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Courtyard Charlotte Airport North

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Courtyard Charlotte Airport North
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328 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Charlotte Airport North
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Showing 324: English reviews
Reviewed 11 April 2016 via mobile

We stayed here twice between connecting flights..would highly recommend this hotel! Beds are very comfortable, room is spacious and bathrooms are ample in size. Staff are helpful. Best service came from Crystal at the Bistro - STELLAR! It was late right before closing but one would never know by service with a smile attitude!

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Helpful?
Thank Staci C
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for the review and the kind words regarding our staff. We appreciate your time reviewing the hotel and will use your words to continue encouraging our team. Thank you again, we look forward to your next visit to Charlotte.

Camas, Washington
Reviewed 9 April 2016

As a hotel, this place deserves a 5-star rating. Rooms are clean and comfortable, staff is friendly and courteous, but I am only giving it a 3 star, because Marriott pitches how they cater to business travelers and if I were traveling on business I would not pick this place. For example most hotels that charge high rates at least...

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Helpful?
1Thank Tom S
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for taking the time and reviewing our hotel. We appreciate your feedback a great deal. I can appreciate your comments and find them insightful. Many of our guests prefer having a variety of options available at the Bistro and not limited to a buffet. We also provide the option at time of booking to include breakfast in the...

Reviewed 4 April 2016 via mobile

The rooms very nicely furnished as was the lobby and bistro area. The room we had on ground floor had a sliding glass door but a miniscule porch w no outdoor furniture to sit on that was so close to bramble bushes u cld nt help but get pricked.. And i personally prefer to chose when that happens to me...

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Helpful?
Thank TERRI LYNN R
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for taking the time to review your recent visit. We appreciate the feedback as it helps us train the staff and make decisions regarding changes to the property. Thank you again.

Blue Springs, Missouri
Reviewed 30 March 2016

We were "stuck" in Charlotte overnight due to flight issues. We were tired, hungry and not in the best of moods. The people who helped to make our stay great that night were Mark and Maria who were staffing the café. Both were extremely, kind, patient and hospitable. Thanks Mark and Maria for making a bad situation easier to deal...

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Helpful?
Thank Mary Ann S
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thanks for the review and the kind words for Mark and Maria. They are great examples of our fine staff and will make sure I let them know that they made a great impression. Thank you for sharing your experience and hope to see you again without being "stuck".

Pittsburgh, PA
Reviewed 26 March 2016

No major complaints about this property. It is a well-kept Courtyard that has everything Courtyards have. Location is the key to this place. It is 5 minutes from CLT so it is ideal for an overnight layover or a place to be strategically located for one of those crack of dawn flights. The food at the Bistro was good. Service?...

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Helpful?
Thank PaTraveler176
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for the review. We appreciate the feedback and will share it with the staff. I appreciate the kind words about the food, drivers and front desk staff. I will take the opportunity to apologize for not delivering the service levels in the Bistro that both of us expect. We have some great people and believe strongly that we...

Reviewed 25 March 2016 via mobile

I was lucky enough to stay here on points via my father. I had an early flight the next morning and this location offered a shuttle to get to the airport free of charge. This was absolutely wonderful. The girl that checked me in was very professional. I got a room located on the first floor, which I personally don't...

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Helpful?
Thank Cassaundra T
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for your feedback and review of your most recent visit. There is a lot to share with the team and emphasize during our training meetings. I apologize if there was a sense that the room was not cleaned to your satisfaction, but as stated before, your feedback will help us improve. Thank you again.

Cape Coral, Florida
Reviewed 18 March 2016

This hotel is not far form the airport which is nice. My shuttle driver was beyond nice and she also drove me to dinner after I checked in The staff were very helpful and friendly. This has an updated lobby area but the rooms are one update behind. They are still comfortable and clean though. On my next visit to...

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Helpful?
Thank Charles1019
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for your review and feedback about your recent visit. We appreciate your kind words about our staff. I am impressed with your sense of adventure in walking back to the hotel, please, next time please have us pick you up. We look forward to your next visit and thank you again.

Anaheim, California
Reviewed 17 March 2016

I forgot to check the shower and left about $80.00 worth of product. Two hours after I left I called back and spoke with a lady and she said they would call me if they found it. Well I thought that was a funny statement (if they find it)? Well I waited to the next day and I called back....

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Helpful?
Thank MsGwathney
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

I apologize for not responding in a more helpful manner. I will take responsibility and offer to assist you further. I am the General Manager and can be reached at the hotel phone number of 704.319.9900, please ask for me. Lost and found can be frustrating. The hotel finds many items that are left behind. I apologize for clearing the...

Albuquerque, New Mexico
Reviewed 15 March 2016

I travel for a living and stay at Marriott Hotels almost exclusively, mainly because I like the consistency and customer service. I stayed at this Courtyard recently for an overnight stay before flying the next morning. The location is perfect, just a couple of minutes from the hotel, and the airport shuttle meant that I could return my car a...

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Helpful?
2Thank SoftwareGeek12
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for sharing the details from your recent visit. The hotel did experience some technical problems with the WiFi and is operating much better. The hotel is also working towards additional improvements as well, understanding the importance of good WiFi access. Thank you again for your review. We appreciate it a great deal. I look forward to your next...

Culleoka, Tennessee
Reviewed 15 March 2016 via mobile

There is nothing worse than checking in after midnight....unless your key card does not work and you have to return to the lobby...TWICE! The young lady at the counter was calm and helpful while she typed endlessly to get me a different room 3rd try...in the room. The plug for the phone charger should stay in the outlet...not this room....

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Helpful?
Thank PioneerTW
Brad K, General Manager at Courtyard Charlotte Airport North, responded to this review

Thank you for sharing your recent experience. We will investigate thoroughly to see what went wrong with our planning process. I apologize for the inconvenience and frustrations we caused. I was happy to hear that our desk agent was calm and did her best, we need to make sure she has the support and benefit of better pre-planning. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Charlotte Airport North

Address: 2700 Little Rock Rd, I-85 & Little Rock Rd, Charlotte, NC 28214-3021 (Formerly Courtyard Charlotte Airport)
Region: United States > North Carolina > Charlotte
Price Range: €116 - €167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Airport North 3*
Number of rooms: 148
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Also Known As:
Courtyard By Marriott Charlotte Airport Hotel Charlotte
Courtyard Charlotte Airport
Charlotte Courtyard
Charlotte Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Airport North staff and other travellers.
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Basseterre, Saint George Basseterre, Saint Kitts and Nevis
over a year ago
Merrick, New York
7 months ago

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Questions? Get answers from Courtyard Charlotte Airport North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the new building...not the older building”
 of 5 bubbles PioneerTW, 14 Aug 2016 | Read review
“Ask for ground floor near back for a separate entrance and plenty of parking, but not facing highway.”
 of 5 bubbles Cpate001, 20 Jul 2016 | Read review
“Do not stay here if you plan to work as the wifi is not adequate for business travelers.”
 of 5 bubbles scansafatiche, 24 Jun 2016 | Read review
“Rooms are very nice, comfy mattresses and pillows, balcony a plus.”
 of 5 bubbles 720stacyj, 23 Jun 2016 | Read review
“I would ask for a room with a balcony.”
 of 5 bubbles teresap211, 14 Jun 2016 | Read review
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