in Charlotte. We hope first and foremost that your husband is recovering and back to health! We are so thankful that we were able to be of great support to you, especially during an unforeseen longer stay. We hope...

Reviewed 1 week ago

Courtyard Billy Graham continues to be my go-to place to stay when visiting Charlotte. Service is excellent and staff is friendly and helpful. Mac, Attiyah and Barbara at the Bistro are fantastic!!!!! Many thanks!!!!

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Helpful?
Thank AZHabfan
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear AzHabfan, Thank you for staying with us always when traveling to Charlotte! We so appreciate and value your business and feedback. So glad that your experience here at Courtyard Billy Graham is ALWAYS AWESOME! I look forward to celebrating your service story to our amazing Bistro Team! Have a great week! We look forward to your next visit! Julie...

Pittsburgh, Pennsylvania
Reviewed 2 weeks ago via mobile

Customer service was all around outstanding. Did not get any of the desk help's names, but each one I interacted with were all phenomenal and extremely pleasant. Brennan the shuttle driver was very personable. We learned a lot about each other in our 10 minutes of driving. He's a striving actor and I wish him the best. The next night...

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Helpful?
Thank aw6053
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear aw6053, Thank you for staying with us here at the Courtyard Billy Graham during your travels to Charlotte. So glad that you had an enjoyable experience with our fantastic team associates! Both Brennen and Ben are awesome! Our Actor and future police officer! We appreciate and value your business and feedback! we look forward to sharing your experience with...

Washington, DC
Reviewed 2 weeks ago

I stayed at the Courtyard Charlotte Airport / Billy Graham Parkway in March 2017 while traveling for business. The hotel looks like it was recently renovated and the rooms were bright and cheerful. Beds were very comfortable and consistent with your typical Courtyard beds. The Bistro restaurant onsite serves breakfast and dinner and their selections are good. Miquay, who works...

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Helpful?
Thank ABTraveler1
julieandrews2017, General Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear ABTraveler1, Thank you so very much for staying with us during your travels to Charlotte! We are so pleased that you had a great experience with our Bistro staff Miquay and had a restful night's sleep. We hope to have another opportunity to serve you again in the future! Have a wonderful week! Thank you Julie Andrews

Houston, Texas
Reviewed 3 weeks ago

Stayed one night in March 2017. Courtyard is dependable, and this one meets the standard. The shuttle driver Brennan was most friendly and helpful. He advised me that the shuttle also ran to various restaurants in the area, which I was not aware of. I ended up eating at the hotel (loaded baked potato soup, very good and tuna croissant...

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Helpful?
Thank amyemilia
Management response:

Dear amyemilia, We are so pleased that you enjoyed your stay and had several positive encounters with our outstanding staff! We appreciate and value your business and feedback! We look forward to another opportunity in the future to serve you again when in Charlotte! Have a great week! thank you again Julie Andrews

Twinsburg
Reviewed 4 weeks ago via mobile

Very Comfortable, clean. Nice area with good assortment of restaurants. Very convenient to I-77. Booked this via Hotwire, & got a very good nightly rate. Only objection was the maid pounded on our door at 8:30am.

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Helpful?
Thank KathleenSulgrove
Lesa A, Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Katsul, We truly appreciate you taking the time to review our hotel. We strive to provide excellent customer service to each and every guest. In addition, we will be speaking with my housekeeping team, thank you for bringing this matter to our attention. We look forward to having you as our guest in the near future. Best Regards,

Reviewed 4 weeks ago

It's a Courtyard, so you expect things to work but nothing fancy. The location though is great for catching early or late flights - and still dash downtown for a meal or visit. Our shuttle drivers Fahad and Brennan were super courteous and ready to help as the offer it for drives around the hotel up to 2-3 miles. All...

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Helpful?
Thank BeBoman
Lesa A, Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear BeBoman, Thank you for choosing our hotel for your recent stay in Charlotte. We truly appreciate your feedback regarding our team members and strive to deliver a memorable experience to each guest. We hope to see you again should your travels bring you back to Charlotte. Best Regards,

Galesburg, Illinois
Reviewed 4 weeks ago

A group of us were traveling back from a vacation and our flight out of Charlotte was canceled. We received vouchers from the airline to stay at this hotel. We called for the shuttle service at 8:01 PM and were told that it would be around 20 minutes. 30 minutes later we called again and were told 10 to 15...

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Helpful?
Thank _quickjd1
Lesa A, Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Quickjd1, I can only imagine the frustration you experienced after having your flight canceled and then having to take cabs to the hotel to then be confronted with less than great service. I want to thank you for bringing this to my attention and I assure you this is not the typical service at our hotel as we pride...

Princeton, West Virginia
Reviewed 5 weeks ago

My husband and I were going on a cruise and had a very early flight. We stayed here overnight and caught the shuttle to the airport. Their sports bar had very good food and a nice atmosphere. The allowed us to leave our car in their lot for the week and picked us up at the airport. The room was...

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Helpful?
Thank rlwimmer61674
Management response:

Dear rlwimmer61674, Thank you for staying with us before heading out on your cruise! We are so glad that you had a wonderful stay with us and enjoyed the food at our Bistro! We wish you a wonderful cruise and look forward to a future opportunity to serve you again in the future! Have safe travels! thank you Julie Andrews

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Courtyard Brand Hotel. We are centrally located near the Charlotte Douglas International Airport and just 4 miles from Uptown Charlotte and our central business district. A quick ride on the Lynx Light Rail into Uptown and you can experience many cultural events, Panthers, Hornets and Charlotte Knights sporting events. Stay productive and enjoy your experience with our complimentary fast high speed internet with our upgraded 100 MB circuit. We are video streaming friendly. We are within a 5-10 minute ride of the new Charlotte Premium Outlets as well as Southpark Mall. Many great corporate offices located near our hotel include Bank of America, Duke Energy, Wells Fargo, Toshiba, Microsoft, Compass Group, Belk, IBM, Sealed Air & Starshield Solutions. Please come experience why Courtyard Charlotte Billy Graham was chosen as Select Service Hotel of the Year by Visit Charlotte for 2014. We offer a complimentary airport shuttle, complimentary hi speed wireless internet, onsite Bistro, Business Center, and Outdoor Pool. Make room for a little fun. ... more   less 

Additional Information about Courtyard Charlotte Airport/Billy Graham Parkway

Address: 321 W Woodlawn Rd, Charlotte, NC 28217-2057 (Formerly Courtyard Charlotte Billy Graham Parkway)
Region: United States > North Carolina > Charlotte
Price Range: €106 - €211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Airport/Billy Graham Parkway 3*
Number of rooms: 175
Reservation Options:
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Hotel Style:
#10 Business Hotel in Charlotte
#21 Family Hotel in Charlotte
#32 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and other travellers.
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Questions? Get answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if there are special events going on”
 of 5 bubbles BeBoman, 27 Feb 2017 | Read review
“Higher is better”
 of 5 bubbles bobbymB2292YN, 19 Feb 2017 | Read review
“Get a room away from the train tracks. Trains are infrequent, but a bit load when they go by.”
 of 5 bubbles csholbro, 12 Feb 2017 | Read review
“the best rooms over look the pool and city sky line”
 of 5 bubbles latishanels0n, 23 Jan 2017 | Read review
“Anywhere on the opposite side from the train tracks”
 of 5 bubbles mastiffdad, 17 Nov 2016 | Read review
5 of 5