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Aloft Chapel Hill

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Aloft Chapel Hill
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411 Reviews from our TripAdvisor Community

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Showing 407: English reviews
Columbia, Missouri
Reviewed 3 June 2016

I stayed here for two nights for a business trip. The staff were new and they couldn't find my Hilton rewards number upon check-in. I had to find it and I'm still not sure they added it to the account, as I've yet to receive credit for my two night stay. The funny thing, Hilton doesn't list this as a...

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Helpful?
Thank Nick P
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good Afternoon Nick. Thank you so much for choosing the Aloft Hotel by Starwood. I am sorry that the staff had issues with your rewards number. If you find that you have an SPG (starwood) number as aposed to a Hilton number, I will be happy to award the account SPG points for the stay. Have a wonderfull day and...

Atlanta, Georgia
Reviewed 24 May 2016

I stayed at the Aloft hotel on a work trip last month. I'd heard good things about it from some colleagues which was why I stayed there. The hotel had a somewhat trendy vibe but looked a little worn in the common areas. The room itself was comfortable enough. Attending training all day left little time for me to be...

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Helpful?
Thank Vernell C
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good afternoon Vernell, I am glad that you chose our hotel based of your colleagues recommendation but am sad to read that we did not live up to there nor your expectations. I am so sorry that you had issues with another guest and their persistent barking dog. We try our best to make sure all dogs stay on the...

Los Angeles, California
Reviewed 23 May 2016

When my friends and I arrived check-In at the hotel was a breeze - the staff was very helpful and on top of their game. After we settled into our rooms, we found everything that we needed, although the appliances (e.g. the remote and the phone were a bit weird - the hotel could have stuck with something a bit...

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Helpful?
Thank Brian C
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good afternoon Brian. WOW thanks for the great review. I'm so glad that you found our facility clean and our staff accommodating. I'm sorry the size of our room was not to your liking. Next time you are in please ask about our deluxe rooms that offer a larger floor plan. Be Well

Reviewed 23 May 2016

First time at Aloft hotels. It was small room, with large windows looking at the street ( I had to keep the curtain down all the time). The accommodation is pretty minimal. I was attending an event in the University, so spent the time only during night time. Great coffee in the room. The convenience store in the first floor...

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Helpful?
Thank Noosha N
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good afternoon. Thank you for choosing our hotel during your visit to UNC. The Aloft brand can be a bit minimalistic in style, but hopefully we make up for it with our friendly and warm-welcoming staff. I hope we see you on your next trip.

Reviewed 17 May 2016

The Aloft at Chapel Hill is quite conveniently located when you are visiting the UNC campus. Has a very good service and the rooms are quite comfortable. Silent AC, big desk and sofá. You will certainly enjoy if you are on business.

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Thank Alejandro d
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good afternoon, Thank you so much for taking the time to review our hotel. We really do enjoy seeing our business travelers on a weekly biases. I'm so glad that you found our accommodations comfortable. We cant wait to see you on your next trio. Be well

Seminole, Florida
Reviewed 16 May 2016

We liked the hotel. The room was neat and clean and the beds were comfortable. The ceiling did look like there had been a leak and the shower floor water did not drain properly. The staff were not friendly at all. There was not a smile on any staff members face. There was no Hello or Good Bye greeting or...

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Thank duckdad19
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good morning Duckdad. Thank you so much for this eye opening review. I am glad you enjoyed your stay; however, concerned regarding the lack of joyfulness perceived by the employees. I will definitely work with our team leaders and see what can be done to liven up the staff. I want this hotel to be a fun and enjoyable place...

copelandhill
Reviewed 9 May 2016

We stayed at aloft May 7-8, 2016. For one night the charge was $309 plus tax plus parking. When we arrived we were directed to a bank parking lot across the street because the hotel car park was full. The lobby is filled with very loud music reverberating on concrete floors. You can barely talk to the staff at the...

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1Thank Copelandhill
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Good Afternoon Copelandhill, Thank you for taking the time to voice your concerns with the hotel. I understand that the Rate for hotels in the market was abnormally high due to graduation weekend. This time of year, hotels in the area will always be priced higher than AVG. I'm so sorry the hotel design did not meet your expectations. The...

New York City, New York
Reviewed 5 May 2016

Great location if you are on a college trip to UNC or Duke. Next to a shopping mall so you have some nice options for dining/breakfast a few steps away literally. Staff is quite attentive and helpful. We stayed here for 3 nights and asked for a mini fridge, which they were able to provide despite it is not among...

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Thank NYC_photography
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Thank you so much NYC for reviewing our hotel. I am so glad that you and your family had a wonderful stay. It means so much to my staff and I when we can have such a positive impact on our guest. Thank you and be well

Dumbarton, United Kingdom
Reviewed 2 May 2016

We had a lovely time here, we spent seven nights here on holiday and had a wonderful time, beds were so comfy and clean, maid service brilliant, food really good and many thanks to Cheyrl who made our breakfasts most mornings, Also would ike to thank the kind and very helpful reception staff, especially Kimberley, Cherri, and bar staff Val...

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Thank patberniecasey67
Brian H, General Manager at Aloft Chapel Hill, responded to this review

PatB, Thank you so much for your kind words regarding our staff. It can be very difficult to find genuine employees who take pride in serving others. Thank you so much for choosing our hotel and we look forward to having you as our guest in the future.

Reviewed 25 April 2016 via mobile

I loved the location of this hotel, it made our campus visit more enjoyable but....there were a couple of things that I felt could be improved. The first issue was housekeeping, unfortunately they did a mediocre job. I left a piece of trash on the floor of the bathroom that stayed on that floor the three nights I stayed there,...

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Helpful?
Thank Terry D
Brian H, General Manager at Aloft Chapel Hill, responded to this review

Thank you so much for your review. I am so sorry with the issue regarding housekeeping. I will get with the staff and ensure that our stay over cleaning process is reviewed and updated. Be well

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Chapel Hill is by UNC's Campus, area universities, Research Triangle Park, and RDU Airport. Our hotel has 1,600sq ft of meeting/event space, free wifi, an indoor pool, and w xyz, a bar/lounge. ... more   less 

Additional Information about Aloft Chapel Hill

Address: 1001 S Hamilton Rd, Chapel Hill, NC 27517-4409
Region: United States > North Carolina > Chapel Hill
Price Range: €106 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Chapel Hill 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Aloft Chapel Hill Hotel Chapel Hill
Aloft Chapel Hill North Carolina
Hotel Style:
#9 Family Hotel in Chapel Hill
#10 Business Hotel in Chapel Hill
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Questions & Answers

Questions? Get answers from Aloft Chapel Hill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are nice.”
 of 5 bubbles KevinHoman1964, 15 Nov 2016 | Read review
“All rooms are about the same, for quieter rooms, go farther from the elevator.”
 of 5 bubbles citygirlpz, 11 Nov 2016 | Read review
“Ask to be in the front of the building, where it is quieter.”
 of 5 bubbles GSimmons03, 14 Jun 2016 | Read review
“Not an issue”
 of 5 bubbles alejandrod559, 17 May 2016 | Read review
“rooms on the south side are quieter”
 of 5 bubbles patberniecasey67, 2 May 2016 | Read review
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