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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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261 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Raleigh, North Carolina
Reviewed yesterday NEW

It almost seems like they attempted to upgrade this hotel, but did what they can with a small budget. The bed seemed pretty new, but it was a brick with a small pillow-top on it. After a few hours of tossing and turning, I went to the front desk to see if I can change rooms, in hopes of finding...

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Helpful?
Thank Tony C
Wilmington, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 13 February 2017

My sixth visit to this location in last year, and once again it hits in the 99% range service wise. Some minor problems, a film crew was holding a noisy business meeting in the dining room area and was very noisy, and one of the crew occupied the room next to mine and was constantly opening and closing the door...

Review collected in partnership with Best Western
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Thank gigoodies
About Hotel's Favourite Review
Ringwood, New Jersey
Reviewed 1 week ago

This was the last night on the road after a week of traveling and it was a great stop! Everything was perfect! And it was one of the cheapest places that I stayed at! The room was nicely decorated and very clean. The service was excellent!

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Thank Quality4122
Kam P, General Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

We greatly appreciate the Best Western Plus CharlotteMatthews as your second home. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back...

Haslett, Michigan
Reviewed 2 weeks ago

We have stayed in better Beat Western motels. The room we got was about the quality of a motel 6 and to label this as a BW Plus is a joke. We were very disappointed and would not recommend this motel.

Review collected in partnership with Best Western
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1Thank Richard W
Kam P, Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

Youngstown, Ohio
Reviewed 3 weeks ago

Stopped at this location as a half way point between Youngstown and Orlando - great place! Chili's next door let us get yummy food to go and hang out in the room after driving all day. AC worked great, big bathroom sink area to get ready, and the breakfast area was set up very nicely. The BF enjoyed a good...

Review collected in partnership with Best Western
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Thank Pamela B
whiteville, United States
Reviewed 3 weeks ago

the guest clerk I could not understand what they were saying. The bed was hard and uncomfortable, but everything else was nice and clean. The refrigerator didnt get as cold as it should have. the room was nice and clean and the location was very convenient.

Review collected in partnership with Best Western
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Thank jewelld2017
Pawleys Island, South Carolina
Reviewed 3 weeks ago

I had a call a day before my confirmed reservation saying a was a no show for hat day and would be charged $55.00. Luckily I kept a copy of my reservation to say I did not have a reservation for that night. It was credited but it still was something I worried about. The rooms are so-so...I would say...

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Thank Travelgalle
Apex, North Carolina
Reviewed 14 March 2017

We had a very pleasurable time, everything was clean and well cared for. The staff was very friendly and professional. I would stay there again if I need to stay in Charlotte, NC. Breakfast was well stocked.

Review collected in partnership with Best Western
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Thank X4441NMjoyb
North Wilkesboro, North Carolina
Reviewed 13 March 2017

Had to attend some classes. Nice hotel expecially for the price. They had a decent breakfast a nice little workout room end very nice staff. If you're looking for a good place to stay not a bad choice at all.

Review collected in partnership with Best Western
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Thank V9011WYbarrys
West Palm Beach, United States
Reviewed 13 March 2017

The rooms have brand new contemporary furniture and very elegant new carpet. Looks like it went through a major renovation recently. It's a five star experience for a fraction or price. I will definitely recommend.

Review collected in partnership with Best Western
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Thank armaang2017

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd N, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: €80 - €130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Charlotte Best Western
Best Western Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a small fan.”
199tonyc, 24 Apr 2017 | Read review
“Don't stay here”
shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
Black0ut1983, 4 Jul 2016 | Read review
5 of 5