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Fairfield Inn & Suites Charlotte Matthews

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Traveller (32)
Room & Suite (102)
Pool & Beach (18)
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Overview
  • Excellent70%
  • Very good22%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(73 reviews)
“room was clean”(22 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Fairfield Inn & Suites Charlotte Matthews
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Offers from Fairfield Inn & Suites Charlotte Matthews
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (436)
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All reviewsfront deskthe breakfast arearoom was cleanking suitea great stayrestaurants and shoppingcontinental breakfastnight's sleepgreat customer servicehot tubyogurtvery nice hoteldefinitely stay here againparking lotnikkiirma
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111 - 115 of 427 reviews
Reviewed 26 August 2015

Wonderful experience from the time I walked up to the registration desk to the time I checked out. Room was clean and fresh, bathroom clean and well stocked, small fridge worked very well. Every employee I met on the property was friendly, spoke to me...More

Thank Diane A
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 20 November 2015

Dear Diane A, I was extremely happy to read about the experience you had here during your recent stay. Thank you for taking the time to notify us of the label of service you encountered during your stay. Our goal is to provide our guests...More

Reviewed 24 August 2015

great hotel room very clean and comfortable.. The staff was friendly an courteous. The breakfast was great. location was convenience for family Only one thing not happy about. I feel it was kind of pricey a lot of taxes.More

Thank deestoy
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 20 October 2015

Dear deetoy, Thank you so much for taking the time to review the Fairfield Inn & Suites Charlotte Matthews, We're thrilled to hear you enjoy your stay. It's great that you shared your experience with other TripAdvisor Travelers. We appreciate your business. Come back to...More

Reviewed 23 August 2015

Staff was very nice, especially ms Nikki. She checked us in and checked us out and mad sure our stay was a good one. The only problem I had was the king size bed in our room (314) was to had. It was not like...More

Thank Elisa K
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 20 October 2015

Dear ElisaK, Thank you for your 4 star review and we appreciate the kind words regarding the service Nikki provided. . We appreciate your business. Come back to visit next time you're in Charlotte! Best, Sam Socias General Manager

Reviewed 19 August 2015

Worst hotel stay I've ever experienced. Our family arrived about 1 a.m. I hopped in the shower only to find that it had a previous guests hair in it which tells me it wasn't cleaned very well. My children were very tired and I did...More

2  Thank Nicole W
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 20 August 2015

Dear Nicole W,: Thank you for taking the time to share your comments concerning your stay at the Fairfield Inn & Suites Charlotte Matthews. I am truly sorry that your experience did not fully meet your expectations and can assure you that we have already...More

Reviewed 18 August 2015

Marriott always does it right but sometimes the properties need an outside opinion to jumpstart what they need to do to be better. Overall it good for an overnight stop. The night clerk who checked us in at about 11:00 p.m. managed to be more...More

Thank J1565SSdavidh
Response from Samuel S, General Manager at Fairfield Inn & Suites Charlotte MatthewsResponded 19 August 2015

Dear J1565SSdavidh, I was disappointed to read about the experience you had here during your recent stay. As you see in our past reviews, they reflect the level of pride our staff takes in our level of service and I am very sorry that you...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$97 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$97 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (32)
Room & Suite (102)
Pool & Beach (18)
Dining (13)
Amenities (7)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
drlea1125
9 April 2017|
AnswerShow all 3 answers
Response from Gregory H | Reviewed this property |
NOt that I am aware of. All rooms are non smoking
0
Votes
bjmane
19 August 2015|
Answer
Response from Samuel S | Property representative |
Standard Rates are based weekend/weekday rates. These are your normal room rates. $139.00 to $149.00.
0
Votes
JANET W
7 April 2015|
AnswerShow all 7 answers
Response from Samuel S | Property representative |
Dear Janet W, Please contact me at hotel number 980-245-9200 to better answer your question. Sam Socias General Manager
0
Votes
Room Tips
"I heard that it's quieter on the 4th (top) floor but I experienced no noise in my 3rd floor room."
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"Choose a newer hotel- plenty around Charlotte"
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"Stay away from this location"
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"avoid a room above hotel entrance"
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