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This hotel was “given” to me as a voucher from American Airlines after my flight had been canceled. After eight hours in the airport, all I wanted to do was get some sleep before getting back to the airport the next morning. The staff here...More
Response from TeamMarriott, General Manager at Renaissance Charlotte Suites HotelResponded today
We are so pleased you had an excellent stay with us, and that our staff showed you what Marriott’s spirit of service is all about. Thank you for taking the time to recognize their service excellence. It was a pleasure having you as...More
I stayed here on business for a month. I have been traveling for almost 14 years in mostly all Marriott. This is the most poorly operated Marriott property I have seen in all my travels. I documented the following examples of poor experience and issues...More
Just stayed at Renaissance Charlotte Suites Hotel last night, had early flight at 7 today. When I checked in I asked about where to get coffee at 6am. They said the room had a coffeemaker.
Unfortunately, when I tried to make it, the machine was...More
Thank Elizabeth S
Response from TeamMarriott, Manager at Renaissance Charlotte Suites HotelResponded 6 days ago
Thank you for evaluating your recent stay with us. We pride ourselves on service excellence, so please accept our apology that we fell short during your visit. Your satisfaction is important to us and we continually work to make your experience a great...More
I have stayed here many times, mainly based on the location. One thing is consistent, this place continues to decline. The staff is friendly, which is the only saving grace for this property. The rooms are dated and dirty. The carpet and furniture in my...More
1 Thank BBVeniceFL
Response from TeamMarriott, Manager at Renaissance Charlotte Suites HotelResponded 1 week ago
Thank you very much for returning to our hotel and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at...More
I stayed at this location for my Family reunion. From check in to check out my experience was amazing. I had the pleasure of meeting 3 beautiful ladies at the front desk by the names of Falicity, Melissa, and Dontae. These women were friendly and...More
Response from TeamMarriott, General Manager at Renaissance Charlotte Suites HotelResponded 2 weeks ago
We are happy to know that you enjoyed your stay, and thank you for recognizing the efforts of our entire staff with your kind compliments. Please be assured that we will share your comments with all of our associates for a job well...More
As per the earlier comments, it is a separate area....there are some adjoining rooms as well if that is needed. But one thing i would add is that there is nothing within easy walking distance (couple blocks) for restaurants... More
As per the earlier comments, it is a separate area....there are some adjoining rooms as well if that is needed. But one thing i would add is that there is nothing within easy walking distance (couple blocks) for restaurants except for the hotel.