Comfort Inn & Suites Brevard
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2228 Asheville Hwy, Brevard, NC 28712-7676
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (77)
Dining (30)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 22/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Inn & Suites Brevard
More questions?
Updated 22/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 5 hotels in Brevard
Location
Cleanliness
Service
Value
The Comfort Inn & Suites Brevard can be found nestled in the mountains of NC near Brevard College and at the Entrance of Pisgah Nat'l Forest in the Land of the Waterfalls Hotel features include a heated outdoor pool, fitness center, free local phone calls, wireless internet access, and a complimentary Express Start breakfast. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads and pastries. We have also created the world's best tasting cinnamon roll. Guest Rooms feature one King or two Queen beds. Visit Brevard, NC and stay smart at the Holiday Inn Express Hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Photo copier / fax In business centre
Non-smoking hotel
Parking
Wifi
Breakfast available
Complimentary tea
Snack bar
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Telephone
Iron
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English
Location
Full view
314Reviews1Q+A62Room tips
Reviews
Traveller rating
- 142
- 85
- 48
- 25
- 14
Time of year
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Selected filters
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Popular mentions
Upon checking in to the Holiday Inn Express and Suites in Brevard last night, neither the male behind the desk, nor the female employee standing outside the plexiglass check-in desk, were masked for public health, nor appeared to have one anywhere near them. When asked if they had masks, they said “no.” He proceeded to explain the guests had taken them all, not realizing I was asking if HE had a mask. We were appalled at the apparent lack of care or understanding about safety protocols and felt deeply concerned that the hotel was not taking safety precautions seriously. It was far too long a drive to go home, so we chose to stay the night after wiping everything down in the room with disinfectant. When we left this morning, we passed at least FOUR unmasked employees. Two were in an alcove past the common area (ice machine?) and two were standing at the desk. Two were without masks entirely, and two were wearing them sloppily at their chin. We are furious that we feel our health was in danger staying at this hotel, feel the hotel was barely following the state mandated rules and will be contacting IHG Corporate ASAP. Stay away at all costs. We have a photo of the male employee on the first night and will be submitting that as well.…
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 27 Dec 2020
Hello D3429ABamyp, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the lax observation of health protocols by the staff. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Best Regards, John O Case Manager IHGService
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The man who checked us in seemed overwhelmed even though there was just us and one other person checking in. When he handed me my room keys, he shouted out my room number - huge security breach. Then when the keys didn’t work and I went back to the front desk, he told me I would have to wait five minutes for new keys. Again, he seemed overwhelmed. We were staying several nights and the next day when we came back after sightseeing our keys had stopped working. Went to the front desk to see what was going on. This time there was a different guy there who told me “there must be a ghost in the machinery.” New keys. No apology. The breakfast setup in inefficient and the young man working the breakfast area could not be less interested in his job. We got breakfast the first morning but it was pretty disgusting and went in the trash. We ate breakfast out the rest of the time. Bathroom was disgusting. Dirt and hair caked in the air vent. Dirt caked in the corner of the floor near the shower. Internet was down most of the time we were there. I asked a few times what the status was but no one knew or seemed to care. I would not stay in this location again, nor would I recommend it to anyone.…
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 15 Nov 2020
Hi Carlyle688, I am glad you got in touch with us about your hotel encounter. Thank you for choosing our hotel for your lodging needs. Your favorable rating on the aspect of Sleep Quality is appreciated. We aspire to go above and beyond to ensure all of our guests experience a pleasant stay. I am sorry you had a challenging time with us due to the level of customer service you received from the front desk team, your room key issues, the internet, and your dining experience. I also recognize the uneasiness you encountered with how we handle procedures surrounding the cleanliness standards of our rooms. I understand these events have had such an impact on your experience. Your feedback is appreciated as it will help us improve our guest satisfaction experience. I assure you we will work with the relevant team to enhance the services in everything we do and strengthen our commitment to the guidelines on rigorous cleaning. Thank you again for bringing your concerns to our attention. We hope to have the chance to prove our commitment to delivering our brand standards at its finest. Warmest regards, Zel N. Case Manager IHGService
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Very clean and comfortable. Staff was accommodating. Joshua printed out our boarding pass as a convenience as their guest computer was broken. I would definitely stay there again. The only downside is the location. Only fast food in the area.
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Date of stay: October 2020Trip type: Travelled with family
Helpful
The front staff went out of their way to take care of us during our recent stay. Kudos to the day shift employees! The beds were comfortable and we got a great night of sleep. I didn’t see the breakfast in the morning, but we were looking forward to a nice coffee downtown. Never did see the elusive white squirrel!
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
We were expecting things to be different with Covid-19 but feel things could have been better. We also experienced no soap for the bathroom sink and shower. We were given more shampoo to use. You would think they would have gone to the Dollar General to purchase soap for guests! Also, there is no housekeeping unless you request it. We stopped by the front desk every evening to get clean towels, washcloths, shampoo and coffee products for the room. The second day, they had soap but you only was able to get 1 bar. The young man serving breakfast was not friendly or helpful at all. For 2 mornings we were served a cheese omelet, 1 biscuit and yogurt. We asked for a 2nd biscuit one morning and was told no!!!! We couldn't believe his response. The 3rd morning was 1 biscuit and gravy. Cold cereal,oatmeal and grits was offered but you felt like they didn't want to give you anything extra. Bananas and apples were available 2 of the 3 mornings. Pool and gym was closed. Room was nice and ours was clean.l Appeared to have been recently remodeled.…
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
Room Tip: Our room was by a storage room so it was very noisy with staff going in and out of it.
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Helpful
Response from IHG Service, Owner at Comfort Inn & Suites Brevard
Responded 7 Sep 2020
Hi Joy K, Thank you for sharing feedback about your recent stay. It’s great to learn that you appreciate the cleanliness standards of our room. We make sure your hotel experience is customized to your needs. I am sorry to learn that we fell below par due to the closure of our hotel features, limited breakfast choices, and temporary cessation of our room service. In response to the COVID-19 situation, we have made modifications to a few of our Brand Standards. We have a keen understanding of what accommodating services is all about to maintain customer happiness. I have shared your comments with the hotel management for review. I am confident the steps taken will help us thrive where we fall short. Again, thank you for sharing your thoughts and concerns. We hope to create more positive memories with you when your travels bring you back to the area. Best, Zel N. Case Manager IHGService
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PRICE RANGE
US$101 - US$240 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites brevard, holiday inn brevard, brevard holiday inn, holiday inn express brevard
FORMERLY KNOWN AS
Holiday Inn Express Hotel & Suites Brevard
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsBrevard
NUMBER OF ROOMS
63
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Claim Your Listing Frequently Asked Questions about Comfort Inn & Suites Brevard
Which popular attractions are close to Comfort Inn & Suites Brevard?
Nearby attractions include The Hub and Backcountry Outdoors, featuring the Pisgah Tavern (0.5 km) and Allison-Deaver House (0.8 km).
What are some of the property amenities at Comfort Inn & Suites Brevard?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Comfort Inn & Suites Brevard?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Inn & Suites Brevard?
Guests can enjoy free breakfast, complimentary tea, and a snack bar during their stay.
Is parking available at Comfort Inn & Suites Brevard?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Inn & Suites Brevard?
Conveniently located restaurants include Sora, Hawg Wild Bar-B-Que Co, and Dolly's Dairy Bar & Gift Shop.
Are there opportunities to exercise at Comfort Inn & Suites Brevard?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Inn & Suites Brevard?
Yes, self serve laundry and a washing machine are offered to guests.
Are there any historical sites close to Comfort Inn & Suites Brevard?
Many travellers enjoy visiting Transylvania County Courthouse (4.7 km) and Allison-Deaver House (0.8 km).
Is Comfort Inn & Suites Brevard accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.