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The Ballantyne Hotel and Lodge

18.7 km from Charlotte centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Special Offer
4th Night Free/Breakfast
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751 Reviews from our TripAdvisor Community

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Showing 738: English reviews
California
Reviewed 29 January 2015

I'm not typically a fan of traditional or French provincial styled rooms. I prefer boutique, with clean lines and modern design; not the fleur de lis wallpaper and scrolly wood. The rooms are spacious, the beds are relatively comfy, and the bathrooms are better than most. Their bath products leave a lot to be desired, as do their linens (scratch...

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Helpful?
2Thank travelinfull
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Travelinfull, We appreciate you staying with us and sharing your thoughts on your recent visit. We are pleased that the size and the layout of our rooms were to your liking, even if the style did not quite align with your tastes. While our décor reflects classic Southern design elements, we ensure our hotel is equipped with all of...

Alexandria, Virginia
Reviewed 20 January 2015

The hotel is well kept up, beautifully decorated for the holidays-really enjoyed the festive atmosphere. The rooms are spacious, clean, and the bathrooms are delightful. The staff is helpful and accommodating. This was my third stay, and the Ballantyne is my go to hotel in Charlotte. I wish all hotels offered this type of service. The breakfast crab cakes are...

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1Thank Margot J
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Margot J, Thank you for sharing your experience at The Ballantyne, and for continuing to choose our hotel. We are delighted to know you enjoyed our holiday decorations, your spacious room, and interacting with our staff. Your loyalty is valued and we are excited to accommodate you again. We hope your return to Charlotte comes up soon! Sincerely, Peter...

Charlotte, North Carolina
Reviewed 7 January 2015

I used to enjoy staying at the Ballantyne when I came to town, unfortunately I think it is starting show it's age. I understand it's "southern elegance" in decor but today that understated design appears bland and inferior to the luxury collection it is supposed to exhibit. The public spaces are nice, well maintained and the restaurant has done an...

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Helpful?
2Thank NoBagsChecked
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear NoBagsChecked, Thank you for staying with us over the years at The Ballantyne and for being a loyal SPG Platinum member. We apologize that your recent experience fell short of expectations in terms of decor, as we strive to uphold high quality standards. We take all comments very seriously and have shared your feedback with hotel ownership. Again, we...

Charlotte, North Carolina
Reviewed 5 January 2015

Ballantyne hosted our daughter's wedding reception in mid-December and did a wonderful job. First rate personalized service, terrific food, outstanding decor. Ashley acted as our coordinator and was outstanding - creative, professional, communicated well with other vendors and was a delight to work with. She even provided her personal Christmas tree to display our hospitality gifts. We would highly recommend...

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Helpful?
1Thank Scott K
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Scott K, Thank you for selecting The Ballantyne to host your daughter's wedding. We appreciate you taking the time to share your wonderful feedback, and we are happy that Ashley and our team helped to make your daughter's wedding an outstanding occasion. Thank you for recommending us for wedding receptions, and we wish your daughter and her husband all...

Charlotte, North Carolina
Reviewed 3 January 2015 via mobile

My daughter and I just got to stay at the Ballantyne in there newly renovated rooms on the 7th floor. We had such a wonderful time enjoying the suite, the view and all of the wonderful amenities. Mr. Rick Cammer is amazing along with the rest of the staff! The service and attention to detail was par none. Thank you...

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Helpful?
1Thank KJC1971
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear KJC1971, Thank you for staying with us. We are delighted you enjoyed our new executive suite as well as our view, amenities and staff. We appreciate your kind words, especially regarding our team, as we are committed to offering the best in Southern hospitality. Thank you for recommending our hotel, and we hope to create new memories with you...

Midwest, USA
Reviewed 1 January 2015

We just spent New Year's Eve at this hotel with 4 other couples (all in 50s and 60s) and were extremely disappointed. Their package price was high at $379.00. It was supposed to include dinner for two, 4 PM check out, valet parking, Internet access, and a festive party with music, beginning at 9 PM. We did not see a...

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1Thank mizmuck
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear mizmuck, Thank you for posting your feedback and to and your friends for choosing to celebrate New Year’s Eve with us. We apologize that your experience fell short of your expectations and have shared your comments with hotel management. Our team is committed to providing wonderful experiences to our guests, and again, we are sorry your visit was not...

North Carolina
Reviewed 30 December 2014

We stayed here on Christmas Day and really enjoyed our visit. The staff were friendly and the service was excellent. Our room was very well equipped, clean and the bed was very comfortable. I would recommend this hotel.

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Helpful?
1Thank neriagechris
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear neriagechris, Thank you for celebrating Christmas with us, and we are happy you enjoyed your visit. We appreciate your compliments regarding our staff, service and accommodations. Thank you for recommending our hotel, and we hope to welcome you back in the future. Sincerely, Peter Grills General Manager

Washington DC
Reviewed 29 December 2014

By far my best experience at a hotel in years. The staff went over the top in making our stay enjoyable , even those working on Christmas eve and day.The facility is beautifull and inviting in a charming way and at the same time modern.The gym and pool are well maintained and equiped. One last point. When we checked in...

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Helpful?
1Thank 410richard
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear 401richard, We were pleased to read that you had one of your best experiences at a hotel with us. Thank you for spending Christmas with us and for taking the time to share your positive feedback. At The Ballantyne, we are dedicated to ensuring we provide the best in hospitality to our guests. We hope to have the opportunity...

Charlotte, NC
Reviewed 28 December 2014

My 11-yr-old daughter and I just came home after a 2-night stay at this hotel. Prior to our stay, we had been stuck at home for DAYS, because my daughter had the flu. We both needed to get out, and I decided she could recuperate in a hotel room as well as at home, so we checked in for a...

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Helpful?
1Thank Kelly M
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear flygal89, Thank you for choosing to stay with us for a local escape. We hope your daughter is feeling better and were glad we could assist to make her feel as comfortable as possible. Our entire team is committed to providing stays for our guests, and we are pleased you experienced this firsthand. Thank you for your kind words...

San Francisco, CA
Reviewed 28 December 2014 via mobile

Stayed at the Ballantyne with family over Thanksgiving break. Not sure this hotel is up to par with other luxury hotels of the world group. Front desk service was indifferent. The rooms were big and nicely appointed but starting to show some wear and tear. The gym was very good. Their restaurant was EXCELLENT (we only had breakfast there but...

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Helpful?
1Thank Aluor
Ballantyne H, General Manager at The Ballantyne Hotel and Lodge, responded to this review

Dear Aluor, Thank you for staying with us over Thanksgiving. We appreciate you taking the time to share your feedback and apologize that we did not meet your expectations. We are delighted you enjoyed Gallery Restaurant and have passed your comments along to our hotel management seem. We take all feedback seriously, and your comments will help us in our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Ballantyne, located in Charlotte, North Carolina, is a member of Starwood Hotels & Resorts' The Luxury Collection. Guests are welcomed with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, fitness, exquisite dining and leisure offerings. The Ballantyne features beautiful hotel rooms, a cottage and lodge retreat with sophisticated meeting, wedding and event venues in a vibrant setting. The Ballantyne is located within 18 miles of Uptown Charlotte and Charlotte Douglas International Airport. In addition to its great accessibility to Charlotte, the hotel is set amidst shopping, dining, retail and a thriving business community. ... more   less 

Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Region: United States > North Carolina > Charlotte
Price Range: €207 - €415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 244
Reservation Options:
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#12 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ballantyne Hotel and Lodge staff and other travellers.
6 questions
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Matthews, North Carolina
Matthews, North Carolina
5 months ago
over a year ago
Stow, MA
over a year ago
over a year ago

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Questions? Get answers from The Ballantyne Hotel and Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors are good”
 of 5 bubbles paulwiseman2016, 13 Feb 2017 | Read review
“Go for the breakfast package to save a few dollars.”
 of 5 bubbles irbflyfish, 1 Feb 2017 | Read review
“Ask for a room overlooking the golf course”
 of 5 bubbles ahbaggins, 21 Nov 2016 | Read review
“Balcony with golf view. If you do not request a golf view you will be overlooking the parking lot.”
 of 5 bubbles obrienstech, 10 Nov 2016 | Read review
“Forego the option of a sundown view for early morning sun overlooking the golf course.”
 of 5 bubbles martin_mcdowell, 31 Oct 2016 | Read review
5 of 5