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Omni Charlotte Hotel

2,216 reviews
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Traveller (202)
Room & Suite (148)
Pool & Beach (9)
Overview
  • Excellent41%
  • Very good27%
  • Average17%
  • Poor9%
  • Terrible6%
Travellers talk about
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,216)Write a Review
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All reviewsvalet staffvalet parkingwithin walking distanceconvention centerlocation is greatstaff was friendlybusiness tripepicenterwalgreensdowntownconferencenightlifeconcertarena
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11 - 15 of 2,200 reviews
Reviewed 1 week ago

I will not select Omni Hotel for future travel. This was one of the worst experiences I’ve had in a hotel. The hotel is under renovation and was not fit to be occupied by 200+ people. Everyone should be compensated for this experience.More

Review collected in partnership with Omni Hotels & Resorts
Thank towandah2018
Response from Douglas H, General Manager at Omni Charlotte HotelResponded 6 days ago

Dear “towandah2018,” Thank you very much for sharing your feedback after your recent stay. Please accept my apology for any inconveniences you experienced. The hotel is undergoing a major multi million dollar re-imagination which includes the motor lobby, exterior façade, Trade Restaurant, Coin Bar and...More

Reviewed 1 week ago

I have to say this was the best service ever. Enjoyed our stay at the Omni Hotel Charlotte. All staff from from valet, front desk, to house keeping, bar attendant and security. I will definitely stay here again and will refer friends and familyMore

Review collected in partnership with Omni Hotels & Resorts
Thank donnaaQ5460KH
Response from Douglas H, General Manager at Omni Charlotte HotelResponded 1 week ago

Dear “donnaaQ5460KH,” Thank you for taking the time to leave a recommendation for the Omni Charlotte Hotel. We would like to wish you a happy birthday! We are thrilled that you enjoyed your time with us and that you were well taken care of by...More

Reviewed 1 week ago

I wish they had the courtesy to tell me that they were in the midst of a major renovation of the property. The entrance way is boarded up, wet paint signs in the lobby, construction equipment visible from the room, escalator to the shopping/restaurant arcade...More

Thank Mblaca
Response from Douglas H, General Manager at Omni Charlotte HotelResponded 1 week ago

Dear “Mblaca,” Thank you for taking the time to submit a review after your recent stay. I apologize that you were not made aware of the hotel undergoing a multimillion dollar transformation. This information should have been made clear to you during our reservation process...More

Reviewed 2 weeks ago

Although the hotel was having some construction done the overall experience was enjoyable, the customer service was great. We had complimentary champagne and red velvet cupcake for my husband’s birthday! They also gave us complimentary beverages in the morning if you signed up for their...More

Review collected in partnership with Omni Hotels & Resorts
Thank Cook2018
Response from Douglas H, General Manager at Omni Charlotte HotelResponded 1 week ago

Dear “Cook2018,” Thank you for choosing the Omni Charlotte Hotel to celebrate your birthday! We are happy that you enjoyed your stay and experienced our complimentary beverage service as a member of our rewards program that includes complimentary bottled water, morning beverage delivery and much...More

Reviewed 2 weeks ago

I stayed at this hotel during the week of 1/30/2018-2/2/2018. The hotel has a lot of construction going on, which it needs as the facilities themselves look a little worn out. Access to the parking area was truly awful and we ended up having to...More

Review collected in partnership with Omni Hotels & Resorts
Thank lawrencem130
Response from Douglas H, General Manager at Omni Charlotte HotelResponded 1 week ago

Dear “lawrencem130,” Thank you for your review. Please accept my apologies for not having provided you with a great stay. The Omni Charlotte Hotel is undergoing a multi-million dollar property transformation through mid March 2018 which includes the motor lobby, exterior façade, Trade Restaurant, Coin...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$170 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Charlotte
#43 Business Hotel in Charlotte
#47 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$170 - US$438 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Charlotte
#43 Business Hotel in Charlotte
#47 Romantic Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms
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Traveller (202)
Room & Suite (148)
Pool & Beach (9)
Dining (5)
Amenities (13)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Christine A
17 April 2017|
Answer
Response from David P | Property representative |
The hotel does not offer a shuttle. However Charlotte Area Transit (CATS) operates the Airport Sprinter that picks up at the airport every 20 minutes weekdays and 30 minutes on weekends and evenings at a cost of $2.20
0
Votes
TBains
14 April 2017|
AnswerShow all 2 answers
Response from David P | Property representative |
We do have connecting rooms. Please just called the hotel directly to make arrangements
0
Votes
tinydancerath
8 March 2017|
AnswerShow all 2 answers
Response from Al M | Reviewed this property |
Sorry, no idea
0
Votes
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123456
Room Tips
"High room is probably quieter during construction"
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"Ask for a higher floor and a renovated room."
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"want a tub, ask for two queens. Most king rooms have shower only. Becuase buildings are interconnects..."
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"Upper floors are quieter"
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