We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN PLUS Charlotte/Matthews Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN PLUS Charlotte\/Matthews Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

240 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN PLUS Charlotte/Matthews Hotel
See the most recent reviews
Showing 237: English reviews
North Carolina
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 July 2016

I stayed here to be morale support for my daughter who was interviewing for a job in the area. It was ok. Having a separate sitting area from the beds was a nice perk. It "looked" clean, but it didn't "feel" clean.It made me want to sleep in my clothes sitting up right in a chair. In general, the hotel... More 

Helpful?
Thank PepsiPrincess
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

To our Valued Guest. We appreciate very much that you chose us as your Hotel of choice. We are in the process of renovating our hotel and we hope that chose to stay with us again in the future. Chianti D Guest Relations Manager Best Western Plus Hotel Charlotte Matthews More 

1 review
Reviewed 11 July 2016 via mobile

This hotel is so bad and so filthy that our entire group of 50 plus people ended up moving to another hotel. Some found mold in their rooms, cockroaches crawling up the wall, mold in the AC units. The black stuff on the carpets is probably mold too, spiders.... Of all the hotels I've stayed at during 7 months of... More 

Helpful?
Thank Jason B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Travellers are raving about these Charlotte hotels

Greenville, North Carolina
Level Contributor
179 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 4 July 2016

My family and I really enjoyed our visit to this hotel. Its location is great with restaurants surrounding the hotel; there's a great Buffalo Wild Wings across the street. As for the room, it was very clean and orderly. The beds are very comfortable. The flat-screen television is nice with plenty of channels to watch on high definition. The air... More 

Helpful?
Thank Black0ut1983
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

To our Valued Guest. Thank you for your kind comments. We appreciate very much that you chose us as your Hotel of choice. In regards to the side doors. Do to the fire regulations and safety, the City has required us to keep the doors unlocked encase of an Emergency. Once again we Thank you so much for staying with... More 

Prescott, Arizona
Level Contributor
162 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 3 July 2016

We have stayed at this place several times over the years, and although it is not the best run hotel I have ever stayed at, it still is rather nice. Very good breakfast; the staff is very helpful and friendly. Large rooms; good value.

Helpful?
Thank PaulL227
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again thank you so much and hope to see you on your return visit.... More 

Summerville, United States
1 review
Reviewed 28 June 2016

The dryer was not working. Most of the staff are polite. The breakfast is very good they actually cook eggs, bacon or sausage along with your regular cold breakfast such as cereal, yogurt. There are more quality hotels within a mile radius that have better amenities for a cheaper rate.

Review collected in partnership with Best Western

Helpful?
Thank Arron C
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More 

Myrtle beach, United States
2 reviews
Reviewed 22 June 2016

Wonderful Staff, very, very helpful. Locations to places to eat was excellent. Didn't have to drive to get something to eat but some food places could be found even down the road close. Check in and out was quick, no delays.

Review collected in partnership with Best Western

Helpful?
Thank Alvin H
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Alvin, Thank you for completing the survey regarding your recent stay at our property and also, Thank you for your kind comments. We appreciate very much that you chose us as your Hotel of choice. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping... More 

North Miami, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2016 via mobile

Doors on each end of the building always unlocked, anybody can enter; dryer in laundry area during our 3 day stay never repaired, we had to go out to dry our clothes; not enough trash cans, there's only one in front of the entrance door, but always full! The staffs are nice but where is the manager? Come on, Mr... More 

Helpful?
Thank Luis S
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Luis, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. In regards to the side doors. Due to the fire regulations... More 

Burlington, United States
1 review
Reviewed 1 June 2016

Worst Customer Service I have ever experienced with Front Desk Staff named Yami. She was extremely rude and unprofessional, needs a course in customer service. Plus the TV didn't work and it took four trips to the room until 12:45am to fix.

Review collected in partnership with Best Western

Helpful?
Thank Amy L
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Amy, We apologize for not meeting your expectations. We try to make every guest experience the best that it can be while you are staying with us. We are in the process of renovating our Hotel and we have retrained all our staff to make sure they understand the importance of paying attention to the specific needs of each... More 

Flint, MI
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 May 2016

We booked this hotel though a third party website and stayed one night. The price was very reasonable. The location was good. Close to shopping and restaurants, with a Chili’s in the parking lot. The lobby was large and clean with plenty of public space/seating. Check in was fast and friendly. The room was large and clean. We had a... More 

Helpful?
Thank Griswolds198
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More 

Bronx, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 May 2016

-Offered friendly, professional staff from the front desk to housekeeping. -Room was inviting with typical amenities (flat screen, bible, air conditioning, compact fridge, microwave, coffeemaker). -Non-smoking rooms available, however, I could tell if someone smoked near my room on first floor. -Needed to use conference room and without prior notice, accommodations were made. -Near a variety of eateries and on... More 

Helpful?
Thank SyJ J
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank-you for taking the time out of your busy schedule to share with us your experience at our Hotel, Best Western Plus Charlotte / Matthews, located in beautiful Charlotte NC. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us... More 

31 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (19)
Viewed
Bathroom (3)
Viewed
Room/Suite (6)
Viewed
Hotel & Grounds (5)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Hotel & Grounds (2)
Viewed
Bathroom (1)
Viewed
Room/Suite (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Dining (3)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Charlotte
Montclaire South
BEST WESTERN PLUS Sterling Hotel & Suites
Show Prices
Show Prices
Show Prices
East Forest
Fairfield Inn & Suites Charlotte Matthews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: €75 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, HotelsforEveryone, Odigeo, Priceline and Travelocity so you can book your BEST WESTERN PLUS Charlotte/Matthews Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Charlotte Best Western
Best Western Charlotte
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay