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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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247 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Charlotte/Matthews Hotel
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Showing 244: English reviews
Reviewed 4 September 2016 via mobile

Stayed here during vacation. The entire staff was amazing! The rooms were very clean. I really enjoyed the hot breakfast my check-in was really smooth I would definitely stay here again! Overall I love my stay ...it definitely stands up to the PLUS

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Helpful?
Thank Francisco Q
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Francisco, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Reviewed 2 September 2016

My stay at the BW Plus was awsome.The staff were friendly and courteous.Rebecca works the front desk was very helpful and polite. I definitely recommend this Hotel if youe in the Charlotte area.Also the House Keepers are very nice.

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Helpful?
Thank Damien J
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Damien, Thank you so much for your wonderful review! Your business is very important to us. Here at the BEST WESTERN PLUS CHARLOTTE MATTHEWS HOTEL we try our best to deliver a superior experience for you and other guests. Thank you staying with us and we hope to see you again the next time you are in the area....

Alexandria, United States
Reviewed 30 August 2016

Besides being rented a room that had evidence of a water leak and strong smell of mold/mildew, the sleep was great. The room was clean and the stay very courteous. I would stay there again providing repairs are made to satifaction.

Review collected in partnership with Best Western
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Helpful?
Thank Renee T
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Renee, Thank you for staying with us and for your review. We appreciate very much that you chose us as your Hotel of choice. We are in the process of renovating our Hotel and have been making necessary repairs. Please come back again when you are in the Matthews area. If you need to contact me, you can call...

Wilmington, North Carolina
Reviewed 24 August 2016

The staff at the Hotel were very helpful. I stayed for three nights and everybody was super friendly. Room was clean and Chiles next door. I would recommend this Hotel to friends and Family! The Breakfast had great variety! I had no issues while I was there. Keep up the great work!

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Helpful?
1Thank smithc1189
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking time out of your busy day to leave a such a wonderful review. We hope to see you again, the next time you are in the Charlotte/Matthews area! Sincerely, Chianti D Guest Relations Manager BEST WESTERN PLUS Charlotte/Matthews Hotel

Reviewed 23 August 2016 via mobile

Had my reservations when the price was cheap but it was a really nice hotel. The outside of the building makes it look old but the inside has alot of upgrades. Beds we're comfortable, wifi did fine, front desk service was friendly. When open my room door to check out, the aroma of bleach and other cleaning supplies we're lovely....

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Helpful?
1Thank Supabigg
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. We are in the process of renovating our Hotel. By telling us what you liked...

Dallas, Texas
Reviewed 8 August 2016

I've stayed at a lot of hotels across North America because I travel for a living. At first, I was optimistic because the last Best Western Plus I had stayed at was brand new. This hotel, however, is just old and worn out. Another reviewer said that everything "looked" clean but didn't "feel" clean. That's an excellent way to describe...

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Helpful?
Thank superoctave
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, We apologize for not meeting your expectations. We try to make every guest experience the best that it can be while you are staying with us. We are in the process of renovating our Hotel and we have retrained all our staff to make sure they understand the importance of paying attention to the specific needs of...

United States
Reviewed 3 August 2016

We were on vacation and booked the room for 4 nights. The representative who received us was pleasant and provided us with all the information we needed for our stay. The room was in ok shape. The microwave did not work, the dresser, night table and bathroom were dirty. We arrived very late so we went to bed and asked...

Review collected in partnership with Best Western
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Helpful?
Thank Jason C
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

North Carolina
Reviewed 12 July 2016

I stayed here to be morale support for my daughter who was interviewing for a job in the area. It was ok. Having a separate sitting area from the beds was a nice perk. It "looked" clean, but it didn't "feel" clean.It made me want to sleep in my clothes sitting up right in a chair. In general, the hotel...

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Helpful?
Thank PepsiPrincess
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

To our Valued Guest. We appreciate very much that you chose us as your Hotel of choice. We are in the process of renovating our hotel and we hope that chose to stay with us again in the future. Chianti D Guest Relations Manager Best Western Plus Hotel Charlotte Matthews

Reviewed 11 July 2016 via mobile

This hotel is so bad and so filthy that our entire group of 50 plus people ended up moving to another hotel. Some found mold in their rooms, cockroaches crawling up the wall, mold in the AC units. The black stuff on the carpets is probably mold too, spiders.... Of all the hotels I've stayed at during 7 months of...

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Helpful?
Thank Jason B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Greenville, North Carolina
Reviewed 4 July 2016

My family and I really enjoyed our visit to this hotel. Its location is great with restaurants surrounding the hotel; there's a great Buffalo Wild Wings across the street. As for the room, it was very clean and orderly. The beds are very comfortable. The flat-screen television is nice with plenty of channels to watch on high definition. The air...

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Helpful?
Thank Black0ut1983
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

To our Valued Guest. Thank you for your kind comments. We appreciate very much that you chose us as your Hotel of choice. In regards to the side doors. Do to the fire regulations and safety, the City has required us to keep the doors unlocked encase of an Emergency. Once again we Thank you so much for staying with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd N, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: €69 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte
Hotel Style:
#16 Best Value Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
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