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SpringHill Suites Charlotte Airport

275 reviews
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Traveller (19)
Room & Suite (26)
Dining (5)
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Overview
  • Excellent24%
  • Very good34%
  • Average24%
  • Poor10%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Suites
2.5 Star Hotel
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Rooms
4 Mar5 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (275)Write a Review
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All reviewscharlotte airportroom was cleana marriott rewards memberan early morning flightbreakfast barwork spacehot tubbedroom areaextra pillowsconnecting flightbooked this hotelstayed here for one nightyogurtfree breakfastfree shuttleplace to sleepother hotels
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91 - 95 of 274 reviews
Reviewed 17 July 2015 via mobile

I stay in Marriotts almost exclusively when traveling. I've been in some really nice and some truly spectacular properties. This one not so much. As a business traveller, there are certain things that can make a difference, such as having someone at the front desk...More

Thank Fred B
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 20 July 2015

Dear Fred - Thank you for taking the time to share your experience while staying at the Springhill Suites Charlotte Marriott. We value your opinion and take great pride in serving our guests! Thank you for the opportunity to improve our service and Mobile Check...More

Reviewed 4 June 2015

We booked this hotel for a night before an early morning flight out of Charlotte. It was very disappointing. The hotel was clean, and the staff was pleasant, but the hotel just isn't up to normal SpringHill/Marriott standards. The room was much smaller than we...More

1  Thank Tim C
Response from Nancy C, Manager at SpringHill Suites Charlotte AirportResponded 9 June 2015

Dear Tim C, Thank you for providing feedback from your stay with us. We appreciate all comments that we use, negative and positive, to highlight where we can improve and individuals doing a great job. Thank you for mentioning our early morning driver and that...More

Reviewed 3 June 2015

This is a tired property that is not located within walking distance of any dining. Small breakfast area. Free Wi Fi was slow. Noted later that room clock was set around 20 minutes fast which can be a problem for a traveler. Shuttle was a...More

Thank soxfan55
Response from Nancy C, Manager at SpringHill Suites Charlotte AirportResponded 9 June 2015

Dear Soxfan55, Thank you for providing feedback from your stay with us. I am sorry that we failed to provide an excellent stay for you. We are located just off of a very busy intersection, which creates an issue to walk to nearby restaurants. As...More

Reviewed 26 May 2015

My wife and I stopped at the SpringHill Suites for the night on our way to Washington from Georgia, so we pretty much checked in, went to bed, got up, and left, overall it was great for our purposes. The attendant was very helpful in...More

Thank Justin D
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 30 January 2016

thank you for staying with us during your visit to Charlotte! We truly appreciate your business and feedback allowing us the opportunity to improve! We shared the information with adding more fresh garnish to our eggs and additional seasoning options for guests to add to...More

Reviewed 25 May 2015

I was shocked to see a lot of negative reviews. Our room was clean, comfortable and spacious as it had a couch and big desk. The employees were all very friendly and helpful. The breakfast was outstanding. I heard a couple of planes being close...More

Thank Steve L
Response from Julie A, General Manager at SpringHill Suites Charlotte AirportResponded 30 January 2016

Thank you!! We truly appreciate your business and positive feedback! We take great pride in providing exceptional service and a comfortable stay for all our guests. We look forward to another opportunity to serve you again in the future! Have a great week Julie Andrews

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Dry Cleaning
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$112 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$112 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Add Photo Photos
Traveller (19)
Room & Suite (26)
Dining (5)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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Benita P
9 March 2017|
AnswerShow all 3 answers
Response from Judi O | Reviewed this property |
I don't know - Charlotte was a layover - so I did not have a vehicle.
0
Votes
Katrina B
21 September 2016|
AnswerShow all 2 answers
Response from Steven C | Reviewed this property |
I do not believe Marriott hotels allow smoking, but I do not think this particular Marriott enforces it - it sure does not smell like it...
0
Votes
Reviewrrr
16 August 2016|
AnswerShow all 2 answers
Response from Mike B | Reviewed this property |
6:30 through week days. Not sure on Saturday. But if you call they will be happy to tell you. Nice people.
1
Vote
Room Tips
"I'd try to get it away from the Interstate highway"
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"Higher level floors may be better. Pool is at the lobby level."
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"Stay on the top floor, fewer guests there."
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"Upper floors were quiet."
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