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Room was about 40% smaller than I am used to at a SpringHill Suites. This property was obviously something else and has simply been re-branded as a SpringHill. I was quite disappointed that it didn't live up to the SpringHill standards.
The old adage do not judge a book by its cover applies here. The outside is well kept and the employees at the front desk are courteous upon your arrival. Thats where it ends. The Hotel room is nothing like what is described on the...More
Response from Jamie T, General Manager at SpringHill Suites by Marriott Charlotte University Research ParkResponded 4 weeks ago
Thank you for your feedback regarding your recent stay with us and I am so sorry we did not meet your expectations. We have shared your observations with the appropriate hotel teams and I assure you that the issues you mentioned have been addressed. Thank...More
As noted by other reviewers, this hotel is clean and the staff were extremely friendly and very helpful. My room was good - staying here again, I would ask for a room on the car park/front side rather than at the back. There is a...More
Stayed here while touring colleges for our son. The price was reasonable, the room was clean and comfortable, the pool was open until 11 and again was clean. The staff was wonderful. For business the room layout was excellent allowing us to work while soon...More
Pros: Really nice staff, beautiful lobby, nice indoor pool, comfortable beds, clean.
Negatives: The breakfast was okay, not very filling. The eggs were watery, the Canadian bacon was okay not great. The sofa in the room was stained u can tell it had seen better...More
Response from Jamie T, General Manager at SpringHill Suites by Marriott Charlotte University Research ParkResponded 2 weeks ago
Thank you for sharing your feedback about your stay with us! We have shared your feedback with the appropriate departments and hope to see you again on your next visit to Charltote.