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The Ritz-Carlton, Charlotte

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#19 of 174 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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540 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Colorado
Reviewed 3 September 2015 via mobile

Great hotel. Excellent downtown location, right next door to the arena. Service was great. Room was very well appointed, generous in size, bed was comfortable. Bathroom was upgraded and modern. The TV in the bathroom mirror was a new one for me but, hey, why not, right? They sent me to the spa, which I've never done before, so I...

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1Thank jhansen2014
Washington, DC
Reviewed 21 August 2015

Summary: Great physical assets - but an unpleasant personality. First, the good: - Nice rooms, as one would expect from the Ritz. Very comfortable and well-appointed - luxe without being oppressive or ornate. - The gym is great - fantastic equipment and all in good repair. It's open 24-hours a day which is a must. - Location is super convenient....

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2Thank alphabetsoup2010
Burlington, North Carolina
Reviewed 18 August 2015

Stayed here for a day/night while driving home with family and it was nice. We had two rooms and when one was not clean at check in time we were taken to our room with a bottle of champagne to sip on until their room was clean. After we got settled in our rooms it was time for our yoga...

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3Thank NCLiving33
David_Rothwell, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Good afternoon, Thank you for sharing your feedback with the TripAdvisor community. I truly appreciate your thoughtful insight on your yoga experience but am disappointed to learn that we did not meet your in-room dining expectations. Your experience is not indicative of the hgh level of customer service we pride ourselves on and I would like to personally apologize. At...

Concord, NC
Reviewed 11 August 2015

Look No Further! Enjoyed this hotel on my husband's birthday. Professional staff at every turn. My accommodations were in executive suite 817 facing the Epic center view and the noise level was not disturbing. The Queen City has a vibrant nightlife. I knew that the sound machine and earplugs were available if needed. The Housekeeper freshened up the room a...

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1Thank Cdiamondz
Morristown, Tennessee
Reviewed 11 August 2015

My wife and I were staying the weekend in Charlotte for our anniversary and I had booked a couples massage with the Ritz a week prior. I spoke to the associate and booked the couples massage, ensuring we would be together and in the same room with two attendants -all was ensured and I was excited. To my surprise, the...

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7Thank mpres071
David_Rothwell, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear mpres071, Thank you for sharing your feedback with the TripAdvisor community, I am saddened and disappointed to learn that we were unable to accommodate your anniversary celebration couple's massage. Your experience is certainly not reflective of the high levels of service that we provide ourselves on. I am grateful that you brought this to my attention and I would...

Kusnacht, Switzerland
Reviewed 3 August 2015

I stayed here with my husband and two of our children during July 2015. We came here for business and pleasure, because my husband is a huge soccer/football fan and he and our son wanted to watch the Chelsea/Paris St. Germain match in Charlotte's beautiful and conveniently located stadium, which is a short walk away from the Ritz. We have...

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2Thank heavycat69
Atlanta
Reviewed 1 August 2015

I recently had the total pleasure of staying here and regret that it was only for one night. Lesson learned, next time stay longer!! For me, this Ritz is ranked at the top of my favorites in the Ritz chain. The Location is great especially if you attending a conference or a sporting event at one of the nearby venues....

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1Thank JBHAtlanta
Delaware
Reviewed 29 July 2015

Check-in and check-out was a breeze. Hotel is very modern and the standard room was a very nice. Bed was super comfortable. Nice spacious bathroom, tv in the mirror, nice added touch. They have a very nice fitness facility on site.

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1Thank Equinox03
Grand Cayman
Reviewed 28 July 2015

We stayed here on a quick layover. We were really impressed with the welcome we received from the staff. We were very tired from a long overseas flight and were looking for a quiet but nice place to have a drink and relax. The person that checked us in mentioned that they had recently opened "the Punch Room" on the...

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Thank mom2andie
Reviewed 28 July 2015 via mobile

Never. And the Ritz in Charlotte meets the Ritz standard of excellence in every way. From the moment I walked in to the moment I checked out it was a five star experience all the way - from service to the excellent condition of the property. From lobby to room everything was clean, quality, and tastefully appointed. Lots of dark...

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1Thank Lacheng

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 

Additional Information about The Ritz-Carlton, Charlotte

Address: 201 East Trade Street, Charlotte, NC 28202
Region: United States > North Carolina > Charlotte > First Ward
Price Range: €426 - €697 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte
Hotel Style:
#2 Luxury Hotel in Charlotte
#5 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Charlotte staff and other travellers.
2 questions
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Miami Beach, Florida
3 months ago
over a year ago

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Questions? Get answers from The Ritz-Carlton, Charlotte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hope for an upgrade!”
 of 5 bubbles skipthelightfandango, 11 Jan 2017 | Read review
“Hotel interior very quiet. Street side loud on weekend from neighboring venues.”
 of 5 bubbles Katwoman57, 14 Nov 2016 | Read review
“Ask if they can upgrade you to a suite...usually if they have one, they upgrade us”
 of 5 bubbles U314XGjasons, 1 Nov 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles FamFunIllinois, 1 Oct 2016 | Read review
“On the weekend chose a room away from the Epicenter across the street”
  • Executive Desk
 of 5 bubbles rickbryant123, 21 Aug 2016 | Read review
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