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Traveller (71)
Room & Suite (18)
Dining (3)
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Overview
  • Excellent19%
  • Very good36%
  • Average28%
  • Poor11%
  • Terrible6%
Travellers talk about
“wood paneling”(2 reviews)
“in room jacuzzi”(2 reviews)
“pet policy”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
3 Star Hotel
All hotel details
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Reviews (88)
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LanguageEnglish
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All reviewswood panelingin room jacuzzipet policyfull kitchenwhite water raftingbeech mountainnice fireplacepool and hot tubwasher and dryerspent nightsevery morningthe wi filinville cavernsup to datea great place to staytown of banner elkgrandfather mountain
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1 - 5 of 88 reviews
Reviewed yesterday

Having never been to Sugar except to take kids skiing, we decided to visit Sugar in the spring. We found Highlands at Sugar and booked a week. We were pleasantly pleased with the accommodations, The furnishings were just enough to meet our needs. The appliances...More

Review collected in partnership with RCI
Thank Bob S
Reviewed 28 March 2018

Comfortable, but dated. No snow shovels provided but nobody to come and shovel pathway in or out of our unit. Neeed one or the other. Did have own plows to keep mine drive cleared. Didn't even shovel pathways in and out of main building for...More

Review collected in partnership with RCI
Thank Eric C
Reviewed 12 March 2018 via mobile

We arrived at night and could not see the buildings well in the dark. Upon opening the front door the door frame that houses the security chain was falling off the wall. Not a good feeling since my daughter and I were traveling alone. When...More

2  Thank Jeanette G
Reviewed 11 March 2018

Come to area 2-3 times each year. Drove up to view site/rooms in Fall, 2017. Wasn't anything near what we were shown. The view of the mountains is 3 oversized evergreens 20 ft from the only opening, 2 sliding doors. The "balcony" is the walkway...More

1  Thank Kathy C
Reviewed 8 March 2018

This is a nice place but needs a lot of updating it is very old. Kitchen oven was very dirty; pots and pans were burnt and rusty not fit for anyone to cook in; mixed in with a few good ones. We had to purchase...More

Review collected in partnership with Armed Forces Vacation Club
2  Thank c0uple41
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Most Booked Properties in Banner Elk
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Room amenities
Refrigerator in room
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$89 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (71)
Room & Suite (18)
Dining (3)
Questions & Answers
Ask a question
iamforauburn
24 June 2015|
Answer
Response from Jennifer A | Property representative |
Hello, The Highlands at Sugar does not have an onsite restaurant for meals. There are several restaurants in the area that are a short drive from the property, we recommend reviewing the Avery County Chamber of Commerce... More
0
Votes
cleasure
3 June 2015|
Answer
Response from Jennifer A | Property representative |
The average daytime temperatures range from 75-80 degrees and nighttime temperatures range from 55-55 degrees. Please let me know if I can help you with anything else.
0
Votes
judydotcom11
24 June 2014|
AnswerShow all 2 answers
Response from Jennifer A | Property representative |
The Highlands at Sugar is located at the top of Sugar Mountain in Banner Elk, NC. The Village of Sugar Mountain recommends only traveling up the mountain with snow chains for 4 wheel drive if there is snow or a possibility... More
0
Votes
Room Tips
"Ask unit number and if private balcony"
Read review
"Upgrade is needed. Master room tight only one night stand. lighting not good in bedroom. linen and covers..."
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"Stay away from where the maintenance crew gathers and works every morning . They will disturb you ."
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"Get a top floor one so you don't have noise above you."
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