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Extended Stay America - Charlotte - University Place - E. McCullough Dr.

43 reviews
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Room & Suite (7)
Dining (1)
Pool & Beach (1)
Overview
  • Excellent16%
  • Very good13%
  • Average4%
  • Poor23%
  • Terrible44%
9 Aug 2017
“Not as expected”
8 Jul 2017
“WEARY TRAVELLER”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Charlotte - University Place - E. McCullough Dr.
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (43)Write a Review
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1 - 5 of 42 reviews
Reviewed 2 weeks ago via mobile

After 15 hours in traffic on the road was referred to this hotel. Front Desk attendant outside smoking when we arrived. Not so much of a problem. Go to third floor, no elevator, holes in ceiling. Inside room disaster, not sure when cleaned but pulled...More

Thank Soncerie C
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 2 weeks ago

Thank you for being our guest and for taking time to leave feedback. We apologize for disappointing experience. This is not the type of impression we like to leave on our guests. If you are still in doubt regarding your bill, please contact our General...More

Hotel's Favourite
Reviewed 2 June 2017

everything from rooms being clean to customer service . rates were very reasonable. location was 5 minutes from charlotte speedway. Hotel staff was super helpful on where to find resturants, Costco, grocery stores in nearby areas.More

Thank dw063996
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 3 June 2017

Thank you for staying at Extended Stay America - Charlotte - University Place - E. McCullough Dr. We are thrilled to read you not only loved our convenient location and outstanding hospitality but also found us to be a great value. We look forward to...More

Reviewed 4 weeks ago

took 20 minutes for front staff to arrive; rat eaten, stained mattress; no elevator and front lobby is between first floor at back of building and 2nd floor so you have to park in back to access 1st floor and go up stairs to second...More

Review collected in partnership with Extended Stay
Thank thomaskT4008CW
Response from 00esa, Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 11 September 2017

Our family booked a room at this hotel as we were evacuating from Irma. We arrived in the middle of the night (around 3:00 am), and Iman at the front desk was incredibly kind and helpful with our check-in. She noted that due to the...More

Thank Nicole E
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 13 September 2017

Nicole, please accept my apologies for the cleanliness issues you and your family encountered in your room. I have shared your concerns with my housekeeping team as well as our pest control service to take the necessary action immediately. We regret the inconvenience this caused...More

Reviewed 22 August 2017

My husband and I were in town for 1 night to attend an event at the nearby UNC, so we though this would be OK for 1 night. The location is very close to the university, which made it convenient. We checked in at 6:15pm...More

Thank mbb258
Response from 00esa, General Manager at Extended Stay America - Charlotte - University Place - E. McCullough Dr.Responded 24 August 2017

We sincerely apologize for the situation you described and regret the inconvenience caused due to noise which disrupted your sleep. You deserved a comfortable and stress-free stay, we are extremely sorry we failed in doing so while you were here. Be assured your concerns have...More

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Room & Suite (7)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (4)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$71 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$71 - US$92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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