We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Charlotte

Save
Traveller (182)
Room & Suite (92)
Dining (11)
Nearby Hotels
See allSee all
Overview
  • Excellent72%
  • Very good16%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“blt”(66 reviews)
“bar cocoa”(23 reviews)
“lobby lounge”(19 reviews)
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Nearby Hotels
See allSee all
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (702)
There are newer reviews for The Ritz-Carlton, Charlotte
See the most recent reviews
Filter reviews
698 results
Traveller rating
487
115
45
32
19
Traveller type
Time of year
LanguageEnglish
More languages
487
115
45
32
19
Show reviews that mention
All reviewsbltbar cocoalobby loungedouble sinksbathroom mirrorsteam roomroom servicein room diningan executive suitequiet sidebeautiful hotelluxury hotelvalet staffvalet parkingthe entire stafffitness centerupon check
FilterEnglish
Updating list...
21 - 25 of 698 reviews
Reviewed 23 December 2017

For a $600+/night hotel near Christmas explore your options....Bed was not comfortable. Clerk at checkout attempted to charge our card 3 times for stay, Caused fraud alert on bank, had to call bank to clear up. Hotel still left double charge for the stay that...More

Thank brownj17
Response from Jessica S, Public Relations Manager at The Ritz-Carlton, CharlotteResponded 29 December 2017

Good Day, We are disappointed to hear that your experience did not meet your expectations. When you have a moment, our Rooms Executive, Blair Propert, would love to speak with you in more detail about your stay. He can be reached at 704-972-4410.

Reviewed 14 December 2017 via mobile

This hotel is located at the heart of the Queen City, walking distance from the most of the main business in town. Iowa’s really impressed by the Christmas Decoration. The ginger bread house is simply amazing. Great Holliday decoration.

Thank D_v_D_USA
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 15 December 2017

Good Day, Thank you for your kind review. We are delighted to hear that you enjoyed the holiday decor -- our pastry team works tirelessly to turn our lobby into a winter wonderland. We look forward to welcoming you back.

Reviewed 7 December 2017

Cozy,clean and beautiful room with super comfortable bed. Bar with the fire place was a great spot to enjoy a drink and enjoy a cheese plate. Staff was helpful and super friendly. Would definitely return.

Thank BrissleGirl66
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 15 December 2017

Good Day, Thank you for your kind review. We look forward to welcoming you back to your spot by the fire!

Reviewed 5 December 2017

It was a pleasure staying at the Ritz Carlton Charlotte. It was interesting that we always referred to the hotel as home for that period of time. A true compliment to comfort from when you walk in front door and throughout your stay.

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank rim265
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 15 December 2017

Good Day, Thank you for your kind review. It is always a pleasure to hear that you enjoyed the comforts of home during your stay. We look forward to welcoming you back home.

Reviewed 4 December 2017

We used our stay at the Ritz Carlton Charlotte to throw our daughters a Christmas dance, since my oldest daughter school didn't offer a father daughter dance anymore. Having told the staff about this they actually decorated the room inn advance of our arrival by...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank brianmQ1907BC
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 15 December 2017

Good Day Brian, Thank you for sharing your thoughtful review with us. We are delighted that we were able to make your experience memorable despite the absence of the father-daughter dance. We hope you will make it a tradition to visit us, and we look...More

View more reviews
Most Booked Properties in Charlotte, NC
See allSee all
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$455 - US$871 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$455 - US$871 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (182)
Room & Suite (92)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ssg2c
21 January 2018|
AnswerShow all 4 answers
Response from Jessica S | Property representative |
Good Day, Thank you for reaching out! We do have a menu specific to the Aqua Lounge featuring a lovely food and beverage selection prepared in-house.
0
Votes
maunsbach
11 October 2016|
AnswerShow all 3 answers
Response from SeamusRitz | Property representative |
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
0
Votes
Amt1228
27 April 2015|
AnswerShow all 2 answers
Response from David_Rothwell | Property representative |
Good afternoon, Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
0
Votes
Room Tips
"We booked a parlor suite which was roomy for 2 adults and 2 kids. Awesome flat panel TV's."
Read review
"did not stay at hotel only visited hotel lobby bar and bar cocoa"
Read review
"Our room faced front of hotel...Music across street until after 1100pm"
Read review
"The higher the better - a homeless man brings an amp and plays guitar on the corner starting at 8:30 AM on..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing