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Comfort Inn & Suites Brevard

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2228 Asheville Hwy, Brevard, NC 28712-7676
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (45)
Room & Suite (77)
Dining (30)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 22/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Inn & Suites Brevard
Updated 22/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 5 hotels in Brevard
Location
Cleanliness
Service
Value
The Comfort Inn & Suites Brevard can be found nestled in the mountains of NC near Brevard College and at the Entrance of Pisgah Nat'l Forest in the Land of the Waterfalls Hotel features include a heated outdoor pool, fitness center, free local phone calls, wireless internet access, and a complimentary Express Start breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads and pastries. We have also created the world's best tasting cinnamon roll. Guest Rooms feature one King or two Queen beds. Visit Brevard, NC and stay smart at the Holiday Inn Express Hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Photo copier / fax In business centre
Non-smoking hotel
Parking
Wifi
Breakfast available
Complimentary tea
Snack bar
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Telephone
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Languages Spoken
English
315Reviews1Q+A63Room tips
Traveller rating
  • 143
  • 85
  • 48
  • 25
  • 14
Time of year
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Popular mentions
Joy K wrote a review Aug 2020
Kenova, West Virginia26 contributions8 helpful votes
We were expecting things to be different with Covid-19 but feel things could have been better. We also experienced no soap for the bathroom sink and shower. We were given more shampoo to use. You would think they would have gone to the Dollar General to purchase soap for guests! Also, there is no housekeeping unless you request it. We stopped by the front desk every evening to get clean towels, washcloths, shampoo and coffee products for the room. The second day, they had soap but you only was able to get 1 bar. The young man serving breakfast was not friendly or helpful at all. For 2 mornings we were served a cheese omelet, 1 biscuit and yogurt. We asked for a 2nd biscuit one morning and was told no!!!! We couldn't believe his response. The 3rd morning was 1 biscuit and
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Date of stay: August 2020
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 7 Sep 2020
Hi Joy K, Thank you for sharing feedback about your recent stay. It’s great to learn that you appreciate the cleanliness standards of our room. We make sure your hotel experience is customized to your needs. I am sorry to learn that we fell below par due to the closure of our hotel features, limited breakfast choices, and temporary cessation of our room service. In response to the COVID-19 situation, we have made modifications to a few of our Brand Standards. We have a keen understanding of what accommodating services is all about to maintain customer happiness. I have shared your comments with the hotel management for review. I am confident the steps taken will help us thrive where we fall short. Again, thank you for sharing your thoughts and concerns. We hope to create more positive memories with you when your travels bring you back to the area. Best, Zel N. Case Manager IHGService
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sageone51 wrote a review Aug 2020
Sumter, SC150 contributions41 helpful votes
This hotel offered anything but the hospitality that we are used to, at HI. It began at the front desk, when we asked if there was a list of local restaurants. Our response was. "I sure don't have one but since I am local, I am your best bet, for recommendations." We thought we would just look in the phone book, in the room....nope - no phone book. Our room had apparently been serviced but the tile area, just inside the door, had spills, that had not been mopped up and there was a hair, in the sink. The beds were comfortable and we were exhausted, so we slept well. Breakfast was a no go, no juice, instant eggs, that were cold, hard biscuits with congealed sausage gravy, all served by a young man, who although cordial, felt the need to wear his jeans, so we had to see about
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Date of stay: August 2020
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 29 Aug 2020
Hello sageone51, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn that your check-in and breakfast experience fell below expectations. Along with your observations about the level of cleanliness of the room, I have shared your comments with the hotel management. I am positive that the measures that will be taken will avoid similar issues from reoccurring in the future. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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williammZ9726CG wrote a review Jul 2020
Longwood, United States2 contributions
We had a reservation and arrived at this Holiday Inn Express at around 5:30pm on a Thursday after driving over 8 hours from Florida only to be told that our room wasn't ready for us to check in. I get that it happens, but the hotel didn't seem full so I'm not sure why they wouldn't have a clean room ready well after the 3pm check-in time? Unfortunately, the A/C in the lobby was not working (but was being repaired, in fairness), so we had to sit in the hot, steamy lobby for a bit before we could get to a room to relax after a long drive - and there was a group of guests who were standing/congregating in the lobby, none of whom were wearing masks (despite having been told that there was a mandatory mask requirement when we called) - which wasn't ideal either. No real apologies
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Date of stay: July 2020
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 3 Aug 2020
Hi williammZ9726CG, I am glad you got in touch with us about your recent stay. Thank you for your business and for choosing our hotel for your lodging needs. I appreciate your remarks on our comfortable and clean room. We have a keen understanding of what accommodating services is all about to maintain customer happiness and satisfaction. I am sorry we fell short of making your overall hotel encounter faultless because of the level of check-in service you received, the lobby HVAC system, limited in-room amenities, breakfast process, and uneasiness caused by some of our guests and employees not wearing protective masks. Kindly know that we did not intend to disregard the best practices and safety procedures. We follow restrictions surrounding the Covid-19 for preventive measures. We appreciate your feedback as it will help us improve our guest satisfaction experience. I have shared your valuable comments with the hotel management, and I trust they will take proper steps to ensure that neither you nor any other guest has a similar experience. Thank you again for making us aware. We hope you can give us a chance to regain your trust and provide you with a desirable hotel experience. Best, Zel N. Case Manager IHGService
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Joyce S wrote a review Jul 2020
Boardman, Ohio3 contributions
Beds-comfortable ✅ Pillows-comfortable ✅ Breakfast-👎 Pool not open in July/-???? We were told “we’re waiting for the rainy season to end, again-?????? If you’re coming to Brevard, pick another hotel to stay at.
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Date of stay: July 2020
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Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 2 Aug 2020
Hi 314joyces, I am glad you left feedback. Thanks for giving us a try! We are determined to give efficient and frictionless experiences to all our guests, but I read that there were hiccups that made this less of being one. I am sorry to learn about your disappointments regarding the pool and breakfast. We continuously strive to provide 100% satisfactory stays to our guests and I've looped in management about your comments. I am confident that they will take this seriously should there be plans for future improvements. I'm glad you found our bed and pillows comfortable. I hope you give us another chance to turn things around. Cheers, June A. Case Manager IHGService
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krissybee1979 wrote a review Jun 2020
Wilmington, North Carolina1123 contributions119 helpful votes
Everything was great with checking. Our room is clean and very comfortable beds. They have grab and go breakfast right now because of covid, but usually a good selection. It’s close to several area attractions, right near several waterfalls, fishery, several restaurants, Walmart. Great location!
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Date of stay: June 2020
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PRICE RANGE
US$101 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites brevard, holiday inn brevard, brevard holiday inn, holiday inn express brevard
FORMERLY KNOWN AS
Holiday Inn Express Hotel & Suites Brevard
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBrevard
NUMBER OF ROOMS
63
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