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Westin Charlotte

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#31 of 174 Hotels in Charlotte
Certificate of Excellence
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1,444 Reviews from our TripAdvisor Community

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Showing 1,424: English reviews
Wisconsin
Reviewed 7 November 2016

We had a large group here for a family wedding. The hotel is beautiful and situated right uptown near restaurants and shops. Valet parking is $30.00. Parking is difficult in this area. Check in was busy at noon on Friday, the hotel was very busy, however, our room was ready! Our room was on the 20th floor. Very quiet and...

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Helpful?
Thank FastGirl39
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review and acknowledge our vibrant hotel. The Westin Charlotte is located in the heart of the city close to many great attractions and restaurants. I am delighted we had the opportunity to provide you with such an enjoyable experience. We strive to satisfy each and every guest within the hotel. We will happily...

Dallas, Texas
Reviewed 6 November 2016

The main reason I am giving this poor rating is because room wasn't ready at check-in. We were there for a conference and it is next door to the conference center. There wasn't a room avaialable for check-in until 5:45pm. We were there at 1:30pm and I am OK with waiting until check in time of 4pm to get my...

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Helpful?
Thank mwc104
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to submit your review of The Westin Charlotte hotel. I would like to offer my sincerest apologies that your most recent stay with us for a conference fell below a true Westin experience. I can understand your frustration and truly do apologize. We strive to satisfy each and every guest within our hotel and...

Reviewed 4 November 2016

I was in Charlotte for a meeting at the convention center. My stay was for 5 nights and the staff and atmosphere made me feel right at home. Everyone was very friendly and accommodating to a hectic schedule (even allowing me a 4pm check out time). The hotel is directly adjacent to the convention center and very close to a...

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Helpful?
Thank Denise G
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Denise for taking the time to acknowledge and review our vibrant property. I am thrilled to hear about your enjoyable experience. Our staff will be proud to know that they made such an incredible on you and that you rated them impeccable. They work hard to satisfy each and every guest within our hotel. We look forward to...

Waynesboro, Virginia
Reviewed 3 November 2016

I was at the Westin for two nights for a work conference and it was pleasant stay. Very comfortable bed, and good pillows (which is rare in hotels in my experience). All of the staff was great, particularly the front desk clerks. Friendly, helpful and fun! Plenty of space for general sessions and break-outs. We had several meals there and...

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Helpful?
Thank meggie1982
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Meggie for taking the time to acknowledge and review our vibrant hotel! Our heavenly beds and pillows truly leave you feeling renewed and refreshed and our hotel is located in the heart of the city close to many great attractions and restaurants. I am delighted that you had such an incredible experience. We will happily await your return...

Belfast, United Kingdom
Reviewed 2 November 2016

Arriving in downtown Charlotte for a one night stay coinciding with Monday Night Football was generating great excitement but following the recent "unrest" was also slightly unnerving. How wrong we were to have any concerns as our brief stay in the beautiful downtown area of Charlotte was awesome. We were warmly greeted at reception, efficiently checked in and sent to...

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Thank martin_mcdowell
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Martin for taking the time to review our vibrant hotel. I am thrilled that we had the opportunity to provide you with such an enjoyable experience during your most recent stay with us. Our staff works hard to provide each and every guest with a memorable experience. We are also located in the heart of the city, close...

Huntington Beach, California
Reviewed 26 October 2016

I have stayed at the Westin several times over the last few weeks. It lives up to the Westin standards, so it has an upscale (but not luxurious) amenities and rooms. Prior to the opening of the Ritz Carlton, it was the best hotel in Uptown Charlotte. It certainly has a better lobby than the other big hotels - the...

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1Thank vikas t
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you so much for taking the time to review and acknowledge our beautiful property. Our hotel is located in the heart of city and we offer many great amenities to our guests that help them feel renewed and refreshed. I am delighted we had the opportunity to provide you with such an enjoyable experience during your recent stays with...

Stamford, Connecticut
Reviewed 26 October 2016 via mobile

One admission to start with, I am starwood platinum member. Been staying there for the last few months every week on work. Love the place. They have a decent gym, a short lap pool and a decent reataurant that i have frequented many times. Great friendly service from all staff. starting from the check-in to restaurant wait staff. Definitely recommended.

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Thank pragueresident
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to review our vibrant hotel. I am thrilled we have been able to provide you with such an incredible stay over the past few months. Our staff works hard to satisfy both our short term and long term guests! We also offer many great amenities to our guests to help them feel renewed and...

Reviewed 26 October 2016

Our hotel room seemed fine but once we returned home they charged my debit card a second time. I have called and left messages and no one will return my call. They tie up $200 of your money and don't even have the common courtesy to call you back and assist you with their error! I held the room with...

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Helpful?
Thank Pennylew44
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to submit your review of the Westin Charlotte. We appreciate all feedback as it helps us to better ourselves. I would like to offer my sincerest apologies that your most recent stay with us was disappointing. I can understand your frustration. I have passed along your feedback to my team so that we may...

washington dc
Reviewed 25 October 2016

first time staying at this property. lobby and room appeared to be well maintained but hotel was big and too busy. staff (room service and cleaning) were helpful but front desk staff was NOT helpful and found it very 'unpleasant' to deal with. not that close to other downtown attraction - would prefer ritz and hyatt house in downtown for...

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Helpful?
Thank jppucca
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you for taking the time to submit your feedback of the Westin Charlotte. We appreciate all feedback as it helps us to better ourselves. I would like to offer my sincerest apologies that certain aspects of your most recent stay was disappointing. We strive to satisfy all guests and I apologize that your recent stay did not reflect that....

Reviewed 25 October 2016

The Westin, Charlotte, NC is a beauty outside and inside. From the beautiful lobby with the largest chandelier I have ever seen to the wonderful and helpful bellhops, professional check in staff and nice size room with beautiful views the stay was not long enough. My family and I stayed only for one night and did not want to leave...

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Helpful?
Thank Tameka M
WestinCharlotte, Hotel Manager at Westin Charlotte, responded to this review

Thank you Tameka for taking the time to review and acknowledge our vibrant hotel. I am thrilled we had the opportunity to provide you with such an amazing stay. Our staff strives to satisfy all our guests and our heavenly beds are the best. They truly leave you feeling renewed and refreshed. We will happily await your return on your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 

Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202-1829
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: €140 - €381 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Reservation Options:
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin
Hotel Style:
#3 Luxury Hotel in Charlotte
#31 Romantic Hotel in Charlotte
#39 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Westin Charlotte staff and other travellers.
7 questions
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4 months ago
7 months ago
Scottsdale, Arizona
4 months ago
Pekin, Illinois
over a year ago
Chapel Hill, North Carolina

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Questions? Get answers from Westin Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for City View at reservation”
 of 5 bubbles AGrayghost, 2 Jan 2017 | Read review
“Good views from either side of the hotel”
 of 5 bubbles luv2travel0679, 14 Dec 2016 | Read review
“I prefer upper floor, quiet.”
 of 5 bubbles FastGirl39, 7 Nov 2016 | Read review
“24th floor had great city view and quiet”
 of 5 bubbles mwc104, 6 Nov 2016 | Read review
“Become a Starwoods member. Their member floors were higher up in the building.”
 of 5 bubbles O6138EFdeniseg, 4 Nov 2016 | Read review
5 of 5
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