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Extended Stay America - Charlotte - University Place

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Traveller (6)
Room & Suite (6)
Dining (1)
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Overview
  • Excellent15%
  • Very good11%
  • Average13%
  • Poor17%
  • Terrible44%
3 Feb 2018
“Not bad, caveat emptor”
3 Feb 2018
“No breakfast”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Charlotte - University Place
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Charlotte - University Place
Special Offer: Save up to 10% TODAY!
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Reviews (51)
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1 - 5 of 51 reviews
Reviewed 5 days ago via mobile

This is not a typical extended stay.The place smells musky as soon as you walk in. The hotel is run down and in need of upgrades. The phonein out room was sitting on the bed unhooked from the wall, the bathroom tub was dirty....... The...More

Thank mikecoble86
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 4 days ago

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you...More

Reviewed 4 weeks ago via mobile

My bf and I travelled here for the NASCAR race and saw that this hotel was reasonably priced for a 2 night stay. All rooms have a tiny corner kitchen. When we got to our room, the room smelled like a nasty old camper!! The...More

Thank TwoTravelrss
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 25 April 2018

We arrived here late at night to find the door locked and several cars in the parking lot with people milling about. Used the phone in the entrance way to call and was told hotels.com overbooked them, we did not have a room and to...More

Thank Dalek_J2018
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 25 April 2018

We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us...More

Reviewed 28 March 2018 via mobile

I love it the staff is friendly and very helpful i couldn't ask for a better hotel thank you all for being amazing in the morning the ☕ is fresh and ready the room service is on time the management is the best. The rooms...More

Thank Dylan M
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 29 March 2018

Dylan, thank you for choosing Extended Stay America for your needs. We are thrilled to know you liked your cozy room and were impressed with the excellent service provided by our associates. On behalf of our team, we appreciate you for recognizing our efforts and...More

Reviewed 11 March 2018

Please to be able to get the room when I needed it. I stay in the room in Greensboro in December.I really don't know what else you need for me to say. I have say everything I need to say about the hotel and the...More

Review collected in partnership with Extended Stay
Thank sheranm2018
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 12 March 2018

Sheran, thank you for taking the time to post a nice review of Extended Stay America. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks once more for allowing us to be of...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$86 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$86 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (6)
Room & Suite (6)
Dining (1)
Questions & Answers
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Posting guidelines
Room Tips
"go to Homewood Suites"
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"Please check the room first and then plan for stay"
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"If you have any issues with stairs, do not stay on an upper floor."
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"Do not get the first floor room. There are chances you may get burglarized."
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