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I stayed for 2 weeks and wanted to extend my stay. They said I have to check out because other people will be checking in. This is after I was told by the Manager that it would be no problem for me to do the...More
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 4 weeks ago
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to...More
I had the good fortune to select this property for my family when they travel to the Research Triangle area. We had a large group and rented several suites. Everyone in our group commented about the professionalism of the staff and the impeccable cleanliness. One...More
Thank Kelly J
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 6 March 2018
Kelly, thanks for recommending Extended Stay America and for the feedback. We are delighted to read you received an excellent service from our staff and that you were impressed with our clean facilities. Your praises have been shared with the entire team for exceeding your...More
Would not recommend.....
Check in receptionist friendly, but uniform shirt stained and dirty. Front desk personnel are not always available and are replaced by a sign and bell.
Booked through Priceline, required To put credit cad deposit for $100 at check in.
Priceline rated as...More
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 1 September 2018
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not...More
This extended stay America is the worst and horrible.very poor maintenance. Stinking smell, horrible carpets, worst towels etc. I stayed in other extended stay America hotels. I never had this kind of experience.More
Thank Sundar Lal C
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 13 August 2018
Please accept our apologies for the issues you experienced in your room. We take great pride in the service, cleanliness and maintenance of our hotel, and we are sorry we fell short in your case. Rest assured, your feedback has been shared with the concerned...More
This review is intended to give attention to the wonderful service we received by the staff that welcomed us at the beginning of my family's stay, including Keisha, Vernard and Ernestine, who were all very pleasant to work with.More
Response from 00esa, Manager at Extended Stay America - Raleigh - Cary - Harrison Ave.Responded 27 July 2018
Thank you for sharing your gracious feedback about the outstanding service you received from Keisha, Vernard, and Ernestine. Reviews like yours mean the world to our associates, and we will share your compliments with them. It was a pleasure having you as our guest, and...More