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The Ballantyne Hotel and Lodge

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736 Reviews from our TripAdvisor Community

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Showing 723: English reviews
Buffalo, Minnesota
Reviewed 26 September 2014

Perfect experience for VIP travel. Every request was fulfilled. I had a couple with an early departure so they opened the restaurant early just for my VIP couple. Front desk management and concierge took care of everything from spa reservations to off property dinner recommendations and reservations. Totally spoiled. Loved the bathrooms. Spa was perfect. Just one tip...this is 20...

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Helpful?
Thank davidgulrich
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear davidgulrich , Thank you for selecting The Ballantyne for your VIPs. We are delighted you and your group had a wonderful experience. We appreciate you compliments regarding our staff, accommodations and spa. Our entire team is committed to providing the best in service and offerings for our guests, and we hope to have the opportunity to welcome you back...

Dayton, Ohio
Reviewed 18 September 2014

We stayed here for a wedding. The hotel was immaculate, all the staff were very friendly and helpful. Our room was very nice, bathroom was incredible! We had a golf course view, which was very pretty. The grounds appeared to be very well kept. Upon check-in, we walked to our room and our keys did not work. We walked back...

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Helpful?
1Thank DreamerJJ
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear DreamerJJ, Thank you for staying with us for a wedding. We are pleased you enjoyed your visit and appreciate your compliments regarding our hotel, staff, accommodations, wedding experience and Gallery Restaurant. Our entire staff is dedicated to creating memorable stays for our guests, and thank you for sharing your experience. We hope to welcome you back soon. Sincerely, Peter...

Ohio
Reviewed 16 September 2014

A rare top rating from me. I enjoyed every aspect of my recent stay at The Ballantyne. The lobby is attractive, warm, and inviting. The check-in was smooth and quick. The staff made me feel welcome and I was very happy as I crossed to the elevators to go up a few floors to my room. The room was first...

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Helpful?
1Thank Karl F
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Phil U, Thank you for staying with us at The Ballantyne. We are delighted you enjoyed every aspect of your stay and that our staff was welcoming and accommodating. Thank you for kind words regarding our lobby, check-in, guest room and Gallery Restaurant. Our team is committed to delivering the best in Southern hospitality, and we are glad you...

Columbus, Ohio
Reviewed 5 September 2014

We frequently stay at this fine hotel as a stop on driving trips. The resort is sophisticated yet welcoming. The rooms are extremely well appointed with comfortable beds and multiple amenities. The restaurants are also well above average. You will not be disappointed by this wonderful hotel.

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Helpful?
Thank Richard S
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Richard S, Thank you for being a loyal guest of The Ballantyne. We value your description of the hotel, as we strive to bring Southern hospitality to a whole new level. Thank you for your compliments regarding our accommodations, restaurant and amenities. We hope to welcome you back again soon. Sincerely, Peter Grills General Manager

Asheville, North Carolina
Reviewed 3 September 2014

Loved the Hotel!! Five stars all the way. Very clean and great service. The mattress was a bit hard on my back but it didn`t take away from the nice experience. Restaurant is great for breakfast but didn`t have the chance to have dinner there, we`ve decided to explore outside options. My husband loves turn down service so that was...

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Helpful?
Thank joraj13
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear joraj13, Thank you for sharing your wonderful feedback and we’re pleased you had a lovely stay. We appreciate your comments regarding our accommodations, Gallery Restaurant and our amenities. At The Ballantyne, we are dedicated to delivering the best in service to our guests. Thank you for recommending our hotel, and we hope to welcome you back soon. Sincerely, Peter...

Reviewed 2 September 2014

WOW!!! what an amazing and awesome place. we live in New York and our son married a southern girl .We had 52 rooms at this hotel foe Labor Day weekend... The staff is amazing, attentive and could not do enough for everyone of our guests...Everyone could not stop talking about the accomadations. Every time we came back to the room...

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Helpful?
Thank Elayne L
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Elayne L, We are so pleased you and your family and friends had a wonderful wedding weekend experience. Thank you for sharing your kind comments regarding our staff, accommodations, salon, grounds and pool area. Our entire team aspires to deliver the best in service to provide memorable experiences for our guests. We are delighted you experienced this firsthand and...

Reviewed 2 September 2014

This hotel is beautiful, definitely worth the price! The rooms are clean & spacious, the staff is friendly, and the spa is a must! My family and I have stayed here twice and were pleased each time. I will admit the pool area can get tight around holiday's...get out early to reserve a seat(or two)!

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Helpful?
Thank Tgonz3
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Tgonz3, Thank you for staying with us on a couple of occasions and for sharing your experience. We are delighted you and your family enjoyed your stays and value your kind feedback regarding our hotel, accommodations, staff and spa. Our staff is committed to providing our guests with truly memorable stays. We hope to welcome you back again soon....

Raleigh, North Carolina
Reviewed 2 September 2014

My wife and I stayed over the Labor Day weekend with our niece and nephew along with another couple - overall we enjoyed the property and all the amenities it has to offer. The onsite restaurant is a great place for breakfast and dinner - the food is fantastic. The golf course is well manicured and setup for resort play...

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Helpful?
Thank LenwoodRyan
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear LenwoodRyan, Thank you for staying with us over a recent holiday weekend and for sharing your feedback. We are pleased you had a great visit and appreciate your compliments regarding our hotel, amenities, Gallery Restaurant and golf course. We apologize that your experience at the outdoor pool fell short of the fine service standards that we strive to uphold,...

Houston
Reviewed 2 September 2014

Beautiful Hotel. Staff was excellent. Spa is wonderful. Excellent bar. Wish they would expand on their menu, though the food was good. Golf course and spa is what the hotel is known for. Charlotte the city is a beautiful city.

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Helpful?
Thank Candace R
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Candace R, Thank you for celebrating your daughter’s wedding with us and for sharing your experience. We value your feedback regarding our staff, spa, bar and food and appreciate your suggestion regarding our menu. At The Ballantyne, we aspire to deliver exceptional hospitality to our guests, and we hope to welcome you back in the future. Sincerely, Peter Grills...

Albany, New York
Reviewed 2 September 2014

The hotel was wonderful and the staff was so attentive. I was pleased with how nice the room was, more than I expected - the tile shower looked like that of an updated expensive home! My partner played golf while I indulged in the spa and dining room terrace. There was a wedding there that weekend which was beautiful.

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Helpful?
Thank Barb S
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Barb S, Thank you for your wonderful feedback, and we are delighted you had a nice stay. We appreciate your kind remarks regarding our hotel, staff and accommodations. All of our associates are dedicated to providing the best in service and quality to our guests, and we’re delighted you experienced that firsthand. We hope to have the opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Pkwy, Charlotte, NC 28277-2484
Region: United States > North Carolina > Charlotte
Price Range: €178 - €389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#2 Green Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
2 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
“Ask for a room with a view of the golf course and a balcony. Great views.”
 of 5 bubbles daler225, 20 Oct 2016 | Read review
“Overlooking Golf Course”
 of 5 bubbles TonyDDenver, 17 Oct 2016 | Read review
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