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SpringHill Suites Charlotte Airport

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SpringHill Suites Charlotte Airport
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235 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Charlotte Airport
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Showing 234: English reviews
Atlanta, Georgia
Reviewed 31 August 2014

This hotel is a true disappointment. It is showing wear, and the lobby is almost "stark" in appearance. The carpet in my room had the toe nail clippings of an earlier guest, and the room air conditioner never cooled the room to less than 74 degrees. It was a most uncomfortable stay and a lousy nights sleep. You will not...

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Helpful?
Thank Sherpa2286
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize for the issues you experienced and assure you we will be passing this information along to all members of our Management team. We understand that a cool room is essential to a stay, especially during the hot summer months. For this reason, we have a maintenance person on staff 24...

Greensboro, North Carolina
Reviewed 25 August 2014

Noisy, doesn't have the complimentary items that other Springhill suites have including no cork and no real drinking glasses. While trying to entertain my guest and I had to drink wine out of paper coffee cups and since there were no complimentary corks here I had to take my wine bottle down to the front desk, allow them to open...

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Helpful?
Thank chipmonkee
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for providing feedback from your stay. I apologize that you were disappointed with the amenities provided. We have recently replaced all of our glassware in the rooms with individually wrapped plastic cups. We did this based on responses from our guests. It ensures our guests are getting a fresh, clean glass in their room each time they stay....

Ashburn, Virginia
Reviewed 21 August 2014

Price and local appeared OK, but we could have done better. Relatively easy access to I-85. Springhill suites seem to have old-style air conditioners mounted in the outside wall of each unit. This makes for more noise from compressor and fan than central sit or closet AC units. The first room we were assigned had a defective fan which squealed....

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Helpful?
Thank roadwarrior96
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for your feedback from your stay. We are conveniently located right off of I-85 and only 1.5 miles from the Charlotte Douglass International Airport. Being this close can be very convenient but can also cause some noise issues as well. Next time, stop by the Front Desk and pick up a pair of complimentary ear plugs. We always...

Reviewed 8 August 2014 via mobile

The staff at this property is very professional and courteous. However it is clear that the property is in need up updating to meet the Marriott standards that I am used to enjoying. Room showed signs of wear and the bathroom wasn't clean. I would not stay here on my next visit to Charlotte.

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Helpful?
Thank Crossbonz72 .
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay with us. I would like to thank you for mentioning our staff and their professionalism. I believe that it is our team that makes us stand out from the rest. I apologize that you did not enjoy your stay with us. We use every comment that we...

Reviewed 6 August 2014 via mobile

Wish I reviewed Trip Advisor before booking. The hotel could use some updating with stained carpets, gross tub grout and constantly running toilet. (The toilet didn't bother me but should be addressed nonetheless.) Front desk check in was pleasant and breakfast adequate. I would look for another Marriott branded hotel if I have to return.

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Helpful?
Thank webbervee
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give your feedback from your stay. I apologize for the issues that you experienced and assure you that we do take every comment to heart. Our Maintenance staff does routine cleaning to our carpets here on property. Due to these concerns, we have also set up an outside company to come inspect and...

Columbus, Ohio
Reviewed 17 July 2014

Had to stay here at the last minute due to a flight cancellation. I would like to say a big thanks to Hannah for her help in setting me up with a reservation and taking care of me. She was extremely helpful!

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Thank T M
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience at the SpringHill Suites Charlotte Airport. We are so happy that you enjoyed your stay under the circumstances and for mentioning Hannah! We will make sure to recognize her for doing a great job! Thank you again for your review and we hope to see you on your next trip...

Providence, Rhode Island
Reviewed 4 July 2014

I needed to make a last minute trip home to Rhode Island to attend the funeral of a childhood friend while I was on vacation with my family in Colorado. Due to flight delays I missed my connection and had to stay in Charlotte for the night. I booked a room at the Spring Hill Suites at the Charlotte airport...

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1Thank Shawn K
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give feedback from your stay and bringing this issue to our attention. I assure you that this is not something that we take lightly as our guest security is our number one priority. I will be speaking with our night agents to make sure that we are taking every precaution to make sure...

Charlotte, North Carolina
Reviewed 24 June 2014 via mobile

My wife and I frequently stay here when we fly in and out of Charlotte. Over the years, we've noticed that the quality has declined. The front desk and shuttle drivers are nice. The rooms need an update and cleaning. Couches and chairs torn at the edges. Air conditioners noisy. Rooms need better soundproofing because it can be noisy from...

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Helpful?
Thank edk469
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to give feedback from your recent stay with us at the SpringHill Suites Charlotte Airport. I apologize that your last stay was not up to our standards and for the issues you experienced. First, thank you for your continued loyalty as you travel from the Charlotte Douglass Airport. We appreciate your business and your...

Hampstead, North Carolina
Reviewed 28 April 2014 via mobile

Got in at 1130pm... 25 minutes to get registered. 2 people in front of me. Hotel is older but it's so so. Little hot water. Waited 20 minutes for coffee at breakfast bar to be told in an interested tone that "it's coming". Milk n creamer no where to be found. I had to jiggle toilet to flush n turning...

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2Thank Captbubba69
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Charlotte Airport and I apologize for the issues you experienced during your stay. Your review mentioned that you had little hot water during your stay with us. It also mentioned that there was an issue with your bathtub handle. I believe that the handle issue caused...

Los Angeles, California
Reviewed 22 April 2014

Yes, the hotel is close to the highway and you can hear cars and road noise, BUT that was the least of our problems with this place. We were jolted awake around 0130 by the sound and vibration from the bass of music being played outside the hotel. We waited 15 minutes or so, hoping it was a car in...

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Helpful?
2Thank Carol S
Nancy C, Manager at SpringHill Suites Charlotte Airport, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Charlotte Airport. I apologize that your recent stay was not satisfactory and appreciate your feedback. I apologize that you experienced noise issues during your stay with us. We have security that routinely does walks around our building and these issues were brought to their attention. Unfortunately,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about SpringHill Suites Charlotte Airport

Address: 3055 Scott Futrell Dr, Charlotte, NC 28208-2726
Region: United States > North Carolina > Charlotte
Price Range: €86 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — SpringHill Suites Charlotte Airport 2.5*
Number of rooms: 95
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Also Known As:
Springhill Suites Charlotte Airport Hotel Charlotte
Charlotte Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Charlotte Airport staff and other travellers.
2 questions
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Timbuktu, Mali
2 months ago

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Questions? Get answers from SpringHill Suites Charlotte Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“was on the 3rd floor”
 of 5 bubbles janetw42, 31 Oct 2016 | Read review
“Ask to be put in a room away from the strip club.”
 of 5 bubbles juliemW8334NF, 8 Jul 2016 | Read review
“Choose a room away from the back side. Those rooms end in 01,02,03, and 04”
 of 5 bubbles 275joej, 15 Jun 2016 | Read review
“If you're interested in the airplanes flying by your window...5th floor is awesome. We were in 502.”
 of 5 bubbles iam9114u, 7 Jun 2016 | Read review
“Ask for the newly renovated floor. Not sure what the older rooms look like.”
 of 5 bubbles TonyD_80202, 27 Nov 2015 | Read review
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