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Extended Stay America - Charlotte - University Place

42 reviews
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Traveller (6)
Room & Suite (5)
Dining (1)
Overview
  • Excellent16%
  • Very good11%
  • Average11%
  • Poor21%
  • Terrible41%
2 Aug 2017
“First Timer”
12 Jul 2017
“Skip this Location!!!”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Charlotte - University Place
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)Write a Review
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1 - 5 of 42 reviews
Reviewed 18 October 2017 via mobile

This hotel is falling apart at the seams. Mold, broken appliances, dirty linen. I asked for some basic dishes which are supposed to come with the room. I’m sorry, we are out of cups, spoons, hairdryer, and pretty much anything else you could ask for....More

Thank OliveDog2011
Response from 00esa, Manager at Extended Stay America - Charlotte - University PlaceResponded 19 October 2017

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning and we regret the inconvenience they caused. This is not the type of service our hotel is known for, and we extend our apologies. Please...More

Hotel's Favourite
Reviewed 19 June 2017

Stayed at this hotel while I attending the NASCAR races. Very conveniently located on same road as the speedway, about 5 miles away. There are 2 Extended Stays in the same vicinity and this is the newer and better one. Very pleasant staff. Close to...More

Thank Paul S
Response from 00esa, General Manager at Extended Stay America - Charlotte - University PlaceResponded 21 June 2017

Paul, thank you for writing a wonderful review of our hotel. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America - Charlotte - University Place...More

Reviewed 7 September 2017 via mobile

Me and my family had the PLEASURE of staying at this Extended Stay and was immediately greeted by Tequishe and her manager who were accommodating and ensured we had a pleasant stay. The staff was nice and catered to ALL of my family needs. Tequishe...More

Thank tmaridavis
Response from 00esa, General Manager at Extended Stay America - Charlotte - University PlaceResponded 8 September 2017

Thank you for writing such a lovely review of Extended Stay America. We are thrilled to read about the great service you received from our staff and how their actions exceeded your expectations. Tequishe and the rest of the team will be pleased to hear...More

Reviewed 2 August 2017

We booked this hotel based on price, never having stayed at an Extended Stay America before. We are typically Hilton or Starwood customers but needed something cheap for a couple nights. I had not heard good things about this hotel and was not recommended to...More

Thank precious6871
Response from 00esa, General Manager at Extended Stay America - Charlotte - University PlaceResponded 3 August 2017

Please accept my apologies for not meeting your expectations and for the issues you and your family encountered. Your concerns in regard to our elevator have been addressed with our engineering team. Your comments have also prompted our management team to redouble our training efforts...More

Reviewed 12 July 2017

Someone entered into my room while I was away at a conference all day on the 4th of July and made numerous phone calls. The manager charged me 201.00 for this. I had a hard time getting my money fully refunded. One manager did a...More

Review collected in partnership with Extended Stay
Thank B2040TSkimberlyr
Response from 00esa, General Manager at Extended Stay America - Charlotte - University PlaceResponded 13 July 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

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Traveller (6)
Room & Suite (5)
Dining (1)
Hotel & Grounds (9)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Things to do
Tennis Court
Details
Price range
US$71 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$71 - US$107 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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