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All reviews needs updating select guest breakfast and happy hour convention center front desk beautiful hotel lobby bar mini fridge excellent location room was spacious valet epicenter robes taylor floor renovation downtown
So, while I don’t ordinarily equate comfort with contemporary surroundings, we found the Omni Charlotte to be filled with comfort! We were on a whirlwind trip——driving down from Annapolis, MD on a rainy Friday night in rush hour traffic to attend a funeral event Saturday...More
Nice hotel with nice service. The staff was very friendly. Breakfast and happy hour was on the same floor as our room. We had a double suit. Had a nice size pool with a live DJ.Enjoyed this hotel. Will be visiting again.More
Response from DouglasH2041, General Manager at Omni Charlotte HotelResponded 4 weeks ago
We are excited that you enjoyed your recent stay with us. Thank you for complimenting the hotel on the service you received from our very friendly staff. Our club lounge offers a computer work station, flat screen televisions, breakfast, evening reception and concierge...More
Extremely poor customer service. Has zero sympathy if the hotel made a mistake and overbooked resulting in walking into a room with no beds.
They need to improve communication to those staying in the hotel if this happens BEFORE they walk into their room and...More
The Omni is located next to a number of clubs and the "Epicenter", which according to the front desk staff may have music until midnights on weekdays and 2 AM on weekends. I stayed on a weekday evening. While my room was on the 10th...More
Service was very good and all employees were efficient, friendly and professional. That said, the hotel was just ok which, based on it's price, was very disappoint
ing. Room was small and plain. While the room was clean, the carpet was spotted. No room for...More
Response from DouglasH2041, General Manager at Omni Charlotte HotelResponded 1 week ago
I agree that our service is good and our employees are efficient, friendly and professional. Please accept my apologies for the inconveniences you experienced during your stay. We appreciate your comments and have already addressed to ensure we maintain the standards that we...More
Omni Charlotte Hotel envelops you in luxury with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district and less than 10 miles from Charlotte/Douglas …MoreInternational Airport, our hotel offers the perfect destination for business and leisure travel. Linked to 12 city blocks via a sky bridge, our hotel is moments from Discovery Place, Charlotte Convention Center and the Epicentre Entertainment District. Enjoy local bites at our on-site Trade Restaurant & Bar. Host everything from VIP boardroom meetings to unforgettable wedding celebrations in our venues. Take advantage of complimentary access to Charlotte Athletic Club, connected right to our hotel. At the end of the day, relax in spacious rooms boasting plush bedding, flat-panel TVs and spectacular city views. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
The hotel does not offer a shuttle. However Charlotte Area Transit (CATS) operates the Airport Sprinter that picks up at the airport every 20 minutes weekdays and 30 minutes on weekends and evenings at a cost of $2.20