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    Highlands at Sugar

    2173 Sugar Mountain Dr, Banner Elk, NC 28604-9858
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    29/10/2017 30/10/2017
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    Traveller (68)
    Room & Suite (17)
    Dining (3)
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    Overview
    • Excellent21%
    • Very good37%
    • Average28%
    • Poor10%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
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    Rooms
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (73)
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    1 - 5 of 73 reviews

    Reviewed 26 July 2017 via mobile

    We spent 2 nights from July 21 - 23rd 2017 in a 1BR Condo. I agree with some other reviews that the place is a little outdated, but still quite nice. The only thing that would have made our stay more comfortable would have been...More

    Thank plculiNC
    Response from NPeyton, Front Desk Agent at Highlands at SugarResponded 1 week ago

    Thank you for taking the time to write us a review. We are underway with the updating process. We look forward to your next visit.

    Reviewed 16 July 2017 via mobile

    PROS: spectacular views, close to everything, huge condo units with 4 person Jacuzzi and nice kitchen. An amazing deal for what they charge pre renovation. I would stay here again. You need a code to the key lockbox to check in after 6 pm. I...More

    Thank Adventure_Addict_NC
    Response from NPeyton, Front Desk Lead at Highlands at SugarResponded 29 August 2017

    Thank you for taking the time to review your stay with us. We apologize that it was not easy to get in contact with us. It was brought to our attention recently that there are some issues with our phone lines out of our control....More

    Reviewed 10 July 2017 via mobile

    I exchanged my timeshare to use this location and was well pleased with the quality of the facility and things available to do in Banner Elk and surrounding towns! Staff made any wish granted; I felt very welcome.

    Thank myraleb
    Response from NPeyton, Front Desk Lead at Highlands at SugarResponded 29 August 2017

    Thanks so much for the positive review. We look forward to your next visit!

    Reviewed 10 July 2017 via mobile

    The location of the property and views and layout of the unit were fabulous. It was also really spacious and great for families. The check in staff was very nice. The kitchen was well stocked. Wifi great. That being said, it is very shabby and...More

    Thank Kathryn W
    Response from NPeyton, Front Desk Lead at Highlands at SugarResponded 29 August 2017

    Thank you for taking the time to tell us about your stay. We are terribly sorry for the dirty linens and smoking. Those issues have been addressed with management and will no longer be a problem. We are in the process of making many upgrades...More

    Reviewed 30 June 2017 via mobile

    We traded our time share for this resort and yes, super dated; resort hasn't been updated since late 70's or early 80's. That being said, management stated they are starting a complete renovation in September 2017. So the good news is updates! The bad news...More

    Thank MichelleOpes
    Response from NPeyton, Front Desk Lead at Highlands at SugarResponded 29 August 2017

    Thank you so much for your review. The process of updating is planned for Fall 2017, our goal is to make noise and disruption minimal for our guests. We look forward to seeing you again.

    Holiday Inn Express Boone
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    Best Western Mountain Lodge at Banner Elk
    645 reviews
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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Self-Serve Laundry
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Room amenities
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Indoor pool
    Details
    • Price range
    • US$141 - US$234 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 57
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Orbitz, TripOnline SA, Priceline, Hotwire, Agoda and HotelQuickly so you can book your Highlands at Sugar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • North Carolina >
    • North Carolina Mountains >
    • Banner Elk
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    Traveller (68)
    Room & Suite (17)
    Dining (3)
    Hotel & Grounds (47)
    Bathroom (1)
    Nearby
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    18.23 km away
     
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    2.14 km away
     
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    Holiday Inn Express Boone
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    20.73 km away
     
    Nearby Restaurants
    Puerto Nuevo Restaurant
    380 reviews
    1.67 km away
    Banner Elk Cafe & Lodge
    657 reviews
    3.20 km away
    Stonewalls Restaurant
    534 reviews
    3.18 km away
    Bayou Smokehouse & Grill
    599 reviews
    3.37 km away
    Nearby Attractions
    Hawksnest Snow Tubing and Zipline
    873 reviews
    4.28 km away
    Grandfather Mountain
    1,742 reviews
    5.54 km away
    Beech Mountain
    215 reviews
    5.92 km away
    Otter Falls
    30 reviews
    6.00 km away
    Ask a question
    Questions & Answers
    iamforauburn
    24 June 2015|
    Answer
    Response from Jennifer A | Property representative |
    Hello, The Highlands at Sugar does not have an onsite restaurant for meals. There are several restaurants in the area that are a short drive from the property, we recommend reviewing the Avery County Chamber of Commerce... More
    0
    Votes
    cleasure
    3 June 2015|
    Answer
    Response from Jennifer A | Property representative |
    The average daytime temperatures range from 75-80 degrees and nighttime temperatures range from 55-55 degrees. Please let me know if I can help you with anything else.
    0
    Votes
    judydotcom11
    24 June 2014|
    AnswerShow all 2 answers
    Response from Jennifer A | Property representative |
    The Highlands at Sugar is located at the top of Sugar Mountain in Banner Elk, NC. The Village of Sugar Mountain recommends only traveling up the mountain with snow chains for 4 wheel drive if there is snow or a possibility... More
    0
    Votes
    Room Tips
    "Stay away from where the maintenance crew gathers and works every morning . They will disturb you ."
    Read review
    "Get a top floor one so you don't have noise above you."
    Read review
    "It's a condo complex, not a hotel"
    Read review
    "Check before you book to see if you have cross air circulation if it is non-winter season"
    Read review
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