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Westin Charlotte

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#31 of 174 Hotels in Charlotte
Certificate of Excellence
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Westin Charlotte
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1,444 Reviews from our TripAdvisor Community

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Showing 1,424: English reviews
Rancho Santa Fe, California
Reviewed 8 September 2015

We travel to Charlotte for business at least 3 times a year, but we often bring our children with us. We always stay at the Westin because it's the classiest, most comfortable hotel out here! Truth be told the entire staff is awesome but every time we come, the standout is Eugene! He is helpful, kind, funny and always tries...

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Helpful?
Thank Monica B
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Eugene made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Camden, South Carolina
Reviewed 8 September 2015

I made a big blunder. We were going to the UNC/USC Kickoff Bowl Game in Charlotte. I went to Expedia to book a room but instead of booking for the 3rd, I booked for the 13th. So, we get to Charlotte, park the car and go to the desk. Oops. Kickoff is in one hour, the lobby is a zoo...

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Helpful?
Thank lhendrix53
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that one of our team members made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Reviewed 6 September 2015 via mobile

Stayed at the hotel for the UNC/USC football game. Centralized location to the game at the BOA stadium and entire hotel was filled fans from both sides which made for an exciting environment and fun rivalry. Hotel staff were so accommodating to every request, extremely friendly, and very customer service oriented. This includes bar staff, checkin staff, restaurant staff, bellhop,...

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Helpful?
Thank ShannonMc82
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that our staff's customer service made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

chapel hill
Reviewed 5 September 2015

Close to everything. Walk. Rates are very reasonable . Indoor pool and sun deck .very nice staff. You will not need a car. Restaurants all around. Gold's gym is very nice and close by. Big lobby , we recommend it

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Thank heel
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm elated that our location fits your needs. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Richlands, North Carolina
Reviewed 4 September 2015

We snagged a room here with Hotwire for a weekend stay. It proved to be a great experience. Great service from the moment we pulled in the drive. Staff was friendly and helpful, but not officious. We arrived at a busy time for check in. The front desk was well staffed and check ins were handled quickly. The person with...

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Helpful?
Thank Amy V
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. Come back to check out the new restaurant and bar, JP Charlotte and SoCo Bar. I would love to hear your feedback. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Kimberly, Wisconsin
Reviewed 4 September 2015

Nice hotel; nice rooms - clean, neat and tidy. Located in easy walking distance to a variety of venues, shops, restaurants and trendy night spots. Comfortable, safe area. The restaurant is a bit pricey, but the food is good and the service was exemplary. We were in town for a seminar and enjoyed our stay.

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Helpful?
Thank Bill P
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Omaha, Nebraska
Reviewed 4 September 2015

Nice hotel that is a block from the Nascar hall of fame and just a few blocks from the baseball and football fields or the downtown (i.e. Uptown Charlotte) offices. Great views of the city from the higher floors. Nice gym and everything else you expect from a Westin. Nice breakfast, made better by the great service - special thanks...

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Thank akshayr26
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. Martha and Hak are wonderful at what they do. I couldn't be more proud of their service to you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

Virginia Beach, Virginia
Reviewed 2 September 2015

My husband and I stayed at the Westin Charlotte last weekend for a wedding. We were on the 25th floor and the view was incredible, even though it included some rooftops. The nighttime skyline was awesome. We had some trouble at check in because they couldn't find our reservation, which was made via a link provided by the bride. After...

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Helpful?
Thank Dacrute
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We appreciate feedback in all forms and we use it to improve. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin experience. Be well, Guntram Merl Hotel Manager

Erie, Pennsylvania
Reviewed 1 September 2015

I was disappointed by this hotel, especially since Westins are supposed to be classy. The first night, I discovered that there was no cold water at all in the bathroom, and then I got shocked turning on the desk lamp. They agreed to switch my room, and I was also offered 2 free breakfast buffets which was kind of them....

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Helpful?
Thank Robert R
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. As we strive for the highest levels of customer service, I apologize that we fell short during your stay. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager

vermont
Reviewed 1 September 2015

A lovely modern hotel with a lot of amenities and incredibly friendly and helpful staff. I highly recommend the Sunday Brunch; it is both delicious and a value. Our server, Hak, was a peach. One employee that stood out for customer service was Roosevelt P, our luggage attendant. He has a huge personality and keep us laughing from the moment...

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Helpful?
Thank mdecipher
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Hak and Roosevelt made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: €141 - €382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Expedia, Priceline, Travelocity and Jetsetter so you can book your Westin Charlotte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
7 questions
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4 months ago
7 months ago
Scottsdale, Arizona
4 months ago
Pekin, Illinois
over a year ago
Chapel Hill, North Carolina

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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
“I prefer upper floor, quiet.”
 of 5 bubbles FastGirl39, 7 Nov 2016 | Read review
“24th floor had great city view and quiet”
 of 5 bubbles mwc104, 6 Nov 2016 | Read review
“Become a Starwoods member. Their member floors were higher up in the building.”
 of 5 bubbles O6138EFdeniseg, 4 Nov 2016 | Read review
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