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Homewood Suites by Hilton Charlotte/Ayrsley

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Homewood Suites by Hilton Charlotte\/Ayrsley
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783 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Charlotte/Ayrsley
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Showing 770: English reviews
Charlotte, North Carolina
Reviewed 20 December 2016

Bring your walking shoes to this hotel. The layout is terrible, the beds are not comfortable. The rooms had stains on plate and glasses. I have stayed at all of the Homewoods suites in Charlotte. And this is worst on by far. Other than the young kadybwho checked me I'm being the only positive thing I experienced. I wouldn't go...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank stevenervin14
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Thank you for taking the time to offer feedback about your stay with us. We are sorry that your expectations were not met. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. I am happy to hear that you enjoyed your interaction with our Front Desk staff. With...

Charlotte, North Carolina
Reviewed 19 December 2016

I kicked out because I complained about hair in food. Police and fire department were called. Most rediculous experience ever. I will never stay here again. Still haven't heard from general manager as to why we were kicked out Like that.

Review collected in partnership with Homewood Suites by Hilton
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1Thank mwmadison890
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Thank you for taking the time to offer your feedback about your recent stay with us; I am very sorry that the accommodations were not to your standard. After reviewing the evidence available to me, it appears that the version of events you've set forth here is, at best, incomplete, and you are more than likely aware of the reasons...

Zebulon, North Carolina
Reviewed 15 December 2016

I have stayed here numerous times and have never had one problem! Room was great, staff was friendly! Plenty of amenities and lots of stuff to do in the ayrsley area. I will always stay here when I come to Charlotte!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
2Thank Chris H
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Chris H, I am happy to hear that we are your destination of choice when in the Charlotte area! We can't wait to welcome you back again, and we hope to see you soon! Please let me know if there is anything I can do to assist with your next trip! Thank you very much for offering your feedback,...

Pfafftown, North Carolina
Reviewed 15 December 2016

Our first visit was last year on our anniversary and we enjoyed the convenience of the hotel location. Our visit to Charlotte each year is just to get away From the norm- to enjoy each other. We loved the first stay as well as this stay. We will be back!

Review collected in partnership with Homewood Suites by Hilton
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2Thank Orlando M
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear Orlando M, I am so happy to hear that Charlotte (and our hotel more specifically) is your destination of choice each year for your anniversary! We can't wait to welcome you back next year, and if there is anything I can do to help make your celebration more memorable, please don't hesitate to let me know! Thank you again,...

Herndon, Virginia
Reviewed 11 December 2016

Room clean and was comfortable. Room layout was a bit strange, but practical. Parking was not easily access, had to circle several times to find a parking space, nothing to identify guest from non guests.

Review collected in partnership with Homewood Suites by Hilton
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Thank 602faithb
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Dear 602faithb, Thank you very much for the feedback regarding your recent stay with us! I am happy to hear that you enjoyed the cleanliness of your room and I am sorry to hear that you were dissatisfied with the layout of the parking lot. We are happy to be able to offer our guests complimentary parking in our lot,...

Siloam Springs, Arkansas
Reviewed 11 December 2016

Hotel was nice and clean, TH staff was courteous and the room was clean and decorated nice. However, I was on the first floor with a light shining in the window to the bed. Due to the A/C unit the curtains would not close all the way making it difficult to go to sleep.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank nathanw850
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Good afternoon nathanw850, Thank you very much for taking the time to submit feedback regarding your recent stay with us; I am happy to hear that you enjoyed the staff and the cleanliness of your room, and I sincerely apologize that the location of the curtains made it difficult for you to sleep - our guests' satisfaction is always our...

Jacksonville, Florida
Reviewed 4 December 2016 via mobile

We used the digital checkin via the app so it was a very fast check in procedure. The staff was excellent and everyone we came into contact with was very friendly and eager to help. The hotel is in a great location kinda like in a European village setting. Plenty of place to go out and eat as well. The...

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Helpful?
1Thank Mike C
Jackson H, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Good afternoon Mike C, Thank you very much for taking the time to leave feedback through TripAdvisor regarding your recent stay! I am very happy to hear one of Front Desk Agents was able to help you out in a time of need; I am always happy to hear that we've been quick on our feet! Sincerely, Jackson General Manager

Wake Forest, North Carolina
Reviewed 30 November 2016 via mobile

This is a very nice facility with an extremely helpful staff. Being almost brand new, everything is in great shape. The breakfast and dinner are not only good food in a nice setting, but staffed by great people. Location is very good with many restaurants and shops within walking distance. I stayed here a few times when they first opened,...

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Helpful?
Thank geraldd275
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Good morning geraldd275, We're very excited to receive this feedback from you through Trip Advisor! Thank you for sharing your feedback with other online reviewers! Thank for your business and most importantly thank you for being our guest. Best regards, David Cron General Manager

Columbia, South Carolina
Reviewed 29 November 2016

My overall stay was fine after we got the room we should've had upon arrival. The room was very clean, and comfortable. The location was a plus. I was close to all the shopping malls. I would definitely return in the future, and I would recommend others as well.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank toshaa62
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Good morning toshaa62, We're very excited to receive this feedback from you through Trip Advisor! Thank you for sharing your feedback with other online reviewers! Thank for your business and most importantly thank you for being our guest. Best regards, David Cron General Manager

Browns Summit, North Carolina
Reviewed 29 November 2016

Amazing experience, clean room, great staff. I will definitely stay here again. Thoroughly enjoyed every aspect. Courteous staff and very nice facility. If you're looking for a great value then this is it!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Parree320
David C, General Manager at Homewood Suites by Hilton Charlotte/Ayrsley, responded to this review

Good morning Parree320, We're very excited to receive this feedback from you through Trip Advisor! Thank you for sharing your feedback with other online reviewers! Thank for your business and most importantly thank you for being our guest. Best regards, David Cron General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Homewood Suites by Hilton Charlotte/Ayrsley

Address: 1921 Ayrsley Town Blvd, Charlotte, NC 28273
Region: United States > North Carolina > Charlotte
Price Range: €107 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Charlotte/Ayrsley 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Homewood Suites Charlotte/Ayrsley Hotel Charlotte
Hotel Style:
#1 Business Hotel in Charlotte
#2 Family Hotel in Charlotte
#4 Romantic Hotel in Charlotte
#7 Green Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Charlotte/Ayrsley staff and other travellers.
17 questions
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9 months ago
10 months ago
Indianapolis, Indiana
2 months ago

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Questions? Get answers from Homewood Suites by Hilton Charlotte/Ayrsley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Due to the layout of the hotel, Some of the rooms are a long walk from the elevator.”
 of 5 bubbles 728douglasm, 27 Feb 2017 | Read review
“Layout of rooms makes for less noise in halls”
 of 5 bubbles 338stevew, 14 Nov 2016 | Read review
“Don't waste your money on a "premium room".”
 of 5 bubbles H636ERmarkp, 7 Nov 2016 | Read review
“Higher floors are quieter.”
 of 5 bubbles appetizergal73, 21 Aug 2016 | Read review
“There are three Hilton properties together in one small area. This is the nicest for the price. Food is good.”
 of 5 bubbles _sbailey8, 2 Aug 2016 | Read review
5 of 5