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Westin Charlotte

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#29 of 176 Hotels in Charlotte
Certificate of Excellence
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Westin Charlotte
Westin Charlotte
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1,469 Reviews from our TripAdvisor Community

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Showing 1,447: English reviews
Reviewed 16 August 2015 via mobile

The Westin was great! I was there attending my fraternity's General Convention. Ewan helped my fraternity brother and I get our things to the car and loaded up! He was very friendly and handled our items with care! He definitely takes great pride in his work! If you need help with luggage, ask for Ewan!

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Helpful?
Thank Dillon R
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ewan made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Reviewed 13 August 2015

Ewan and Jose in Service Express provided excellent assistance as we needed restaurant information, suggestions for entertainment and directions to every place we went. We were at the Westin as attendees at the Alpha Phi Alpha Convention and all aspects of our stay were handled professionally. We just really appreciated both Jose and Ewan! Prior to arriving Linda in Reservations...

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Thank Robin M
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Eugene, Jose, Linda, Jasper, Ewan and myself made an incredible impression on you! I'm proud that our team met your expectations! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Huntsville, Alabama
Reviewed 13 August 2015

The entire staff was extremely pleasing and very accommodating. I visited the hotel for the Alpha Phi Alpha Fraternity, Inc. convention and couldn't have been more satisfied with the services provided by the hotel. The drinks served in the bar left a little bit to be desired, but the overall service was excellent!

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Helpful?
Thank Edward J
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm elated to hear that our staff gave great service! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Garner, North Carolina
Reviewed 12 August 2015

I stayed here for a conference and I was overwhelmed by the professionalism and the way the hotel staff accommodated us. Kimberly, Kyra and Eugene especially gave me and my brothers the royal treatment! They were courteous and friendly and went above and beyond to ensure our stay was perfect.

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1Thank Darius T
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Kimberly, Kyra and Eugene made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Houston, Texas
Reviewed 10 August 2015

The Westin is always a great hotel but this trip was even better because of the front desk staff. Once arriving to the hotel, there was a mix up with my room. Through the patience and diligence of Ray (front office associate), she was able to straighten out my reservation and get me into my room after a long flight....

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Thank J1965war
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ray made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Anderson, South Carolina
Reviewed 10 August 2015

I was in town for the Alpha Phi Alpha National Convention. While having many choices for food in the area of the hotel, I decided to use the hotel's Ember Grille. I received superior service in restaurant from server Tysha Williams. She went out of her way to make sure service was exemplary. Additionally, the menu offered a very good...

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1Thank Willie D
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Tysha made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Mobile, Alabama
Reviewed 10 August 2015 via mobile

Ewan was very hospitable as a bellman, the hotel staff was very friendly and courteous. I'm glad that myself and several of my other fraternity brothers stayed there. They made our stay in Charlotte a very enjoyable one. Jasper was very accommodating and the other staff at the front desk.

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Thank corriner752
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ewan made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Washington DC, District of Columbia
Reviewed 8 August 2015

The room was super clean, the bathroom and shower the best i have seen in a hotel. The menu in the Ember restaurant is varied and the food delicious. There is even a Starbucks bar for the early risers on the first floor.One small disappointment is that there was not a TV guide for the channels, so I missed the...

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Thank Padre F
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Richmond, Virginia
Reviewed 5 August 2015

Check in was a breeze, hotel staff friendly and helpful. I enjoyed my stay at this hotel the location was in Uptown Charlotte, walking distance to restaurants and bars. The beds were comfortable the rooms spacious and up to date. Contained a Starbucks. Close to museums, restaurants , entertainment and the trolley/train system. Also close to the Bank of America...

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1Thank simplyserious01
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Charlotte, North Carolina
Reviewed 4 August 2015

I made a few errors in my resrevation, but Gloria was truly empathetic. Not only did she assist me with my reservation, but she also assisted me with added information about the hotel & it's surrounding area. She is definitely an assest to the company!

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Thank BoyWonderCLT
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Gloria made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: €171 - €471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
11 questions
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Chattanooga, Tennessee
1 day ago
7 months ago
9 months ago
Franklin, New Jersey
1 month ago

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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor, city view, corner king!”
 of 5 bubbles luv2travelfam, 18 Mar 2017 | Read review
“Room 611 was not far from elevator but still quiet. Views in this neighborhood aren't much to write home about.”
 of 5 bubbles VeronicaS713, 4 Mar 2017 | Read review
“Ask for a corner room.”
 of 5 bubbles steffiestaffie, 1 Mar 2017 | Read review
“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
5 of 5