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Westin Charlotte

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#30 of 180 Hotels in Charlotte
Certificate of Excellence
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1,431 Reviews from our TripAdvisor Community

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Showing 1,411: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2015 via mobile

They're remodeling making it nicer Steph was phenomenally awesome tabitha was the best desk clerk ever really enjoyed my time here price was reasonable and they provided me with all my toiletries with a smile great place ask for Tabitha she's awesome

Helpful?
Thank TC C
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Columbus, Indiana
1 review
Reviewed 24 August 2015

I just want to personally say thank you to Roosevelt P. who is in Service & Express! He was the sweetest kindest person I met the entire trip! He went out of his way to get me and my boss our favorite soda! I'll never forget this kind gesture. I also loved his name badge - it clearly let you... More 

Helpful?
Thank Rachel Y
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Roosevelt made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2015 via mobile

The Westin was great. Enjoyed my stay. Everyone was very friendly and helpful. Service was awesome and breakfast at the grill was yummy. The luggage attendant Roosevelt P. Went out of his way to help me. I plan on visiting again.

Helpful?
1 Thank Lynnkro1
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Roosevelt made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

North Carolina
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 August 2015 via mobile

I've stayed in Westin Hotels in the past, including this location, and always had a good, reliable stay. Maybe this week was just a coincidence, but I've had multiple issues with technology during my 2 day stay. On check in, I noticed the TV wasn't working properly. Only 3-4 channels were showing as digital with good picture. A few channels... More 

Helpful?
1 Thank Suzanne911
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. As we strive for the highest levels of customer service, I apologize that we fell short during your stay. We hope to welcome you back on your next visit to the Queen City so we may provide you with a true Westin Charlotte experience. Be well, Guntram Merl Hotel Manager More 

1 review
Reviewed 16 August 2015 via mobile

The Westin was great! I was there attending my fraternity's General Convention. Ewan helped my fraternity brother and I get our things to the car and loaded up! He was very friendly and handled our items with care! He definitely takes great pride in his work! If you need help with luggage, ask for Ewan!

Helpful?
Thank Dillon R
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ewan made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Level Contributor
3 reviews
Reviewed 13 August 2015

Ewan and Jose in Service Express provided excellent assistance as we needed restaurant information, suggestions for entertainment and directions to every place we went. We were at the Westin as attendees at the Alpha Phi Alpha Convention and all aspects of our stay were handled professionally. We just really appreciated both Jose and Ewan! Prior to arriving Linda in Reservations... More 

Helpful?
Thank Robin M
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Eugene, Jose, Linda, Jasper, Ewan and myself made an incredible impression on you! I'm proud that our team met your expectations! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Huntsville, Alabama
1 review
Reviewed 13 August 2015

The entire staff was extremely pleasing and very accommodating. I visited the hotel for the Alpha Phi Alpha Fraternity, Inc. convention and couldn't have been more satisfied with the services provided by the hotel. The drinks served in the bar left a little bit to be desired, but the overall service was excellent!

Helpful?
Thank Edward J
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. I'm elated to hear that our staff gave great service! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Garner, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2015

I stayed here for a conference and I was overwhelmed by the professionalism and the way the hotel staff accommodated us. Kimberly, Kyra and Eugene especially gave me and my brothers the royal treatment! They were courteous and friendly and went above and beyond to ensure our stay was perfect.

Helpful?
1 Thank Darius T
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Kimberly, Kyra and Eugene made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Houston, Texas
1 review
Reviewed 10 August 2015

The Westin is always a great hotel but this trip was even better because of the front desk staff. Once arriving to the hotel, there was a mix up with my room. Through the patience and diligence of Ray (front office associate), she was able to straighten out my reservation and get me into my room after a long flight.... More 

Helpful?
Thank J1965war
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Ray made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

Anderson, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2015

I was in town for the Alpha Phi Alpha National Convention. While having many choices for food in the area of the hotel, I decided to use the hotel's Ember Grille. I received superior service in restaurant from server Tysha Williams. She went out of her way to make sure service was exemplary. Additionally, the menu offered a very good... More 

Helpful?
1 Thank Willie D
WestinCharlotte, Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear that Tysha made an incredible impression on you! We look forward to welcoming you back on your next visit to the Queen City. Be well, Guntram Merl Hotel Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: €130 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
7 questions
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5 months ago
Scottsdale, Arizona
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Pekin, Illinois
10 months ago
Chapel Hill, North Carolina

See all questions (7)

Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer upper floor, quiet.”
 of 5 bubbles FastGirl39, 7 Nov 2016 | Read review
“24th floor had great city view and quiet”
 of 5 bubbles mwc104, 6 Nov 2016 | Read review
“Become a Starwoods member. Their member floors were higher up in the building.”
 of 5 bubbles O6138EFdeniseg, 4 Nov 2016 | Read review
“Odd number rooms have a better view.”
 of 5 bubbles meggie1982, 3 Nov 2016 | Read review
“Request a room with a view of Uptown Charlotte, awesome at night and during the day!”
 of 5 bubbles 406tamekam, 25 Oct 2016 | Read review
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